Fritz Liebig

Beware of Deceptive Practices at BMW Alexandria Service Center. My recent experience at BMW Alexandria Service Center was deeply disappointing, marked by their disregard for warranties and deceitful billin Center. My recent experience at BMW Alexandria Service Center was deeply disappointing, marked by their disregard for warranties and deceitful billing practices. Despite assurances of a 12-month warranty, when one of the wheels I purchased developed a fault, the service center conveniently ignored their commitment, citing obscure clauses. First they denied I purchased that wheel and then when I showed them the receipt, they cited technicalities that they can't replace it. This breach of trust reflects poorly on their integrity. Adding insult to injury, their billing practices are appalling. They charged me for their own incompetence during a follow-up visit, including an unexpected fee for a mechanic's test drive I never requested. The lack of transparency and accountability is concerning. Fellow BMW owners should be wary of the BMW Alexandria Service Center's deceptive practices and consider alternatives for their servicing needs. Because of breach of trust more than once, I have decided never to visit the Service Department of BMW Alexandria. More

Report | Print

Please have General Manager call me directly. Horrible customer service for a BMW Dealership. Thank you Horrible customer service for a BMW Dealership. Thank you More

Report | Print

The battery on 2021 X5 SUV Hybrid suddenly died after no warning signals. Dealer charged us almost $600 to install new battery despite having 7 yr extended warranty. They claimed we left parking lights on a warning signals. Dealer charged us almost $600 to install new battery despite having 7 yr extended warranty. They claimed we left parking lights on and it killed the battery. We never used parking lights since buying car, never saw lights on, never received warning message that battery was running down. More

Report | Print