GM Reputation

Very pleasant people to work with. Went the extra mile to help us. Very knowledgeable. Went the extra mile to help us. Very knowledgeable. More

by chris09 Verified Customer Verified Customer

Report | Print

The customer service is excellent. Very transparent, fast service and excellent attention to detail along with welcoming atmosphere. Very transparent, fast service and excellent attention to detail along with welcoming atmosphere. More

by tawilson963 Verified Customer Verified Customer

Report | Print

Because of previous experiences with Perrysburg Auto Mall, I didn't expect much. They surprised me with excellent service and fast turnaround. Thank you very much! Mall, I didn't expect much. They surprised me with excellent service and fast turnaround. Thank you very much! More

by wn.chambers Verified Customer Verified Customer

Report | Print

They have always done great work on my vehicle. The truck is always good to go when promised. The truck is always good to go when promised. More

by Bill Garber Verified Customer Verified Customer

Report | Print

Neat and clean and got my vehicle running and kept me informed. I think General Motors should investigate the possibility that a leaking valve cover is something that is so unusual it should not have informed. I think General Motors should investigate the possibility that a leaking valve cover is something that is so unusual it should not have happened! I can understand a leaking gasket, but not a valve cover that just starts leaking! My Buick only had 30220 miles on it and started running poorly. I know this is not the proper venue for my complaint, just want everybody to know how I feel. Invoice #1S427702 More

by WHOZYRDADDY2001 Verified Customer Verified Customer

Report | Print

They try to upsell you things. However, the service was done in a decent amount of time. However, the service was done in a decent amount of time. More

by Human 1 Verified Customer Verified Customer

Report | Print

Service desk ladies are friendly, knowledgeable and polite. I showed her a couple concerns I had, I received a fast quote to fix the issues. Simple to say yes or no to the services on my phone. No pres polite. I showed her a couple concerns I had, I received a fast quote to fix the issues. Simple to say yes or no to the services on my phone. No pressure to have additional serves if you didn't want them. She was able to look up my vehicle and inform me of any services that were recommended for my vehicles milage. The shuttle service is nice to have as an option. The driver Joe was professional and friendly. Waiting area is clean, and the drink station provided is a nice option. More

by beckers129 Verified Customer Verified Customer

Report | Print

Ordered Acadia from factory custom to my options. It came in really quick (about a month). Salesman Matt was great at giving me updates during the ordering process and explained how the numerous o It came in really quick (about a month). Salesman Matt was great at giving me updates during the ordering process and explained how the numerous options worked (which is a lot). When we were done and was ready to leave, I noticed it did not have all the dealer installed options installed. It was missing the floor liner package for the cargo area which I had paid for. Salesman found them immediately and I volunteered to install them myself so I could get going. Not a big deal but whoever prepped the car missed this and I paid for dealer installation. I also asked about the owners manual and was told it should be in the glove box. I checked and saw 2 little books in the glove box and asked it these were the owners manual and was told yes so thought I was ok. When I got home I got the books out and found there was no owners manual. I am they guy who actually reads and follows the owners manual. I sent an email to salesman who quickly sent me an electronic pdf copy and promised to order the owners manual hard copy. Also, there was no document on warranty information given to me. Then I got out the splash guards I ordered with the car (to install myself) and found they were for the wrong model The fronts where correct for a Denali but the rears where not correct so parts clearly had the right information just messed up the rears. I called the parts department (on a Saturday) and they quickly found their mistake and promised to have them shipped to my home. Also, the dash camera (dealer order and install) I requested when I ordered my car was not installed and found to be on back order. I found it had not been ordered until car was in transit...so I have no idea when it will arrive. It should have been ordered at the same time the car was ordered. So, car is great but was not properly prepared...They should have a check list to confirm all items are included including dealer installed options and all owners' documents. These oversights cause me concern if the other items dealers get paid to "prepare/inspect" where completed...(like oil levels for example) More

by illinois_82 Verified Customer Verified Customer

Report | Print

Excellent dealership for purchasing a vehicle and getting it serviced. Highly recommended due to a great staff and the hours open to get service. it serviced. Highly recommended due to a great staff and the hours open to get service. More

by FERG86 Verified Customer Verified Customer

Report | Print

Service was performed in a timely manner. The transportation person was great! He got me to and from the dealership quickly and efficiently. He is a really good person to converse with. He is The transportation person was great! He got me to and from the dealership quickly and efficiently. He is a really good person to converse with. He is an asset to the dealership. More

by JDOVE2ND Verified Customer Verified Customer

Report | Print