Over the years, good service, but not this time.
My service took 3 hours, left cap off tire had to come back, liquid stains on my car and way overpriced. I left feeling taken advantage of. I had t
My service took 3 hours, left cap off tire had to come back, liquid stains on my car and way overpriced. I left feeling taken advantage of. I had to keep asking what's for a status. Plus, you send out these text messages while in the waiting room and say please text back with questions, so I texted back. When I asked the service guy did you get my text, he says it's just a service you have, and they don't really get the text messages. Why send them if the person you are working with never sees them. It doesn't make sense. .
.
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by REED_SHEILA
Verified Customer
Verified Customer
Service Price Transparency
Jun 21, 2024 -
Oak Lawn Toyota responded
Thank you for bringing this to our attention, Sheila, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Juan Vazquez, Service Manager
I waited for 10 minutes and was attended to thereafter
and issues were taken care of quickly and promptly.
and issues were taken care of quickly and promptly.
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by cpaby2000
Verified Customer
Verified Customer
Service Price Transparency
Jun 14, 2024 -
Oak Lawn Toyota responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Juan Vazquez, Service Manager
Nice clean place very nice experience every time I have
to go there for service. The team is very attentive always making customers top priority.
to go there for service. The team is very attentive always making customers top priority.
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by burnside.angela
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2024 -
Oak Lawn Toyota responded
Angela, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota.
Juan Vazquez, Service Manager
Frank was courteous and was efficient in getting me in
and out of the dealership
and out of the dealership
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by mikejnoell
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Oak Lawn Toyota responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank met your expectations. Thank you for choosing Oak Lawn Toyota, Mike, we look forward to having you as a valued customer for many years to come!
Juan Vazquez, Service Manager
People are very polite.
They answer any questions that I am concern . Easy to get to the dealership.
They answer any questions that I am concern . Easy to get to the dealership.
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by elenasandoval39
Verified Customer
Verified Customer
Service Price Transparency
Apr 24, 2024 -
Oak Lawn Toyota responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Elena, and we look forward to working with you again.
Juan Vazquez, Service Manager
I have a good experience buying my vehicle oak lawn .
.the sales men was very nice person I really recommended to any of my family members.
.the sales men was very nice person I really recommended to any of my family members.
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by mysantos15
Verified Customer
Verified Customer
Apr 17, 2024 -
Oak Lawn Toyota responded
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
John Carnivele, General Manager
Best place to buy and service your vehicle, great people
to talk to and they explain everything to you. Sales and service like a small family environment, when you go to a dealership like this you see the s
to talk to and they explain everything to you. Sales and service like a small family environment, when you go to a dealership like this you see the se people, who are happy to take care of job #1 the customer!
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by tbas
Service Price Transparency
Mar 29, 2024 -
Oak Lawn Toyota responded
Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon!
Juan Vazquez, Service Manager
Very professional, courteousness and friendly.
Patient with my questions and concerns. Explained everything thoroughly and did not wait long for service.
Patient with my questions and concerns. Explained everything thoroughly and did not wait long for service.
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by Marilyn A. Szkodzinski
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brian,who welcomes you in, quickly
Mar 24, 2024 -
Oak Lawn Toyota responded
Thank you, Marilyn! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota.
Juan Vazquez, Service Manager
Nice of Frank write down and tell me what’s reason for
needing Thank you
needing Thank you
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by csweens31
Verified Customer
Verified Customer
Service Price Transparency
Mar 22, 2024 -
Oak Lawn Toyota responded
Thanks for sharing about your experience with Frank here at Oak Lawn Toyota. We appreciate your business and hope to see you again soon!
Juan Vazquez, Service Manager
Happy with oaklawn Toyota.
People are knowledgeable and helpful. Been taking the car there ever since I got it.
People are knowledgeable and helpful. Been taking the car there ever since I got it.
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by lionsmane
Verified Customer
Verified Customer
Service Price Transparency
Mar 22, 2024 -
Oak Lawn Toyota responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Oak Lawn Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.
Juan Vazquez, Service Manager