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Frank Portillo
Frank Portillo at Mercedes-Benz of Coral Gables
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Frank Portillo

Sales Representative

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

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46 Reviews

Dealership Experience

19 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

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46 Reviews

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46 Reviews of Frank Portillo

November 05, 2024

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Employee Rating

I have never had a better experience buying a car, and I've bought many! I purchased my car with the assistance of Sales Representative Mr. Carlos Pereda, Mr. Frank Portillo and Mr. George Ciorobea. More

by Rodrigo Diaz F.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Pereda, George Ciorobea

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Nov 07, 2024

Mercedes-Benz of Coral Gables responded

Rodrigo, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank, Carlos, and George met your expectations. Thank you again for choosing Mercedes-Benz of Coral Gables. We look forward to having you as one of our valued customers for many more years to come! Gabriel Camps General Sales Manager gabriel.camps@mbcoralgables.com (786)413.1346

August 16, 2022

Dealership Rating
Employee Rating

Everything was done well. The staff were so helpful and courteous. Frank and Leo were great! More

by cruzmimi28
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Leandro Guidi

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Aug 16, 2022

Mercedes-Benz of Coral Gables responded

It's great to hear that you had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

April 22, 2022

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Employee Rating

Mr. Warwar made this experience a VERY easy and pleasant one. He truly makes the whole experience of getting a car a very nice experience. He is also very knowledgeable of all aspects from the car, More

by Alejandro A
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Peter Warwar, Marcos Gonzalez

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Apr 22, 2022

Mercedes-Benz of Coral Gables responded

Thank you for your business and this review. We're happy to hear that Peter was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

September 12, 2021

Dealership Rating
Employee Rating

The service was excellent by every employee. My expectations were exceded by the dealer. I will definitely recommend Mercedes-Benz to anyone and will comeback for future services. More

by Isaias Sánchez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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Sep 12, 2021

Mercedes-Benz of Coral Gables responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of Coral Gables! Hector Brito, Sales Manager 786-413-1309 Hector.brito@mbcoralgables.com

May 18, 2021

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Employee Rating

Every time I go to this dealer is an a great experience..I love it!!!MArcos Gonzales is the best,,he make me feel at home when I go there, he make everything perfect for me..and it’s been for ma More

by Alejandro.cubas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marcos Gonzalez

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May 18, 2021

Mercedes-Benz of Coral Gables responded

Thank you so much for your excellent review, Alejandro. We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Marcos to be a positive one at Mercedes-Benz of Coral Gables. Please don't hesitate to reach out if you need anything else. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

May 16, 2021

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Employee Rating

Great experience frank when above and beyond he was attentive and answer all my questions in the best way. Overall a great experience no complains More

by Marietta15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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May 16, 2021

Mercedes-Benz of Coral Gables responded

Thank you so much, Marietta, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Frank to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

May 10, 2021

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Employee Rating

The experience was absolutely wonderful. Frank Portillo took care of us. The car was for my wife. Although they didn’t have the colors she wanted at the dealership he promised to look for one. In about More

by María Alemany
Customer Service
Friendliness
Price
Recommend Dealer
Yes
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May 10, 2021

Mercedes-Benz of Coral Gables responded

Congratulations on your new purchase! It's great to hear that Frank was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Mercedes-Benz of Coral Gables! We truly appreciate this five-star review! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

May 10, 2021

María Alemany responded

Thank you Hector! Everyone we know that has purchased from you and services their Mercedes there highly recommend this dealership. We can see why! Again thanks for having such a professional and friendly team!

March 24, 2021

Dealership Rating
Employee Rating

David Gossen, amazing service advisor... attention to detail and always follow up to make sure customer in agreement with charges.. Handle insurance claims very well More

by fjgonzalez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Ciorobea

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Mar 24, 2021

Mercedes-Benz of Coral Gables responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Hector Brito, Sales Manager 786-413-1309 or Hector.brito@mbcoralgables.com

October 29, 2020

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Employee Rating

My personal experience with your service has always been excellent.I have used it for over ten years with with very good results.keep up your good work. More

by Carlosjorgegarces
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juanita Rodriguez, Rosie Ruiz , David Robinson

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Oct 29, 2020

Mercedes-Benz of Coral Gables responded

Thank you for your very kind review, Carlos. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of Coral Gables. We appreciate your business, and loyalty, over the last decade. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

September 16, 2020

Dealership Rating
Employee Rating

I find it hard to put in words what Aldo Guerra has done for my service experience. Best service agent I’ve ever had! Attentive. Conscientious. Efficient. Likable. More

by E63forever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Aldo Guerra , Florian (Flo) Grandi

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Sep 17, 2020

Mercedes-Benz of Coral Gables responded

Thank you for your business and for this review. We're happy to hear Aldo was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Richard Santalla, Service Director 786-413-1423 or Richard.santalla@mbcoralgables.com

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