Gabe Estrada | Page 2

Vallejo Hyundai responded

Cathy, thank you for taking the time to recognize Diana, Navid, and Michael. We are very pleased to hear that each member of our team contributed to making your experience at Vallejo Hyundai informative, comfortable, and well supported. Diana takes great pride in giving customers the time and attention they need, answering questions thoroughly, and making sure every part of the vehicle-buying process is clearly understood. We are glad her patience and professionalism helped you feel confident throughout your visit. It is also wonderful to know that Navid explained the financing process clearly and made that portion of your purchase both personable and easy to follow. Financing can sometimes feel complicated, so we want every customer to understand their options and feel satisfied with the terms before moving forward. We also appreciate you acknowledging Michael for his assistance over the phone. Providing dependable follow-up and helping resolve concerns after the initial visit are important parts of delivering a complete customer experience. Thank you again for choosing Vallejo Hyundai and trusting our team with your vehicle purchase. We sincerely appreciate your business and look forward to assisting you with any future sales or service needs. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Janjan! We’re happy to hear your car-buying experience was easy, fast, and overall excellent. Our team at Vallejo Hyundai truly appreciates your kind words and your thumbs up. Congratulations on your new vehicle, and thank you for choosing us! Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Armi, thank you for the wonderful 5-star review. We’re glad to hear our team made your visit smooth, professional, and hassle-free from start to finish. Providing attentive service and making sure every guest feels taken care of is exactly what we strive for at Vallejo Hyundai. We truly appreciate your recommendation and look forward to assisting you again in the future. Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Farrokh, for the great review! We’re so happy to hear Fadi and Gabe went above and beyond to help your parents with their new lease. Making the process easy and comfortable for your family means a lot to us. We truly appreciate you choosing Vallejo Hyundai and hope your parents enjoy their new car! Aiman Saleh General Manager – Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your feedback. I’m glad to hear the service was great, but I also appreciate you bringing up the concern regarding the loan rate discussion. Clear communication during the financing process is very important, and your comments help us identify where we can improve. If you would like to discuss your experience further, please feel free to reach out to me directly. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for sharing your experience. I’m glad Gabe was able to make the process comfortable and take the time needed to help you compare vehicles and financing options without feeling rushed. We appreciate your patience throughout the visit and are happy we could help find the right fit for your budget. Thank you for choosing Vallejo Hyundai. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you so much for the great review and for choosing Vallejo Hyundai. I’m glad to hear you had a positive experience with our team and enjoyed the dealership. We appreciate your kind words and look forward to working with you again in the future. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for the kind review. I’m happy to hear our Vallejo Hyundai service team took good care of you and made you feel safe and valued. We appreciate your business and look forward to seeing you again. Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for your wonderful feedback. We’re thrilled to hear everything went great and that Gabe provided an excellent and accommodating experience. Delivering a smooth, welcoming process is what we strive for, and your recommendation means a great deal to us. We appreciate your support and look forward to helping you again at Vallejo Hyundai. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for the honest feedback, rodven. We’re glad to hear the process was smooth overall and that you were able to get the deal you wanted—that’s always the goal. I do want to acknowledge the wait time in finance. Being understaffed is not the experience we want to deliver, and we’re actively working on improving our staffing and process flow so customers can move through that final step more efficiently. We appreciate your patience and your business. Enjoy your new vehicle, and thank you again for choosing Vallejo Hyundai. Aiman Saleh General Manager