Frank was great.
Tire reparied with no problem. Speedy and efficient as usual from OL Toyota.
Tire reparied with no problem. Speedy and efficient as usual from OL Toyota.
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by grandslam502
Verified Customer
Verified Customer
Dec 30, 2024 -
Oak Lawn Toyota responded
Thank you for taking the time to leave us a five-star rating.
We appreciate your business.
Juan Vazquez, Service Manager
Frank took care of all my issues in a prompt and
courteous manner. I've always used Toyota Service Dept. for my 2012 RAV 4. I wouldn't go elsewhere. Bob Spee sold me two of my cars and I highly r
courteous manner. I've always used Toyota Service Dept. for my 2012 RAV 4. I wouldn't go elsewhere. Bob Spee sold me two of my cars and I highly recommend him.
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by BIKEDOLLY
Verified Customer
Verified Customer
Service Price Transparency
Dec 15, 2024 -
Oak Lawn Toyota responded
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Frank provided you with prompt and courteous service—he truly values every customer and is dedicated to ensuring a great experience.
We’re so glad you’ve trusted Oak Lawn Toyota for the care of your 2012 RAV4 and appreciate your loyalty over the years. It’s wonderful to hear about your positive experience with Bob Spee as well—he's been an exceptional member of our team since 1982!
Thank you for your recommendation and for being part of the Oak Lawn Toyota family. We look forward to serving you again!
Ronnie Colosimo and the Oak Lawn Toyota Family
Stay away and save your money!
Very bad service. I wanted to fix my car, and they initially quoted me $850. However, when I went back to pick up my car, I found a different price o
Very bad service. I wanted to fix my car, and they initially quoted me $850. However, when I went back to pick up my car, I found a different price on the bill—they charged me $1,300. I spoke with the customer service manager and the general manager, but neither was cooperative.
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by Ahmad
Service Price Transparency
Nov 30, 2024 -
Oak Lawn Toyota responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Juan Vazquez, Service Manager
Nov 30, 2024 -
Ahmad responded
I came twice to the dealership and I opened a ticket since two weeks and I talked with the general manager several times but no one helped me or cooperate to solve this issue.
Nov 30, 2024 -
Ahmad responded
I came twice to the dealership and I opened a ticket since two weeks and I talked with the general manager several times but no one helped me or cooperate to solve this issue.
Frank is awesome.
He hears what the issues are and tries everything to find the fix for it. He gives me honest and open options.
From someone who knows how to work
He hears what the issues are and tries everything to find the fix for it. He gives me honest and open options.
From someone who knows how to work on cars- thank you for promoting honesty at your dealership.
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by Vman
Verified Customer
Verified Customer
Service Price Transparency
Nov 04, 2024 -
Oak Lawn Toyota responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Juan Vazquez, Service Manager
Service with Frank Nash was outstanding.
He's a knowledgeable professional who guided me with the repair and maintenance issues that I had. He was really helpful and explained what needed to
He's a knowledgeable professional who guided me with the repair and maintenance issues that I had. He was really helpful and explained what needed to be done and the time frame it would take. I am really satisfied and will continue to come for service.
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by mc10532
Verified Customer
Verified Customer
Service Price Transparency
Oct 28, 2024 -
Oak Lawn Toyota responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Frank and our team, and we look forward to working with you again.
Juan Vazquez, Service Manager
Sales person was very informative and made sure I was
aware progress on the car.
aware progress on the car.
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by reddygale50
Verified Customer
Verified Customer
Service Price Transparency
Aug 28, 2024 -
Oak Lawn Toyota responded
Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad Frank was able to help, and we hope to see you again!
Juan Vazquez, Service Manager
Over the years, good service, but not this time.
My service took 3 hours, left cap off tire had to come back, liquid stains on my car and way overpriced. I left feeling taken advantage of. I had t
My service took 3 hours, left cap off tire had to come back, liquid stains on my car and way overpriced. I left feeling taken advantage of. I had to keep asking what's for a status. Plus, you send out these text messages while in the waiting room and say please text back with questions, so I texted back. When I asked the service guy did you get my text, he says it's just a service you have, and they don't really get the text messages. Why send them if the person you are working with never sees them. It doesn't make sense. .
.
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by REED_SHEILA
Verified Customer
Verified Customer
Service Price Transparency
Jun 21, 2024 -
Oak Lawn Toyota responded
Thank you for bringing this to our attention, Sheila, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
Juan Vazquez, Service Manager
I waited for 10 minutes and was attended to thereafter
and issues were taken care of quickly and promptly.
and issues were taken care of quickly and promptly.
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by cpaby2000
Verified Customer
Verified Customer
Service Price Transparency
Jun 14, 2024 -
Oak Lawn Toyota responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Juan Vazquez, Service Manager
Nice clean place very nice experience every time I have
to go there for service. The team is very attentive always making customers top priority.
to go there for service. The team is very attentive always making customers top priority.
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by burnside.angela
Verified Customer
Verified Customer
Service Price Transparency
May 20, 2024 -
Oak Lawn Toyota responded
Angela, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota.
Juan Vazquez, Service Manager
Frank was courteous and was efficient in getting me in
and out of the dealership
and out of the dealership
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by mikejnoell
Verified Customer
Verified Customer
Service Price Transparency
May 06, 2024 -
Oak Lawn Toyota responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Frank met your expectations. Thank you for choosing Oak Lawn Toyota, Mike, we look forward to having you as a valued customer for many years to come!
Juan Vazquez, Service Manager