Frank Russo
Frank Russo at DCH Paramus Honda
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Frank Russo

Service

DCH Paramus Honda

120 NJ-4
Paramus, NJ 07652

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4.5
23 Reviews
4.5

23 Reviews

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23 Reviews of Frank Russo

October 17, 2024

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Employee Rating

Today we had our car serviced at DCH Paramus Honda. Frank Russo was our technician, I am very pleased with the service provided. He took care of all the necessary problems and let us know what we neede More

by raoul_bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

DCH Paramus Honda responded

Thank you for sharing your experience, Raoul! We're happy to hear that Frank provided excellent service during your visit with us at DCH Paramus Honda. We look forward to assisting with any future car needs!

June 20, 2024

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Great service as always! Frank Russo is very professional. He kept me informed throughout the entire service process. More

by Shadi
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 21, 2024

DCH Paramus Honda responded

Thank you so much for the shoutout, Shadi! We're glad to hear Frank and our DCH Paramus Honda team provided you with excellent service. See you next time!

June 07, 2024

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Employee Rating

Very clean, very busy. Great Service Department. Natasha is a real asset at Paramus Honda. More

by Wishlistpurchase
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Natasha Nedd

Jun 10, 2024

DCH Paramus Honda responded

Thanks for the kind words! We will be sure to share your compliments with Natasha. Drive safe!

April 26, 2024

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Employee Rating

I went to this company to have a nail removed from my tire, they went as far as to remove the splash shield and did not put the screws back. As I was driving back home, the Splash shield fell off in the More

by Wnick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Laura Gonzalez

December 30, 2023

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Employee Rating

Omari was as helpful as ever when my husband and I, and our son leased and purchased our cars this week. This was our third lease/purchase with Omari's help at DCH Honda. Our negotiations, delivery of vehi More

by loriesslockbower
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 29, 2023

DCH Paramus Honda responded

Thank you so much for the review! We are so glad to hear that you and your husband and son had a positive experience at our dealership!

November 24, 2023

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Employee Rating

Another fantastic experience at DCH Honda of Paramus. Ralph was great. I walked in without an appointment battery trouble. They were so busy, but Ralph,service adviser took care of me. Great people the More

by Jamar190
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 26, 2023

DCH Paramus Honda responded

Thank you for taking the time to share your experience. We are so glad that Ralph and Tracy were so helpful during your visit!

November 15, 2023

Dealership Rating
Employee Rating

Alex "the DUDE" always make us comfortable every time we buy and lease a vehicle from DCH Paramus Honda. He makes the deal done always. He is a family to us. Love this dealership and the people who works th More

by dannyracoma
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 15, 2023

DCH Paramus Honda responded

Alex is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

Nov 16, 2023

dannyracoma responded

Happy Honda car owner here!!! Way to Go DCH Honda in Paramus!

June 30, 2023

Dealership Rating
Employee Rating

I have 2 Hondas and every time I bring my car all Service advisors are very nice, Natasha Nedd is very knowledgeable, very friendly. More

by casalelucy
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Natasha Nedd

Jun 30, 2023

DCH Paramus Honda responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

April 17, 2023

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Employee Rating

Natasha Nedd is an extremely valuable contact at your facility. She’s a Manager who literally does whatever research is necessary to figure out and alleviate whatever problem I may experiencing. She als More

by Jim Filardo
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Natasha Nedd, Terrence Persaud , Darren Lenino

Apr 18, 2023

DCH Paramus Honda responded

It is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

January 30, 2023

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Employee Rating

On 01/18/2023 I leased a car from DCH Paramus Honda. My experience was beyond amazing. Kay Mercado was my sales person along and finance agent, Jerrod Hurley who were extremely profession More

by EANGELINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 30, 2023

DCH Paramus Honda responded

Thank you for taking the time to provide your feedback, Angie. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. At our dealership, customer satisfaction is our top priority and it seems we missed that mark. We'd like the opportunity to speak with you. Please call us at (201) 426-4676.

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