Fred Williams

Longo Toyota responded

We read your comments about your recent visit to Longo Toyota and wanted to acknowledge your experience. It's great to hear that our facility, inventory, and customer service stood out during your visit. Fred will be glad to know that his consistent communication and honest approach made a positive impression. Providing clear updates and respectful service is something we aim to deliver every time.

Longo Toyota responded

Thank you for taking the time to share your feedback! It's wonderful to know that this is your second purchase with Fred and third with Longo overall. We truly appreciate your loyalty and the high recommendation you've given us. We're glad that Fred was helpful, patient, and a good listener throughout your car-buying process. We look forward to seeing you again soon for your next car purchase! Longo Toyota

Longo Toyota responded

Customer satisfaction is always a priority, and we're glad you had a great experience @ Longo Toyota and with Fred Williams. Looking forward to serving you again in the future. Enjoy what you drive

Longo Toyota responded

Thank you for taking the time to share your experience on DealerRater! We truly appreciate your kind words and are thrilled to hear that Fred was able to assist you throughout the process. Providing detailed and helpful service is always our goal, and we’re glad Fred made your experience a 10/10! Enjoy what you drive - Team Longo

Longo Toyota responded

Thank you for sharing your experience! It’s great to hear that Fred was patient, kind, and supportive in helping you and your wife find the perfect fit. Balancing different needs with a smile is no small task, and we’re glad he made the process smooth for you. We also appreciate the shoutout to Ashley for getting things started - Make it a great day and call us if you need us. Team Longo

Longo Toyota responded

We’re glad to hear you had a great experience! Providing a wide selection and a team that’s easy to work with is what we strive for. We appreciate your support and look forward to helping you again in the future. Longo Toyota

Longo Toyota responded

Thank you for sharing your experience! We're delighted to hear that Fred Williams made your purchase of a used Sienna a pleasant one. Your recommendation means a lot, and we truly appreciate your kind words about both Fred and Longo Toyota.

Longo Toyota responded

Thank you for sharing your feedback regarding your recent experience with us. We take all guest concerns seriously and strive to provide transparency and clarity throughout the purchasing process. We understand your frustration regarding the post-sale offer of “connected services” and the communication surrounding it. We want to assure you that we aim to uphold the highest standards of customer service and respect your stated preferences during the negotiation. We regret that you felt uncomfortable during this part of the process. Our Pre-Owned Sales Director, Mario Tovar called and left a voice mail today, Feb 28, 2025 and we look forward to hearing back from you.

Longo Toyota responded

Thank you so much for sharing your wonderful experience with Fred! We're thrilled to hear that his knowledge and kindness helped make your time with us enjoyable. We truly appreciate your recommendation, and we’re so glad Fred could deliver exactly what you were looking for. It means a lot to us that you chose to recognize his exceptional service. We look forward to assisting you again in the future! Team Longo

Longo Toyota responded

Thank you for taking the time to leave a review on DealerRater. We're glad to hear that you had a positive experience and found our facility clean and well-equipped. We also appreciate your kind words about our friendly staff. Team Longo