Frank Torres
Frank Torres at Vision Chrysler Dodge Jeep Ram
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Frank Torres

Service Manager

Vision Chrysler Dodge Jeep Ram

920 Panorama Trl S
Rochester, NY 14625

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4.3
147 Reviews

Industry Experience

21 yrs, 3 mos

4.3

147 Reviews

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147 Reviews of Frank Torres

April 02, 2025

Dealership Rating
Employee Rating

Great service as usual from Vision Dodge. They have a friendly staff and a nice waiting area with free coffee and WIFI while they service the vehicle. Highly recommended. More

by mikeallentoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim D.

Apr 02, 2025

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 01, 2025

Dealership Rating
Employee Rating

Staff is a pleasure to deal with. This is the third vehicle I’ve purchased here and probably wouldn’t be my last. More

by rehlinger401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe C.

Apr 01, 2025

Vision Chrysler Dodge Jeep Ram responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 01, 2025

Dealership Rating
Employee Rating

I was very happy with how quick it was to get my car back thank you More

by courtneythomas9089
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe C.

Apr 02, 2025

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 23, 2025

Dealership Rating
Employee Rating

So I have been using this service department for many years. I called on a Friday to get my oil changed, tires rotated and I was having an issue with a tire losing air. I spoke to Joe in service and righ More

by TDargento
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim D. , Joseph Coon Service Advisor

Mar 25, 2025

Vision Chrysler Dodge Jeep Ram responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 22, 2025

Dealership Rating
Employee Rating

Called and set up an appointment for an oil change. Friendly and easy to do on the call. Actually talked to a real person. Dealership was great and staff was very friendly. Vehicle was done when they s More

by Russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim D.

Mar 25, 2025

Vision Chrysler Dodge Jeep Ram responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 05, 2025

Dealership Rating
Employee Rating

My car has been in the shop for over a week with an electrical issue and no word from the dealership about what might be happening. Their communication about what is happening is lacking at best. More

by jkelliott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jim D.

March 05, 2025

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Service was great! Was in and out in under an hour. Everyone was friendly and helpful. More

by GUYTA18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe C., Jim D.

March 02, 2025

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Employee Rating

You now no longer honor the free oil changes that were part of the deal when we bought the truck new in 2017 this was a valuable part of the deal to us . Now we no longer feel loyal to this dealership be More

by Lulumoo6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jim D.

March 02, 2025

Dealership Rating
Employee Rating

Prompt scheduling of the visit and prompt completion of the work. Delivered as promised. Thanks! More

by rdiraddo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 28, 2025

Dealership Rating
Employee Rating

They are so helpful and pleasant and give me incredible peace of mind. My experiences with everyone there have been excellent. Cynthia is a real asset to their customer service and Frank is always super at More

by stephinny
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cynthia in Customer Service

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