Freddy Agosto

Now it took a lot for me to Write this Review I actually got love for some people at this dealership. Joel Freddy Carlos and Kevin worked extremely well with me and help me out getting the Car I received Bu got love for some people at this dealership. Joel Freddy Carlos and Kevin worked extremely well with me and help me out getting the Car I received But then there was the car i purchased that turning into a nightmare and I know making a decision is out of their hands but I raised awareness to the GM and he just kept stating Nothing he can do to help that the deal I was in had No room for him to help me get out of the most Horrible situation ever build. The Honda Prologue elite that can barely give me 150-200 miles on a full charge . I have done so many test and consistently complained to his dealership about my issues and all I keep hearing is the cold is not allowing the car to properly perform as advertised. I have claims open with Honda Corporate honda Manufactures Better business Bureau NJ and Better business Bureau CA I literally drove 1.7 miles and car drained 32 miles and I’m hearing there’s nothing we can do … 718 a month with 33 months left and I’m hearing there’s nothing that can be done smh. So that bad by a GM like that and Honda in general. And I’m actually a Honda fan but after this experience I’m sorry to the good people over there at Route 22 but I have to leave this Review because this ain’t how a customer should be treated let alone a customer that had 4 plus loans with Honda and actually brought you customer and promoted your Dealer. I constantly ask for a loaner so service can do more digging and continued to be told there isn’t any. Then I say at the service department for 3 hours while they diagnose the vehicle to be told no solution to my complaint it’s the cold causing the advertised Range to not be Met. Like I said it took a lot for me to write this Review because i actually like ppl there but this situation is draining me as a person causing my household to be unhealthy because of my stress. No shade to certain personal at Route 22 but You would think The General Manager would have Step up and done better as a Human to even Pushed Honda Corporate to do right by me . More

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Easy to make appointments, clean and safe environment, always happy with my repairs and always. The staff are friendly and make you feel special, especially Mr. Nelson 🤩 always happy with my repairs and always. The staff are friendly and make you feel special, especially Mr. Nelson 🤩 More

by venessa.maynor Verified Customer Verified Customer

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Very experienced personnel they know what there doing and it's a very neat place I congratulations them all! it's a very neat place I congratulations them all! More

by frankorfao Verified Customer Verified Customer

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En este tiempo es muy difícil de conseguir un carro para comprarlo, pero aquí me ayudaron comprarlo, pero aquí me ayudaron More

by GRACIELA Verified Customer Verified Customer

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From the moment I walked in I was greeted with courtesy and promptly helped by a salesman. and promptly helped by a salesman. More

by MSORTIZ1969 Verified Customer Verified Customer

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Very caring and high trained sales people that will help you accomplish your goal of buying a car at affordable rate. Can’t be happier you accomplish your goal of buying a car at affordable rate. Can’t be happier More

by OSUJIUNION Verified Customer Verified Customer

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Excellent service, great people, great management, quick service. All the staff members are very engaged with their customers. I will like to thanks everyone. Keep up the good job!! service. All the staff members are very engaged with their customers. I will like to thanks everyone. Keep up the good job!! More

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Love them would recommend to all I know. They take care of everything you need. Love my van. Great service and great people working there of everything you need. Love my van. Great service and great people working there More

by CHANIE.K Verified Customer Verified Customer

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Disappointed It wasn’t a very good experience for me, especially with this being my first car. The process to get the car in general was a little lengthy, but that It wasn’t a very good experience for me, especially with this being my first car. The process to get the car in general was a little lengthy, but that wasn’t my main issue. The issues started when I noticed the backseat of my car was dislocated. The car salesman, Arion (who is a great and went above and beyond for me in more ways than one by the way), took care of it and got the necessary paperwork for me to have the car seat replaced. The sales manager told me to leave it to him and that he would make the appointment for me so I can bring my car in to get the car seat change. About 3 days go by and I don’t hear anything from the car sales manager or the service center so I had to make a point myself in person (this wouldn’t have rubbed me the wrong way had the manager not given me his word that he would make the appointment for me; otherwise I would’ve done it myself). I made the appointment and came in the next day. When I came in the female representative said it was a different type appointment (due to the type of service the required the paper that was given to me) and I had to remake the appointment (Please keep in mind that I showed the staff at the service center the paper I received from the car salesman explaining what needed to be done and I told them who I needed to speak with, which was Claudia). I come in about three days later, because that was the next availablity, to have the car seat replaced. I still wasn’t seen because upper manaagement wouldn’t approve the paperwork because it was too expensive to replace the seat. So I ended up waiting another week and change just to get my car seat taken care of. Please keep in mind, the ONLY reason why I was able to get my back seat was because the car salesmen did everything in his power to make it happen. Upper management never approved the replacement. That was strike one. Strike to was the fact that it took over a month just to get the car mats ordered and received. I literally had to keep calling and following up with them in order to get the car mats. Strike three was the way the car battery just died less than three months of my having the car. I spoke to the manager and he provided a plethora of reasons as to why it wasn’t on them and there was nothing that they could do. Keep in mind, as I previously mentioned, this is my first time have a car in general so you would think that a company would try to accommodate you somehow. Even if they couldn’t give me a free battery they could have given me a discount on a battery or something. What made it worse was that I went to a different Honda service center in a more suburban area (which is really where I should’ve gone in the first place) and I had no problems getting a new battery. The service was impeccable at this location and it was day and night in comparison to Route 22 Honda’s subpar customer service. I definitely won’t be coming back to do business with Route 22 Honda in the future and I absolutely would not refer this location to anyone that I know. It’s too much of a headache. More

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Jean a great asset to the company Let me start with one word that Route 22 Honda are customer-oriented dealership and they do their best to keep the process transparent, friendly and a Let me start with one word that Route 22 Honda are customer-oriented dealership and they do their best to keep the process transparent, friendly and appreciative. The time I visited this dealership, I had almost gone through 3-4 others with considerable deals. I had pleasure working with "Jean Shim", who was absolutely amazing. I want to thank her for all her efforts she put into getting the perfect car I wanted. I never felt rushed, rather than always asked to satisfy myself before making the final decision. I must say this, She is a great asset to the company. I would also like to thank Freddy Agosto for finalizing the deal price. Without him, it would have never done. Remila was also nice throughout the paperwork. I will definitely be back for my future purchase from Jean. Thank You Route 22 Honda. You are a team of fantastic people. More

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