Freddy Merza
Freddy Merza at Volvo Cars Lisle
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Freddy Merza

Sales Manager

Volvo Cars Lisle

4325 Lincoln Ave
Lisle, IL 60532

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4.6
33 Reviews

I have been with Volvo for 6 years. Love the brand and the safety features.

Dealership Experience

4 yrs, 4 mos

Industry Experience

6 yrs, 3 mos

4.6

33 Reviews

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33 Reviews of Freddy Merza

August 29, 2024

Dealership Rating
Employee Rating

My first few messages were a little confusing but appreciate the follow up for clarity More

by chris-claytor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ashley De Vries, Hajira Mahmood

Aug 31, 2024

Volvo Cars Lisle responded

Hi Chris! Thank you for sharing your experience with us! We apologize for any confusion caused by our initial messages, but we're glad that our follow-up helped provide the clarity you needed. We appreciate your understanding and look forward to serving you more effectively in the future!

July 28, 2024

Dealership Rating
Employee Rating

Chris Gough made the car buying experience so easy and seem less. No stress no pressure to end up with something we weren’t happy with, he listened to our needs and found exactly what we were looking for! More

by ShanY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 29, 2024

Volvo Cars Lisle responded

Thank you for the 5-star review and for sharing your wonderful experience with Chris Gough. We're delighted to hear that he made the car-buying process easy and stress-free by listening to your needs and finding the perfect car for you. It's great to know that Chris went the extra mile to help you understand the software upgrades and set up everything you needed. We appreciate your kind words and are thrilled that Chris provided top-tier service.

May 24, 2024

Dealership Rating
Employee Rating

Chris Gough was very helpful. He was efficient and prepared with all of our information. He also cued us in at the beginning what apps and info to have ready for getting the ca More

by debjdoyle34
Recommend Dealer
Yes

Other Employees Tagged: Chris Gough, Steve Camp

May 25, 2024

Volvo Cars Lisle responded

Thank you for your positive review! We're delighted to hear that Chris Gough was helpful, efficient, and well-prepared. It's great to know he guided you through the setup process smoothly.

February 22, 2024

Dealership Rating
Employee Rating

Chris went way out of his way to provide my family a dependable ride. He saw everything through from start to finish. When the car I found had been sold, he took the time to find a vehicle that met ou More

by woodrickamy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 28, 2024

Volvo Cars Lisle responded

Thank you for your feedback! We're thrilled to hear that Chris provided exceptional service, ensuring you found a dependable ride for your family. We appreciate your recommendation and are grateful for the opportunity to assist you. If you have any further questions or need assistance, please don't hesitate to reach out.

November 16, 2023

Dealership Rating
Employee Rating

Very welcoming atmosphere when you walk in, sales members were friendly and weren’t forceful. Worked WITH us to get a deal done. Thanks Aiden, keep up the good work! More

by BEARSMAN77
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sal Garretto , Aidan Cassian

Nov 17, 2023

Volvo Cars Lisle responded

It's great to know that you felt welcomed at Volvo Cars Lisle and that Aiden was able to assist in getting a deal done. Thanks for the shout-out!

November 04, 2023

Dealership Rating
Employee Rating

This is my third Volvo from this dealership and my second time working with Bob. He is honest, trustworthy, and “knows his stuff”. I trust him and will buy my next Volvo from him. ThanK you for another gr More

by Nkazar
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Nov 06, 2023

Volvo Cars Lisle responded

We're so glad to know that Bob has consistently provided you with great service at Volvo Cars Lisle. We appreciate your loyalty and look forward to assisting you again!

October 10, 2023

Dealership Rating
Employee Rating

I’m very happy with my service. Jessica was very helpful, knowledgeable, and would go beyond to help. Freddy together with Sal “Finance department” didn’t take long at all and I wal More

by JackieS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Greg Byttow, Sal Garretto , Jessica Gough

Oct 10, 2023

Volvo Cars Lisle responded

We're delighted to know that Jessica, Freddy, and Sal provided you with a great experience at Volvo Cars Lisle. We always aim for efficiency while ensuring our customers get the best deal possible. Enjoy your new car!

June 27, 2023

Dealership Rating
Employee Rating

Loved Ashley. Very knowledgeable and helpful. Manager Freddie was also very helpful guaranteeing our satisfaction with the sale More

by wanelson21
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Ashley De Vries, Andrew Harris

Jun 28, 2023

Volvo Cars Lisle responded

Thank you for the great review! We're glad to hear that Ashley and Freddie provided you with excellent service at Volvo Cars Lisle. We appreciate your business and hope to see you again in the future. Drive safely!

February 15, 2023

Dealership Rating
Employee Rating

Great team to work with. Merza Merza was a good salesman and knowledge of the vehicle More

by julianrueda
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Merza Merza

Feb 15, 2023

Volvo Cars Lisle responded

Thank you for trusting Merza & the Volvo Cars Lisle team with your business! We appreciate the kind feedback and hope we have the opportunity to work with you again in the future. Take care!

October 13, 2022

Dealership Rating
Employee Rating

Happy with Ashley and Chris. They were responsive and understood our needs. Once senior management came into the picture, we were forced into situations that were very unfortunat More

by Teesh02
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ashley De Vries, Chris Gough , Scott Cramer, Jennifer Holish

Oct 14, 2022

Volvo Cars Lisle responded

Thank you for taking the time to share your experience. We appreciate the feedback and will make sure it gets discussed with our team so that we can work to improve our service where needed. Please don't hesitate to reach out directly if there's anything further you'd like to share about your visit. Thanks again.

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