Frank Steffen

Excellent experience with the team at this dealership. From Hussain, to Tom in Finance and Frank the sales manager. Highly recommend. Very excited for my new toy From Hussain, to Tom in Finance and Frank the sales manager. Highly recommend. Very excited for my new toy More

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Husain was highly knowledgeable and easy to work with and would recommend him for the your next Porsche. When I called he told exactly what to expect from the start to finish. Well done! would recommend him for the your next Porsche. When I called he told exactly what to expect from the start to finish. Well done! More

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It was a pleasure to deal with the team at Porsche North Olmsted throughout the process. Shane was an excellent communicator and a professional representative of the Porsche product. Shane followed throug Olmsted throughout the process. Shane was an excellent communicator and a professional representative of the Porsche product. Shane followed through on every detail, commitment and question, consistently demonstrating his care for the customer and passion for the Porsche product. More

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My experience with the sales person and the management has been exceptional. Extremely professional. Fabulous follow up to make sure I’m satisfied and to take care of anything that I need to answer any qu has been exceptional. Extremely professional. Fabulous follow up to make sure I’m satisfied and to take care of anything that I need to answer any questions. This is one of the best dealerships I have ever dealt with and my sales person is the best. More

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Dealership was easy to work with and knowledgeable about what they sell. Hussain is nice, respectful and works tirelessly to assist the customer. He was available to answer my questions even during after ho what they sell. Hussain is nice, respectful and works tirelessly to assist the customer. He was available to answer my questions even during after hours time and was willing to talk things over whenever. Tom was also a pleasure to work with. Answered every question I had and actually advised based on my needs. I look forward to working with this dealership again! More

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Shane was extremely helpful and a great pleasure to work with when configuring my new Porsche. He kept me updated throughout the entire process up until the final handover and afterwards. His relaxed, no- with when configuring my new Porsche. He kept me updated throughout the entire process up until the final handover and afterwards. His relaxed, no-pressure approach and pleasant demeanor made the whole experience enjoyable. Frank, the GM was also very helpful and easy to work with. More

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Esam, Q, and Frank were all so very good to us with ordering a car and keeping us up to speed on the progress. The delivery of my car was a a special time and the guys went all in to wow us. Thank ordering a car and keeping us up to speed on the progress. The delivery of my car was a a special time and the guys went all in to wow us. Thank you Porsche North Olmstead! More

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Excellent experience ,they surpassed all my expectations, truly the finest Porsche dealer I've ever dealt with. Frank Steffen, the General Manager, is not only professional but one of the nicest individuals. truly the finest Porsche dealer I've ever dealt with. Frank Steffen, the General Manager, is not only professional but one of the nicest individuals. More

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Love working with all the employees at the dealership. Frank Sr. and Frank Jr. Are awesome. Frank Sr. and Frank Jr. Are awesome. More

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BUYER BEWARE ! I was looking to purchase a used Porsche. The used car sales manager, Q told me he had a model of Porsche I was looking for and quoted a price. I was looking to purchase a used Porsche. The used car sales manager, Q told me he had a model of Porsche I was looking for and quoted a price. I was contacted when the car was at North Olmstead. I went to see the car it had not yet been cleaned and prepped. I was told at that time they would need to do a few things, and inspect the vehicle. When the work was completed, I returned to dealership to do a final inspection and at that time made an initial offer. I was met by sales manager Frank Steffen, as Q was unavailable, I was then informed that price of the vehicle was now considerably more! About a 10-12% increase in the sale price. Mr Steffen, presented himself as an arrogant and somewhat deceptive individual who was somewhat evasive when questioned. When I stated that price was considerably more than I was lead to believe. I was informed that they had to do considerably more work on the car. I then asked to see the work order to see what work was done. I was told by Mr Steffen that the information was not available to me. A copy of the work order was sent to me several days later. The "additional" work that was done included a $400 oil change, $125 charge to replace two wiper blades, $1000 to replace 2 tires.(which had already been discussed with me in my initial discussions with Q.), and $1000 to have the car wash and polished along with the removal of PPF from the front bumper (and if at the invoice for the detailing was correct and honest, the dealership is getting ripped off). Not only did the dealer ship not honor the original sales price but looked to find what ever work that could be done to raise the price with exorbitant charges. I find these types of business practices deceptive and not an organization with which I choose not patronize. Fortunately, I found similar Porsche 987 in pristine condition, impeccably detailed, and with considerably less milage for a substantially better price. I will NOT consider Porsche North Olmsted for any servicing my Porsche will need in the future. On a positive note working with Maggie and Chante was a pleasure and a very positive experience. More

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