Freddy Serna
Freddy Serna at Taylor Chrysler Dodge Jeep Ram
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Freddy Serna

Sales Consultant

Taylor Chrysler Dodge Jeep Ram

1497 North State Route 50
Bourbonnais, IL 60914

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4.9
105 Reviews

United States Marine Corps veteran I have a 3 year old son I’m a car enthusiast Favorite cars would have to be 1987 Buick grand national Jeep GC SRT WK2

Dealership Experience

2 yrs, 11 mos

Industry Experience

2 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.9

105 Reviews

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105 Reviews of Freddy Serna

November 06, 2024

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Dylan was very patient and understanding. He stayed well past closing hours to make sure we got what we needed at a price we could afford. More

by Gustavo Andrade
Sales Price Transparency
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Purchase Time
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Recommend Dealer
Yes
Nov 08, 2024

Taylor Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your experience! We’re thrilled to hear that Dylan went above and beyond to assist you, staying past closing hours to ensure you found the perfect vehicle at an affordable price. At Taylor Chrysler Dodge Jeep Ram in Bourbonnais, Illinois, our team is committed to providing outstanding customer service and helping you make confident choices in your car-buying journey. We appreciate your kind words and look forward to serving you again in the future. Safe travels in your new vehicle!

October 20, 2024

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This was our second car (both Chargers) that we bought from Taylor Dodge. Freddy was AWESOME! He made the buying experience easy and fun. Never pushy or ignorant like some dealership salesmen. Very respe More

by GiaRay
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Clark, Nathan Hull

Oct 21, 2024

Taylor Chrysler Dodge Jeep Ram responded

Thank you so much for choosing Taylor Chrysler Dodge Jeep Ram for your second Dodge Charger! We’re thrilled to hear that Freddy, Joe, and Nathan made your car-buying experience enjoyable and stress-free. Our team always strives to be respectful, attentive, and dedicated to helping customers find the perfect vehicle at a comfortable payment plan, and we're glad we hit the mark for you. We appreciate your kind words about the 5-star test drive with Freddy—it’s great to know it made such a lasting impression! Thank you again for your continued trust in us, and we look forward to helping you with your next vehicle in the future. Safe travels in your new Charger!

September 23, 2024

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Freddy is fantastic! He’s friendly, knowledgeable, and he, with the team at Taylor, makes the car buying process less stressful and easy. We highly appreciate Freddy and More

by Jennifer
Sales Price Transparency
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Recommend Dealer
Yes
Sep 23, 2024

Taylor Chrysler Dodge Jeep Ram responded

Thank you so much for the kind words and 5-star review! We're thrilled to hear that Freddy provided you with a friendly and knowledgeable car-buying experience. At Taylor Chrysler Dodge Jeep Ram in Bourbonnais, Illinois, we strive to make the process as stress-free and enjoyable as possible. Your recommendation means the world to us, and we're happy to have Freddy on our team, delivering exceptional service. If you need anything in the future, don't hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again!

August 28, 2024

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I’m so glad I scheduled a test drive with Freddy at Taylor Dealership today! I had a wonderful experience purchasing a used vehicle. Freddy is the best! He was amazing and made the process really smoo More

by Margie
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Recommend Dealer
Yes

Other Employees Tagged: Craig Courtney

Aug 29, 2024

Taylor Chrysler Dodge Jeep Ram responded

Hello, and thank you so much for sharing your experience with us at Taylor Chrysler Dodge Jeep Ram in Bourbonnais, Illinois! We’re thrilled to hear that Freddy provided you with a smooth and stress-free car-buying experience. He truly takes pride in ensuring our customers find the perfect vehicle without any pressure, and it's wonderful to know he went above and beyond for you. We're also glad to hear that Craig, our Finance Director, was able to help answer all your questions and concerns. Our team strives to make the car purchasing process as transparent and easy as possible, and it's great to know that we hit the mark during your visit. If you need any further assistance or have more questions in the future, please don't hesitate to reach out. Enjoy your new vehicle, and we hope to see you again at Taylor Chrysler Dodge Jeep Ram!

August 22, 2024

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Freddy was a very good at listening to my wants and needs in a vehicle. He is very patient and has worked with me twice now. Freddy found me EXACTLY what I was looking for and in my range!!!! He went above a More

by serenity_2525
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Clark

Aug 23, 2024

Taylor Chrysler Dodge Jeep Ram responded

Thank you so much for your wonderful review! We’re thrilled to hear about your fantastic experience with Freddy. At Taylor Chrysler Dodge Jeep Ram in Bourbonnais, Illinois, our goal is to provide exceptional service and ensure that each customer finds the perfect vehicle to match their needs. It’s great to know that Freddy was able to listen to your preferences and help you find exactly what you were looking for within your budget. We’re also glad to hear that Joe was able to assist in making this process smooth and enjoyable for you. Your satisfaction is our top priority, and we’re delighted to have helped you with your dream purchase. It’s customers like you that make our job so rewarding! Thank you for your continued trust and loyalty in purchasing two vehicles with us. We look forward to welcoming you back to Taylor Chrysler Dodge Jeep Ram for all your future automotive needs.

