Freddy Shihadeh

Staff are very very helpful & address all questions or concerns. Seating while you wait is fantastic!! concerns. Seating while you wait is fantastic!! More

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I had an appointment after waiting 1 month, when I got to the service part I was waiting for more than 30 minutes and when I asked they told me that I had to wait. When I complained because I had 30 minutes the service part I was waiting for more than 30 minutes and when I asked they told me that I had to wait. When I complained because I had 30 minutes waiting, they told me that they couldn't do anything else. A service person yelled at me that if I had any problem, I would talk to the manager. The manager was present and at no time did he address me. When you try to find another appointment at other dealers, they give you an appointment within a month and a half to three months. Who wants to buy or have a Hyundai under these scenarios Terrible and bad attention. More

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TD Newsome always takes care of service for my car, this time around I needed a new engine and he made the process so easy! He kept me updated along the way so I was never wondering what was happening with time around I needed a new engine and he made the process so easy! He kept me updated along the way so I was never wondering what was happening with my car, I knew it was in good hands. More

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World Class Service from beginning to end. Service representative Freddie is awesome as always. Thanks. 5 stars. Service representative Freddie is awesome as always. Thanks. 5 stars. More

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Freddy always takes good care of me and provides updates on when the car will be ready. on when the car will be ready. More

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Took much longer for parts for key fob to come in. I waited 2 1:2 hours for it to be “programmed.” Not a pleasant experience. I waited 2 1:2 hours for it to be “programmed.” Not a pleasant experience. More

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Service was great by Freddy Shihadeh told use all that was done gave use estimate on tires will be back soon was done gave use estimate on tires will be back soon More

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Freddy Shihadeh was the best! Had a wonderful experience and communication was impeccable. He is by far the best rep I have dealt with at Rick Case. Because of his professionalism Had a wonderful experience and communication was impeccable. He is by far the best rep I have dealt with at Rick Case. Because of his professionalism, I referred my wife for her hyundai service as well. More

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While the work was completed and rather quickly my car was vibrating harshly on the highway after the rotation. This is second time this has happened. First time Hyundai did a balance and that seemed to was vibrating harshly on the highway after the rotation. This is second time this has happened. First time Hyundai did a balance and that seemed to solve the problem but this time around I took it somewhere else. Not sure if I trust their work. More

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Dealership service managers are very professional and seem to understand the customer’s concerns. Also, when I made my appointment I expressed a concern about having to wait too long time for maintenance seem to understand the customer’s concerns. Also, when I made my appointment I expressed a concern about having to wait too long time for maintenance to be completed and I did not have to wait too long, under the circumstances. More

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