GM Reputation

First, I would like to say Kevin was Great and tried to take care of my problems with the Encore I bought. The check engine light came on before I even got the car home after buying it. When I took the car take care of my problems with the Encore I bought. The check engine light came on before I even got the car home after buying it. When I took the car back in, there were three problems with it. The check engine light, rear wiper motor & oil leak. I received a call stating that I needed a new catalytic converter and had a dirty throttle body at a cost of $3232.93! I didn't even drive the car 200 miles and now I have to sink over a third of what I paid for it back into it! Next the rear wiper motor didn't work. I checked the fuse and there wasn't one installed! I put the required 20 amp fuse in it ( I am an Industrial Electrician with 34 years of experience), I know that you don't put an over sized fuse in! The service dept claimed that I put a 30 amp fuse in it! I call xxxxxxxxx on this. I even went back and checked my fuse package and the only fuse missing from it was the 20 amp! This was another $452.62! Called Kevin about this and he told me not to worry about it. He told me that an after market catalytic converter was installed and the computer didn't like it. He also said that they would install an "extender" on the O2 sensor to fool the computer. I read about this and didn't have a problem with it. My main concern was the oil leak. He told me that it was coming from the valve cover. When I picked up the car after 10 days, I took it to the car wash and got down on my hands and knees and sprayed the underneath to wash off the oil that was dripping from the "U" shaped cover. I got the car home and noticed that the "U" shaped cover was flopping in the breeze. One of the bolts that hold the front was missing and the bolt on the other side of the front was ready to fall out. There were plastic clips on the back that were missing also. I can't believe this piece didn't fall off! After discovering this, I put the car up on jack stands and got underneath to check the oil leak. I removed the "U" shape cover and pressure washed it (it was a mess)! I noticed that the O2 sensor in question was never touched, no extensions were installed as Kevin told me they would do. They simply cleared the codes, which are permanent, so they came back in about 10 miles. Since emission tests are not required here, I can live with this problem as the engine runs great! As for the oil leak, It is not from the valve cover. I ran my finger around the whole cover and did it with a clean rag. No leak there. The oil leak is from the oil pan gasket. It is on the side of the pan towards the front of the car. It doesn't look like it's bad. I cleaned the oil pan area that was leaking and checked the tightness of the bolts all around the pan. They were tight. The only thing I noticed is the gasket is not a molded gasket but gasket material that was squeezed on with a tube or caulking gun. Other than that, it looked pretty good underneath. I wiped the excess oil underneath and reinstalled the "U" cover using what bolts and clips that I had. It is no longer flopping in the breeze and ready to fall off. I have to believe that the oil leak was NEVER checked! If it was, somebody's butt would be chewed for leaving the "U" cover in the condition it was in! That car should have NEVER gone out the door in that condition! As for the rear wiper motor, it's working great, thank you! But I noticed that there was something rattling in the rear door when I closed it. A plastic tab was broken off and that was the culprit. I took care of that. It really pisses me off that the service dept. claimed that I put in a 30 amp fuse!!! You NEVER increase the fuse size unless you want a fire!!! Finally, I'm guessing that the car sat out back for the entire 10 days waiting for the wiper motor to come in as NOTHING else was fixed. I was charged nothing and I thank you for that! But, after explaining everything to you, I feel if I brought the car back to you, the service dept. would "screw" with me and I'm not putting up with that! More

by newbalance59 Verified Customer Verified Customer

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Neil Gardner did an excellent job with everything. When I need another auto will contact, him again. Financing was explained easily . She was very professional. When I need another auto will contact, him again. Financing was explained easily . She was very professional. More

by DDE3682080 Verified Customer Verified Customer

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We were treated very nice, by everyone. Neil Gardner was a pleasure to work with. 5stars. Neil Gardner was a pleasure to work with. 5stars. More

by DDE3682080 Verified Customer Verified Customer

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I took my Cadillac in for routine oil change and tire rotation on 4/24. Everything was working on entry to service. After paying just under $100, it was returned to me with no traction control, no ABS, n rotation on 4/24. Everything was working on entry to service. After paying just under $100, it was returned to me with no traction control, no ABS, no Stabiltrak, no cruise control, which I pointed out to them by returning to service dept after driving 1 mile down the road. I was rescheduled for 4/28 to address this problem. Service declined to take any responsibility for the issue, even though it happened under their watch. It checked out fine when I arrived on 4/24 and all the yellow lights and warning bells were there when I took repossession. I had to spend $590 more to get it fixed. I now have a very real trust issue with this dealership and will no longer be using them for my Cadillac or Silverado. All employees were kind, but would not acknowledge ownership of resulting problems. Marsha Beaverson More

by beaversonm Verified Customer Verified Customer

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While my family and I were on our way to Florida for vacation my Escalade shut down on the expressway 1 hour from home. It was 7am so I looked up the closest GM dealer in the area. I pulled into Perrysb vacation my Escalade shut down on the expressway 1 hour from home. It was 7am so I looked up the closest GM dealer in the area. I pulled into Perrysburg Automall and talked to ? (Service lady), she was very helpful and got us back on the road in less than 2 hours. This could have been the end of my vacation but turned out to be a great experience with some very helpful UK l team members. Thank You Bill Thomas Retired GM employee More

by billthom11 Verified Customer Verified Customer

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My service advisor was excellent, I cannot remember her name but she was very kind and courteous. name but she was very kind and courteous. More

by mark.yuran Verified Customer Verified Customer

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Pleasant service and prompt timing that they conveyed . Cashier showed me how to apply my GM point to lower my cost Cashier showed me how to apply my GM point to lower my cost More

by chapman.dick Verified Customer Verified Customer

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The mechanics pay Attention to detail and are very professional. Jessica from service is friendly, knowledgeable and great with communication. professional. Jessica from service is friendly, knowledgeable and great with communication. More

by RaulA Verified Customer Verified Customer

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Very happy with the service at Perrysburg Automall. The cashier was especially helpful by showing me how to access my GM point’s balance. Online scheduling was easy, the waiting room was clean and invi The cashier was especially helpful by showing me how to access my GM point’s balance. Online scheduling was easy, the waiting room was clean and inviting. More

by Busymom Verified Customer Verified Customer

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Very pleasant people to work with. Went the extra mile to help us. Very knowledgeable. Went the extra mile to help us. Very knowledgeable. More

by chris09 Verified Customer Verified Customer

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