June 24, 2024

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I had a great experience, 10/10 customer service. I definitely recommend Freddy if you’re looking for a car a truck he got you. Go check him out great customer service. More

by Cintyazavala1985
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Noah Posthumus

Jun 28, 2024

Taylor Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your positive experience at Taylor Chrysler Dodge Jeep Ram in Bourbonnais, Illinois! We're thrilled to hear that Freddy provided you with 10/10 customer service. It's great to know that he helped you find the perfect car or truck. Your recommendation means a lot to us. At Taylor Chrysler Dodge Jeep Ram, we strive to offer exceptional service to all our customers. Whether you're looking for a new or used vehicle, our team is dedicated to helping you every step of the way. Thank you again for your kind words and for choosing Taylor Chrysler Dodge Jeep Ram. We look forward to serving you in the future!

June 17, 2024

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Freddy was very helpful and patient he worked with me for a long time and has never let down after three years of working with we finally found the vehicle that I love and I will be coming back to work with More

by Carbonaroanthony57
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Recommend Dealer
Yes

Other Employees Tagged: Dylan Miller , Noah Posthumus

Jun 18, 2024

Taylor Chrysler Dodge Jeep Ram responded

Thank you for sharing your wonderful experience with Taylor Chrysler Dodge Jeep Ram in Bourbonnais, Illinois. We're thrilled to hear that Freddy has been consistently helpful and patient over the past three years, and that you've finally found the vehicle you love. It's great to know that Freddy's dedication and support have made a positive impact on your car-buying journey. Your satisfaction is our top priority, and we're delighted to have you as a loyal customer. We look forward to serving you again and assisting you with all your automotive needs. If there's anything else we can do for you, please don't hesitate to reach out. Thank you for choosing Taylor Chrysler Dodge Jeep Ram!

June 17, 2024

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Freddy was absolutely remarkable. He found my son the perfect vehicle. Great communication skills. Very patient and a beautiful personality. More

by chineseeggro
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dylan Miller , Noah Posthumus

Jun 18, 2024

Taylor Chrysler Dodge Jeep Ram responded

Thank you so much for sharing your wonderful experience with Taylor Chrysler Dodge Jeep Ram in Bourbonnais, Illinois! We are thrilled to hear that Freddy was able to find the perfect vehicle for your son. It's fantastic to know that his great communication skills, patience, and beautiful personality made your car-buying experience remarkable. At Taylor Chrysler Dodge Jeep Ram, we strive to provide exceptional customer service and help our customers find the perfect vehicle to meet their needs. Your feedback is greatly appreciated and will be shared with Freddy and our entire team. Thank you again for choosing Taylor Chrysler Dodge Jeep Ram. We look forward to serving you and your family for all your automotive needs in the future!

June 13, 2024

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Fast and friendly service every time I visit. Such a kind staff. I will return More

by djswoope
Sales Price Transparency
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Recommend Dealer
Yes
Jun 13, 2024

Taylor Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words! We're thrilled to hear that you consistently receive fast and friendly service during your visits to Taylor Chrysler Dodge Jeep Ram in Bourbonnais, Illinois. Our team takes pride in providing excellent customer service, and we're glad it shows. We look forward to welcoming you back to our dealership in the future. Safe travels!

June 07, 2024

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Fue un placer tratar con Fredy, Excelente trato, muy buen trabajo, muy conocedor, amable, aparte bilingüe, altamente recomendable 👍muchas gracias, Fredy estamos muy contentos con nuestra compra, mi esposo e More

by ely_ruiz
Recommend Dealer
Yes
Jun 08, 2024

Taylor Chrysler Dodge Jeep Ram responded

¡Gracias por su reseña maravillosa! Estamos encantados de saber que Freddy le brindó un excelente servicio en Taylor Chrysler Dodge Jeep Ram en Bourbonnais, Illinois. Nos enorgullece contar con un equipo tan conocedor y amable como Freddy, quien claramente hizo todo lo posible para que usted y su esposo encontraran la Silverado perfecta. Nos alegra mucho que estén contentos con su compra. Su recomendación significa mucho para nosotros y para Freddy. ¡Esperamos servirle nuevamente en el futuro! Si necesita algo más, no dude en visitarnos o contactarnos. ¡Gracias por elegir Taylor Chrysler Dodge Jeep Ram!

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