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Frany Zepeda
394 Reviews
394 Reviews
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394 Reviews of Frany Zepeda
May 02, 2021
Worst service of my lifetime. Sent me in Uber to rental car place and there was no car. When I finally got a car they said they would pay the difference and they did not. No information on what was going car place and there was no car. When I finally got a car they said they would pay the difference and they did not. No information on what was going on with my car throughout process. Called sales manager told him on my experience and he said he would check on my car and call me the next day at noon. When he didn’t I called him at 2 and it was his day off. This was all for a new 65 k truck I bought. If they treated me that was can you imagine how they treat people who don’t spend that much. No one knew what was going on. No promises kept. No rental car as promised and I was charged for it. Never never again will I put myself through the mistake of using Beck and Mason South for service. More
by MIHAILOFF2019
Verified CustomerOther Employees Tagged: Anthony Morelli , Scott Korenek
April 28, 2021
The best service and they were efficient in taking care my vehicle ay the same time friendly, made feel comfortable .... for sure will recommend Beck and Masten my vehicle ay the same time friendly, made feel comfortable .... for sure will recommend Beck and Masten More
by JGOMEZ13
Other Employees Tagged: Gaby Cano, Shannon Eiler, Manny Escalon, Victoria Gilliland, Rosie Hernandez, Scott Korenek, Gina Saez, Elyza Sanchez
April 24, 2021
Since the trans problem was something common to 8 sp, it should have been covered under a recall or known issue. Would the factory rep have authority to refund this cost/expense? should have been covered under a recall or known issue. Would the factory rep have authority to refund this cost/expense? More
by Mikeroll48
Other Employees Tagged: I was unable to contact the service rep. Had to wait for her to call me back after I left 2 messages.
April 24, 2021
Friendly Customer Service and Reliable Services always deliver in a timely manner that they give. Great warranties. I would definitely be taking my car back. deliver in a timely manner that they give. Great warranties. I would definitely be taking my car back. More
by Ant5.0
Other Employees Tagged: Gaby Cano
April 23, 2021
Never will I purchase a vehicle or use this dealership for maintenance in the future. Three days and a fee for a software update that disabled my vehicles power steering. Despite numerous texts (to de for maintenance in the future. Three days and a fee for a software update that disabled my vehicles power steering. Despite numerous texts (to designated number) and calls I got no response from the service department for updates. More
by DEREK.PATERSON
Other Employees Tagged: Manny Escalon
April 21, 2021
This was our first time here and we came for a recall , customer service was excellent from making appointment till they finished servicing vehicle.Thank you!!! customer service was excellent from making appointment till they finished servicing vehicle.Thank you!!! More
by Ortiz.n1958
April 20, 2021
Frany and Rosie were very helpful and professional. Extended warranty details were explained. Interior of my vehicle was cleaner than normal after service. I will continue to utilize service as needed. Extended warranty details were explained. Interior of my vehicle was cleaner than normal after service. I will continue to utilize service as needed.8 More
by bmcgrew1
Other Employees Tagged: Manny Escalon, Rosie Hernandez
April 19, 2021
The people are nice and friendly they help you with a friendly face they make you feel like family ...they get the job done fast service friendly face they make you feel like family ...they get the job done fast service More
by Spencer Hatten
Other Employees Tagged: Deanna Andrews, Gaby Cano, Rosie Hernandez, Gina Saez, Elyza Sanchez, Nora Torres
April 17, 2021
I am disappointed because one of the diagnosis was that my battery cell was dead though I had not long replaced the battery and the battery had very little corrosion around the posts. After I left, it was my battery cell was dead though I had not long replaced the battery and the battery had very little corrosion around the posts. After I left, it was proved that the battery 100% had no dead cells. From that alone, I am not certain if I can trust if the other diagnosis was true. More
by Ernestine Williams
April 16, 2021
Service was great and the people there are very helpful. Took my vehicle in for service and returned in a timely manner. I appreciate the flexibility and constant updates on my vehicle repairs. Keep up the Took my vehicle in for service and returned in a timely manner. I appreciate the flexibility and constant updates on my vehicle repairs. Keep up the great work!!! More
by JULIA CHAPA
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