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Frank Torres

Overview Reviews (17) Inventory (442)

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Frank Torres

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Frank Torres

Service Manager

Vision Chrysler Dodge Jeep Ram

920 Panorama Trl S
Rochester, NY 14625

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4.5

17 Reviews

Overview Reviews (17) Inventory (442)

Industry Experience

20 yrs, 5 mos

4.5

17 Reviews

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17 Reviews of Frank Torres

June 19, 2024

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Employee Rating

Brad from customer service was very unprofessional and rude during my last visit there. this was after me being put on hold for 15 minutes rude during my last visit there. this was after me being put on hold for 15 minutes More

by Wiselady22

Verified Customer

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Recommend Dealer

Helpful 0

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Jun 19, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Wiselady22" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 19, 2024

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I just had an oil change and tire rotation. It didn’t take long which was great It didn’t take long which was great More

by booksmack

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Jun 19, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 19, 2024

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They make sure the customer is satisfied every time, whether it’s for routine maintenance or a repair. whether it’s for routine maintenance or a repair. More

by ZALONE

Verified Customer

Service Price Transparency

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim D.

Helpful 0

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Jun 19, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 15, 2024

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Great service as usual ! Mark was very helpful, and professional. Will be back in the future Mark was very helpful, and professional. Will be back in the future More

by no4rhino

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim D. , Mark in service

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June 13, 2024

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Quick oil change without an appointment. Good service to allow without appointment. Friendly and courteous. Good service to allow without appointment. Friendly and courteous. More

by gsayre

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim D.

Helpful 0

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June 11, 2024

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Employee Rating

Ac was not working. They had my truck for 4 days. Took it home and it was making a funny noises . Sounded like it was coming from the new ac unit. A day later the ac was They had my truck for 4 days. Took it home and it was making a funny noises . Sounded like it was coming from the new ac unit. A day later the ac was not working. Took it in again. Had truck for 3 days. Somewhat working know. They were hard to get in touch with. And they never called you to keep you informed. More

by robertsantanatheone

Verified Customer

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Workmanship

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Service Communication

Recommend Dealer

Other Employees Tagged: Jim D.

Helpful 0

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Jun 11, 2024 -

Vision Chrysler Dodge Jeep Ram responded

We value and appreciate your business, Robert. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

June 11, 2024

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Larry and his team are PHENOMENAL. The communication, the updates were beyond best. AND my car was done ahead of schedule! The communication, the updates were beyond best. AND my car was done ahead of schedule! More

by Kim Herrmann

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Larry

Helpful 0

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Jun 11, 2024 -

Vision Chrysler Dodge Jeep Ram responded

June 11, 2024

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Never return calls. Took 3 months to find the problem with my vehicle. Zero communication. Over priced Took 3 months to find the problem with my vehicle. Zero communication. Over priced More

by Npplumbingny

Verified Customer

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Workmanship

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Service Communication

Recommend Dealer

Helpful 0

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Jun 11, 2024 -

Vision Chrysler Dodge Jeep Ram responded

"Npplumbingny" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 11, 2024

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Wonderful fast professional service! It would be great if a car wash was given after car is serviced! It would be great if a car wash was given after car is serviced! More

by juliepaulussen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim D.

Helpful 0

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Jun 11, 2024 -

Vision Chrysler Dodge Jeep Ram responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 11, 2024

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Employee Rating

Love it here, they always take care of my baby and I like that they’re open late! that they’re open late! More

by shernellanglais

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jim D., John S., Matt R., Jeremy S., MATTHEW WILKINS, Ashley Pierce, Bill Simpson, Josh Reyes, Lee Martin , Larry

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