Frank Perez
Frank Perez at Ken Garff Honda Riverdale
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Frank Perez

Service Advisor

Ken Garff Honda Riverdale

950 W Riverdale Rd
Ogden, UT 84405

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4.8
706 Reviews
4.8

706 Reviews

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706 Reviews of Frank Perez

January 18, 2025

Dealership Rating
Employee Rating

Frank was amazing, he communicated with me the whole my car was in the shop was very detailed and informative. More

by rgarcia_0407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2025

Ken Garff Honda Riverdale responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

January 16, 2025

Dealership Rating
Employee Rating

Friendly, explains results and what was done/should be done. Can't figure out why make an appointment, but car may not go back for 30 - 40 minutes. More

by TOSCANVEMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

Ken Garff Honda Riverdale responded

Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to hear that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

January 15, 2025

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Employee Rating

They have worked on my car for many years and always provide great service. Good communication and prompt answers. More

by Hondaforever
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jesse Martinez , Jacob Haro

Jan 17, 2025

Ken Garff Honda Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

January 11, 2025

Dealership Rating
Employee Rating

Mitch was very knowledgeable and able to explain how the truck worked! He took time to explain the warranties available for the truck! He accommodated my wishes to add running boards and a back cover. He More

by jarja_200
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mitch Spjut

Jan 17, 2025

Ken Garff Honda Riverdale responded

Thanks for your review! We are grateful for your business and we're so happy to hear that you had a great experience at our dealership. Please feel free to reach out if you need anything else. Take care!

January 01, 2025

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Employee Rating

Frank at the service department has been great to work with and is very helpful when I call More

by mwhite31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 02, 2025

Ken Garff Honda Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

December 27, 2024

Dealership Rating
Employee Rating

Provides great service at a fair price. Very friendly and fast turnaround. Also very knowledgeable. More

by trevor.howard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Martinez

Dec 30, 2024

Ken Garff Honda Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

December 27, 2024

Dealership Rating
Employee Rating

They were faster than what they said how long it would take, that was awesome and Frank was amazing More

by rackham3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

Ken Garff Honda Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

December 26, 2024

Dealership Rating
Employee Rating

Service department is amazing to work with and always take good care of us every time we come in or have a concern. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

Ken Garff Honda Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

December 26, 2024

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Employee Rating

Love the dealership despite the construction! ! Always tough to get in and out. Blah, blah, blah! More

by jameshr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 30, 2024

Ken Garff Honda Riverdale responded

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

December 22, 2024

Dealership Rating
Employee Rating

Tried to get other Honda in for an oil change but service wouldn't do it. Card is only good on one car. That's ridiculous. A Honda is a Honda. So I have 2 more oil changes but can't use them because I only More

by ceschrader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 23, 2024

Ken Garff Honda Riverdale responded

Thank you for the review. We always want our customers to be 100% happy with their time spent in our service department, and we are sorry to hear that we were not able to provide you with a 5-star experience. We are currently reviewing the circumstances regarding your review. If you’d like to share more about this experience, please reach out to our team directly using the contact information below. Joey Burns, General Manager joeyb@kengarff.com

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