Frank Wallace | Page 3

I’ve been buying automobiles from Frank Wallace for over 20y & he continues to provide the excellent customer service I have grown to expect! 20y & he continues to provide the excellent customer service I have grown to expect! More

Report | Print

Gunn Nissan always seems to hit the ball out of the park. They always know exactly what I’m looking for and are always professional and full of great information. They always know exactly what I’m looking for and are always professional and full of great information. More

Report | Print

Mom and I are always treated with respect, courtesy, kind, patient, and knowledgeable employees at Gunn Nissan. We trust the people at this location from each department. They take their time with us a kind, patient, and knowledgeable employees at Gunn Nissan. We trust the people at this location from each department. They take their time with us and answer our questions without making us feel that we’re wasting their time. This is the 4th new car from this location, since the nineties. We always refer people to this Gunn Nissan location, when they’re looking for a new car. We thank them all. More

Report | Print

Matt and mark were very professional and courteous. This is the second time I’ve bought a vehicle at Gunn and am happy with the experience. This is the second time I’ve bought a vehicle at Gunn and am happy with the experience. More

Report | Print

Gunn Nissan insists on running their television commercials saying that they never do charge ad on’s so I’m going to explain how they secretly did it to me. Frank Wallace will tell you the nice thi commercials saying that they never do charge ad on’s so I’m going to explain how they secretly did it to me. Frank Wallace will tell you the nice things that he is going to do (secret ad on's) without saying anything about any of the charges for any of them and then he will slip $3000 worth of ad on’s onto your actual contract. Then he immediately has the ad on’s installed while he quickly sends you over to his partners in financing who will then have you quickly sign the mountain of paperwork including the contract where the add on’s are. Then he will quickly put you in your brand new vehicle and send you down the road while you are still exited about your new vehicle with all of your paperwork except a copy of the contract where the ad on’s are listed and charged. Later that evening when I checked and reviewed all of my paperwork in the quiet comfort of my office I discovered that all of the paperwork was there except the copy of the actual contract itself where he put the $3000 worth of ad on's. I called Frank back the next morning for my copy of the contract and he told me that my finance officer was gone for the next two days and to check back when he gets back. Well guess what by the time that I finally got a call to drive back up to the dealership to pick up my copy of the contract at the front desk 3 days later I discovered the that the $3000 worth of ad on's were charged on the contract and my 48 hour return policy had expired by design. Included in the $3000 ad on charges was $800 plus tax and finance charges for cheap plastic door edging and partial hood protection that I insisted he removed because it was ugly and they still kept the $800 that they charged me for that alone. Be careful and make sure that you leave with ALL of your paperwork because it takes longer than 48 hours to get what you forgot in my case I'm sure by design. They all work smiling together like a well oiled machine until they cash your check and then they don’t want anything to do with you without another purchase. They don't put the ad on's on the buyers order like they say on their television commercials because they just slip it directly onto the contract and rush you out the door without the contract copy for 3 days unlike what they say on their television commercials. Pay close attention while you are there and before you leave because sadly I trusted them and fell into the trap. Hopefully this will help you, Thanks, Ken More

Report | Print

We found working with Frank Wallace very refreshing. He made the whole process of trading in our 2015 Nissan Murano (which we have enjoyed owning these 10 years), and purchasing our new 2025 Nissan Rogu He made the whole process of trading in our 2015 Nissan Murano (which we have enjoyed owning these 10 years), and purchasing our new 2025 Nissan Rogue Platinum a breeze. He was very friendly and professional and answered all our questions. Highly recommend Frank and GN to anyone who is looking for a new automobile! More

Report | Print

Great service. Salesmen see you all the way through the process. Frank. caters to his customers, and makes them feel good about their choice! Salesmen see you all the way through the process. Frank. caters to his customers, and makes them feel good about their choice! More

Report | Print

I have dealt with this dealership for over 10 years, and I am very pleased I am very pleased More

Report | Print

This has been the best experience we’ve ever have ever had buying a new car. had buying a new car. More

Report | Print

Great experience ! ! Everything was explained to my satisfaction !! Smooth ride & AC is very comfortable !! Technology is easy to understand. ! Everything was explained to my satisfaction !! Smooth ride & AC is very comfortable !! Technology is easy to understand. More

Report | Print