Frank Nash
Frank Nash at Oak Lawn Toyota
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Frank Nash

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.7
474 Reviews
4.7

474 Reviews

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474 Reviews of Frank Nash

December 28, 2024

Dealership Rating
Employee Rating

Frank was great. Tire reparied with no problem. Speedy and efficient as usual from OL Toyota. More

by grandslam502
Recommend Dealer
Yes
Dec 30, 2024

Oak Lawn Toyota responded

Thank you for taking the time to leave us a five-star rating. We appreciate your business. Juan Vazquez, Service Manager

December 14, 2024

Dealership Rating
Employee Rating

Frank took care of all my issues in a prompt and courteous manner. I've always used Toyota Service Dept. for my 2012 RAV 4. I wouldn't go elsewhere. Bob Spee sold me two of my cars and I highly r More

by BIKEDOLLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Spee

Dec 15, 2024

Oak Lawn Toyota responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Frank provided you with prompt and courteous service—he truly values every customer and is dedicated to ensuring a great experience. We’re so glad you’ve trusted Oak Lawn Toyota for the care of your 2012 RAV4 and appreciate your loyalty over the years. It’s wonderful to hear about your positive experience with Bob Spee as well—he's been an exceptional member of our team since 1982! Thank you for your recommendation and for being part of the Oak Lawn Toyota family. We look forward to serving you again! Ronnie Colosimo and the Oak Lawn Toyota Family

November 27, 2024

Dealership Rating
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Stay away and save your money! Very bad service. I wanted to fix my car, and they initially quoted me $850. However, when I went back to pick up my car, I found a different price o More

by Ahmad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: John Carnivele

Nov 30, 2024

Oak Lawn Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Juan Vazquez, Service Manager

Nov 30, 2024

Ahmad responded

I came twice to the dealership and I opened a ticket since two weeks and I talked with the general manager several times but no one helped me or cooperate to solve this issue.

Nov 30, 2024

Ahmad responded

I came twice to the dealership and I opened a ticket since two weeks and I talked with the general manager several times but no one helped me or cooperate to solve this issue.

November 02, 2024

Dealership Rating
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Frank is awesome. He hears what the issues are and tries everything to find the fix for it. He gives me honest and open options. From someone who knows how to work More

by Vman
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 04, 2024

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

October 28, 2024

Dealership Rating
Employee Rating

Service with Frank Nash was outstanding. He's a knowledgeable professional who guided me with the repair and maintenance issues that I had. He was really helpful and explained what needed to More

by mc10532
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Frank and our team, and we look forward to working with you again. Juan Vazquez, Service Manager

August 27, 2024

Dealership Rating
Employee Rating

Sales person was very informative and made sure I was aware progress on the car. More

by reddygale50
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 28, 2024

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad Frank was able to help, and we hope to see you again! Juan Vazquez, Service Manager

June 18, 2024

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Employee Rating

Over the years, good service, but not this time. My service took 3 hours, left cap off tire had to come back, liquid stains on my car and way overpriced. I left feeling taken advantage of. I had t More

by REED_SHEILA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 21, 2024

Oak Lawn Toyota responded

Thank you for bringing this to our attention, Sheila, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Juan Vazquez, Service Manager

June 14, 2024

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Employee Rating

I waited for 10 minutes and was attended to thereafter and issues were taken care of quickly and promptly. More

by cpaby2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andres Rivera

Jun 14, 2024

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

May 18, 2024

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Nice clean place very nice experience every time I have to go there for service. The team is very attentive always making customers top priority. More

by burnside.angela
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 20, 2024

Oak Lawn Toyota responded

Angela, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

May 05, 2024

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Employee Rating

Frank was courteous and was efficient in getting me in and out of the dealership More

by mikejnoell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ken Bickness

May 06, 2024

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank met your expectations. Thank you for choosing Oak Lawn Toyota, Mike, we look forward to having you as a valued customer for many years to come! Juan Vazquez, Service Manager

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