Fred Emich

Had a less than pleasant experience at a different dealership so thought I’d try here. So glad I did! Sean was super friendly, and everyone in the building was super helpful and it truly felt like the dealership so thought I’d try here. So glad I did! Sean was super friendly, and everyone in the building was super helpful and it truly felt like they cared. Will absolutely be returning for future leases! More

by CollinC Verified Customer Verified Customer

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Starting on May 30, we purchased a used 2021 Jeep Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the b Wrangler 4xe from Emich Kia. My family and I have purchased around 20 vehicles over the past 25 years, and I would place this experience toward the bottom when ranking that warm & fuzzy feeling you get. Communication was poor - there have been surprises every step of the way, starting with after we put down the $2,500 deposit when we learned that there was only 1 key fob. I responded with "really?" and I expected them to replace the key fob at their cost. Instead, I get a tersely worded SMS from Ryan the general manager saying "It's a used car and the price is the price we agreed to with the equipment that it has. [Sales rep] never told you that it has 2 keys." I said fair enough and thanked them for being up front about the missing key fob. So then a couple of days later, they FedEx the paperwork with some sort of weekday-only shipping where the packages only move during weekdays. It was nice that they pre-paid for the return FedExing with the same M-F service. So I fill out the paperwork, get some page notarized and mail 2 checks for the remaining balance after the $2,500 deposit. It took about 3 or 4 days after the checks cleared our banks for their finance department to release the vehicle. We were out of town while this happened. I called for the 3rd or so time to check to see when the vehicle would be shipped to us, and I learned a few things, like: 1) the car was shipped earlier that day 2) there's a crack in the front windshield (which Emich Kia said they would pay to replace) and 3) they forgot to put the vehicle charging cable in the car before they hastily shipped it and that they would M-F FedEx it to us. Well then on June 17, we received the car and learned that they did not charge the battery. re-wash the car or fill the gas tank before they shipped it. These are not must-dos, and as the GM would say the price did not include washing, charging or filling the gas tank. Nor does the price we paid cover the missing wheel key. They did do some things right. For example, they originally quoted the cost for shipping from Denver to Houston at $750, but apparently Tom the sales manager got a lower rate of $650, which was the only pleasant surprise. I will say that Duston the sales rep and Tom his sales manager were pleasant to work with despite their lack of attention to detail. The dealership also provided an extensive Carfax report and good details of some pre-sale inspections & repairs they did. So all in all, it feels like the used car team at Emich Kia are disorganized and don't really value the customer experience nearly as much as the 15 or so other dealerships we've purchased vehicles from over the past 3 decades. But it sounds like it's not Tom or Duston's fault that their customers don't get that great feeling when purchasing a pre-owned vehicle from Emich Kia. Rather, it's their management's desire to squeeze every dollar out of every deal is the reason is why customer satisfaction takes a back seat to their bottom line. So again, not a great experience and not as bad as it could have been. That said, I'll make sure to post updates if we find anything else that doesn't meet our expectations, including if they make some attempt to do anything extra not included in the price paid for the vehicle. *these concerns have already been bought to the attention of the dealership, so while the dealership might be "disappointed to hear that my experience was not a positive one," I don't need to reach out and give the dealership another "opportunity to address [my] concerns." I don't need to "reach out to us directly at (303) 757-7751 when [I] have a chance" because I've already done so. More

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Great service, good guys who took time to explain everything. Definitely recommend for folks looking for a great service. everything. Definitely recommend for folks looking for a great service. More

by samkayyali Verified Customer Verified Customer

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Saife was beyond helpful with the purchase of our 2020 Toyota RAV4. We had only planned on selling our truck that day and we were interested in another RAV4 at another dealer. Due to Saife’s customer serv Toyota RAV4. We had only planned on selling our truck that day and we were interested in another RAV4 at another dealer. Due to Saife’s customer service and wise advice, we ended up with a newer, lower mileage RAV4 in a higher trim level. I would recommend Emich and Saife to any of my family and friends. More

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No hassles best car purchase experience from beginning to end! Everyone there friendly and helpful! end! Everyone there friendly and helpful! More

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Always great care We chose Emich to service our 2013 Jetta, purchased from another good dealer, due to location. We've always been treated fairly and professionally. Th We chose Emich to service our 2013 Jetta, purchased from another good dealer, due to location. We've always been treated fairly and professionally. They are also helping solve an issue with Maroone VW in Colorado Springs. Thanks! More

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Awesome group of guys! Love my new car! Very knowledge and helpful with all my questions. I would recommend this place and I will definitely be back. and helpful with all my questions. I would recommend this place and I will definitely be back. More

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