Fred Kuo

This is only place I've purchased a car in last 10 years and there service dept. is great and there service dept. is great More

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Service agent: James Beveridge Highly unprofessional. Horrible attitude. Kept interrupting us and cutting us off. Rolled his eyes at us and acted as if asking for clarification for the service he suggest Horrible attitude. Kept interrupting us and cutting us off. Rolled his eyes at us and acted as if asking for clarification for the service he suggested was bothersome to him. When asked about a tire rotation he got incredible saracastic, using phrases like "I don't know, I can't control the roads." as a response. Would give zero stars if that was possible. Maybe he was having a bad day and we were at the receiving end of it, but he embarrassed us by raising his voice at us. Other employees and customers looked embarrassed are our behalf. Possibly the most condescending service agent we've ever spoken to. After all of the attitude, he gave us a coupon for the oil change itself, however ruined that amount of kindness by pinning the bad experience on us by saying "Sometimes...we all need a little bit of help." More

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Fred Kuo provided excellent customer service when I came in for an oil change and explained everything well! Much better than most salesmen. Can tell he enjoys his job and enjoys keeping customers happy. Wo in for an oil change and explained everything well! Much better than most salesmen. Can tell he enjoys his job and enjoys keeping customers happy. Would 100% recommend him and this dealership to others. Thank you so much! More

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The Service Department is excellent, always satisfied with their service. Anthony is very knowledgeable and was very helpful with the purchase of my new car. with their service. Anthony is very knowledgeable and was very helpful with the purchase of my new car. More

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Positive experience buying a new car with John Goodpaster, who is friendly, professional and helpful during each step of the process.This is the second new car we have purchased with John's great Goodpaster, who is friendly, professional and helpful during each step of the process.This is the second new car we have purchased with John's great help. Ask for him when you visit the dealership! He has many years of experience in his favor. More

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This service department is why people hate car dealerships. My vehicle is still under 5 year/60k mile warranty and since they couldn't verify my concern in 30 minutes they charged us $170. When we dealerships. My vehicle is still under 5 year/60k mile warranty and since they couldn't verify my concern in 30 minutes they charged us $170. When we called we tried to schedule to drop our car off on a Saturday so they could look at it during the week. They didn't want us to do that, but instead let my wife schedule a transmission concern for 7:15 in the morning...techs do not get there until 8. Around 8:30 they then tell my wife they can't duplicate the concern and it is $170....First off. I work as a Senior Master technician at a Ford dealership. In no circumstance do we ever charge a customer for a no problem found, let alone for a transmission concern that would still be under 5 years 60k factory powertrain warranty. Not only that they said there was "no codes present"....Incase the technician and service manger don't know transmission codes are rare due to the fault has to be seen twice in consecutive drive cycles. Did they clear adaptive tables for the transmission or reset KAM to see if the transmission strategy was trying to cover up and issue "which they will" Nope they blamed it on snow tires....what a joke.... If this is how ED Martin does business then I will never come back. More

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Fred is very nice and professional. He provided acute estimates and explained what needs to be done. I recommend him for my friends. He provided acute estimates and explained what needs to be done. I recommend him for my friends. More

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Very knowledgeable and professional. Fred explained exactly what's going on eith my car and recommended what needed to do. Great service. Fred explained exactly what's going on eith my car and recommended what needed to do. Great service. More

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Always a pleasure to work with Eric and his team. Derek did a great job. Derek did a great job. More

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Ed Martin Toyota Noblesville always takes care of my problems. Rather is routine maintenance or repairs. They are always fast friendly and professional. Eric Hickerson is my new service manager he is n problems. Rather is routine maintenance or repairs. They are always fast friendly and professional. Eric Hickerson is my new service manager he is newer but he did a great job with communications and following through with all service work performed. My service advisor Brianna Sumner is no longer with Ed Martin and Eric has picked up where she left off. Again Ed Martin has always taken care of any of my issues. I have purchased nine vehicles from Ed Martin and they are the only car dealer that I will deal with and Toyota is the only manufacturer that I will buy at this time. I’ve run into several situations where tires, brake or other issues were wrong from the manufacture that was not Ed Martin’s fault and they’ve always taken care of these issues. I will only purchase, have services and repairs From Ed Martin Toyota Noblesville. Sales, service, service manager, sales manager and finance manager top notch. More

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