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Frank Mugford
Frank Mugford at Nucar Volkswagen of Norwood
Refer Me

Frank Mugford

Parts Manager

Nucar Volkswagen of Norwood

1280 Providence Hwy
Norwood, MA 02062

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4.1
7 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

16 yrs, 4 mos

Languages Spoken

English English

4.1

7 Reviews

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7 Reviews of Frank Mugford

April 15, 2025

Dealership Rating
Employee Rating

I have not utilized the service department since it became under Nucar. I have used this dealership in it's earlier incarnations to service my prior VW's with good results. I have rated the people whom More

by DONHALESHOUSE
Recommend Dealer
Yes

Other Employees Tagged: Steven Robertson, James Christoforo, Mike Garas

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Apr 16, 2025

Nucar Volkswagen of Norwood responded

Thank you for your review! We're glad to hear you had a great experience purchasing your 2024 ID.4 and appreciate your continued support over the years. We hope to provide the same great service if you choose to visit our service department in the future!

March 10, 2025

Dealership Rating
Employee Rating

Excellent customer service the service associate was knowledgeable and fair minded looking out for our best interest when selecting service options. More

by davidjcford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Robertson, Nick Dryden, Mike Garas, Danielle Crowley, Connor Decker, Frank Salkovitz

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Mar 12, 2025

Nucar Volkswagen of Norwood responded

Thank you for your kind words! We're glad to hear our service associate provided excellent customer service and looked out for your best interest. We appreciate your trust and hope to see you again!

March 03, 2025

Dealership Rating
Employee Rating

Service was great and fast on a weekend thank you frint desk have a great day More

by bpoitevien
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Bernardin, Danielle Crowley, Connor Decker, Frank Salkovitz

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Mar 04, 2025

Nucar Volkswagen of Norwood responded

Thank you for your feedback! We're glad to hear you had a great and fast service experience. If there's anything we can do to make your next visit a 5-star experience, please let us know. We appreciate your business and hope to see you again!

January 17, 2025

Dealership Rating
Employee Rating

Not the best car buying experience here. We ran into numerous problems and it took forever to actually get the car even after we had paid for it. More

by vamaguire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jay Bernardin, Steven Robertson, Mike Garas, Frank Salkovitz

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Jan 21, 2025

Nucar Volkswagen of Norwood responded

We're sorry to hear that your experience with us did not meet your expectations. We understand how frustrating delays can be, and we sincerely apologize for any inconvenience caused. Please give us a call at 833-854-8541 so we can better understand your concerns and work towards a resolution. Your feedback is important to us, and we appreciate the opportunity to make things right.

August 29, 2024

Dealership Rating
Employee Rating

I was quoted a price for extending my warranty but the computer was down and when I went back they quoted me a price 400.00$ more More

by RIADAUDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steven Robertson, Nick Dryden, Mike Garas, Danielle Crowley, Connor Decker , Eddie Campana, Ken Connor

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Aug 30, 2024

Nucar Volkswagen of Norwood responded

Thank you for bringing this to our attention. We’re sorry to hear about the discrepancy in the warranty extension quote. Please give us a call at 781-725-8700 so we can address this issue directly and work to resolve it. Your satisfaction is important to us, and we want to make things right.

August 23, 2024

Dealership Rating
Employee Rating

Nucar has a courteous staff that does great work. All the work that has been done is completed with care and quality. More

by MCMANUS513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danielle Crowley

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Aug 26, 2024

Nucar Volkswagen of Norwood responded

Thank you for your kind words! We’re pleased to hear that our staff provided courteous service and that you’re satisfied with the quality of the work. We appreciate your feedback and look forward to serving you again!

April 04, 2024

Dealership Rating
Employee Rating

The sales process was easy and painless. However, my Electrify America account was compromised and I can’t access the charging network. Very frustrating More

by mkeigwin1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jay Bernardin, Steven Robertson , Valentin

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Apr 05, 2024

Nucar Volkswagen of Norwood responded

We're truly sorry to hear about your experience with your Electrify America account. Your frustration is completely understandable, and we apologize for any inconvenience caused. We take the security of our systems seriously and will investigate this matter further to ensure it doesn't happen again. Please reach out to our customer support team at (781) 725-8700 so we can assist you in resolving this issue promptly. Thank you for bringing this to our attention.

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