Frank Perez

Frank was a very good service manager. He explained everything that was going to be completed. Do not like there automated automated reservations. He explained everything that was going to be completed. Do not like there automated automated reservations. More

by ken94 Verified Customer Verified Customer

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Frank Perez has taken great care of my vehicle for years and is always on top of things regarding safety and quality of service. Frank and the service team at Ken Garff are professional, respectful, thoroug and is always on top of things regarding safety and quality of service. Frank and the service team at Ken Garff are professional, respectful, thorough, and knowledgeable about the products and will take great care of you for all of your Honda service needs. The technician always sends an informative video of your vehicle repair needs. The service department is the best thing at Ken Garff. More

by AIRFISH32 Verified Customer Verified Customer

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Frank and everyone else were very professional, accommodating and friendly! I loved the overall experience accommodating and friendly! I loved the overall experience More

by Scott.stephenson1966 Verified Customer Verified Customer

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My experience with the service department at Ken Garff Honda Riverdale was deeply disappointing due to their lack of honesty regarding my vehicle's service needs. I brought my car in for a routine oil cha Honda Riverdale was deeply disappointing due to their lack of honesty regarding my vehicle's service needs. I brought my car in for a routine oil change, but the service advisor insisted on recommending several unnecessary repairs, including a costly transmission flush and brake replacement, despite my car showing no signs of issues in those areas. When I questioned the necessity, they provided vague explanations and pressured me to proceed, which felt like an upsell tactic rather than genuine care for my vehicle. After seeking a second opinion from another mechanic, I confirmed that none of the additional services were needed, leaving me distrustful of their integrity. The lack of transparency and pushy approach made this a frustrating and untrustworthy experience, and I won’t be returning to Ken Garff Honda Riverdale for future service. More

by ncrvca Verified Customer Verified Customer

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While I believe they offer good service, my last experience with them left me a bit disappointed. Jesse was very professional, however; I left the dealership without my issue being resolved the firs experience with them left me a bit disappointed. Jesse was very professional, however; I left the dealership without my issue being resolved the first time around and I feel that was due to the service team not taking the time to appropriately diagnose my Pilot. If I hadn’t already had a follow up the next week, I might’ve had bigger issues with my vehicle due to their lack of thoroughness. It also cost me more than it should’ve cost had they taken the time to try and identify the issues. It took me coming back and sitting with another service team member and personally showing them the issue was easily replicated and the team had cut corners. More

by RAFAELMORELLI Verified Customer Verified Customer

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The repair did not go as planned but the team took care of me with a loaner car that was really appreciated. Everything is working fine now with my Passport of me with a loaner car that was really appreciated. Everything is working fine now with my Passport More

by reeofoacat Verified Customer Verified Customer

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You are always treated like a friend here at Ken Garff Honda Riverdale Service!!! I appreciate their !EXCELLENT! Customer Service at each visit (Standard Practice). Honda Riverdale Service!!! I appreciate their !EXCELLENT! Customer Service at each visit (Standard Practice). More

by JCHENEYH Verified Customer Verified Customer

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I trust Honda to give me honest information about my cars maintenance and not pressure me with upsell techniques maintenance and not pressure me with upsell techniques More

by shafen0 Verified Customer Verified Customer

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I enjoyed working with her. She truly cares about customers. She’s not pushy or demanding at all. She listens & provides quality service. She truly cares about customers. She’s not pushy or demanding at all. She listens & provides quality service. More

by Sheena Verified Customer Verified Customer

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Frank was very accommodating to my needs. He arranged for a loaner car when my Honda was being repaired. I live alone and I am 91 years old and have no support system so it was vital that I He arranged for a loaner car when my Honda was being repaired. I live alone and I am 91 years old and have no support system so it was vital that I had a means of transportation during that time. More

by LUMAR5023 Verified Customer Verified Customer

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