Frank Mugford
Frank Mugford at Nucar Volkswagen of Norwood

Frank Mugford

Parts Manager

Nucar Volkswagen of Norwood

1280 Providence Hwy
Norwood, MA 02062

Contact Me
4.3
11 Reviews

Dealership Experience

2 yrs, 2 mos

Industry Experience

16 yrs, 9 mos

Languages Spoken

English English

4.3

11 Reviews

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11 Reviews of Frank Mugford

August 11, 2025

Dealership Rating
Employee Rating

Christopher was outstanding! Kept me apprised of the service stages my Jetta was in and even reminded me my sticker expired end of the month. As a result saved time having it d More

by davidjcford
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Aug 12, 2025

Nucar Volkswagen of Norwood responded

We’re so glad Christopher took such great care of you and your Jetta! Thank you for the recommendation—we’ll be sure to share your kind words with him.

August 08, 2025

Dealership Rating
Employee Rating

They were absolutely fabulous. They know me by name, very professional and on time. I was really impressed. More

by janmcn10
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Connor Decker

Aug 11, 2025

Nucar Volkswagen of Norwood responded

Thank you so much for the wonderful review!

July 03, 2025

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Employee Rating

Usually prompt service, very professional, up front about pricing, but the service department needs to have better communication skills within themselves. No one wants to wait three hours for the return of t More

by CFANDEL.1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jul 08, 2025

Nucar Volkswagen of Norwood responded

Thank you so much for the feedback!

June 20, 2025

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Great customer service. When i was having problems withbmy ourchase tbey made sure to make it right More

by PEPINFAMILY228
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jay Bernardin, Steven Robertson, James Christoforo, Mike Garas, Frank Salkovitz , Danielle Crowley, Connor Decker, Nick Dryden

Jun 23, 2025

Nucar Volkswagen of Norwood responded

Thank you for your review! We're glad we could make things right and appreciate your kind words about our customer service!

April 15, 2025

Dealership Rating
Employee Rating

I have not utilized the service department since it became under Nucar. I have used this dealership in it's earlier incarnations to service my prior VW's with good results. I have rated the people whom More

by DONHALESHOUSE
Recommend Dealer
Yes
Apr 16, 2025

Nucar Volkswagen of Norwood responded

Thank you for your review! We're glad to hear you had a great experience purchasing your 2024 ID.4 and appreciate your continued support over the years. We hope to provide the same great service if you choose to visit our service department in the future!

March 10, 2025

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Employee Rating

Excellent customer service the service associate was knowledgeable and fair minded looking out for our best interest when selecting service options. More

by davidjcford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Robertson, Mike Garas, Frank Salkovitz , Danielle Crowley, Connor Decker, Nick Dryden

Mar 12, 2025

Nucar Volkswagen of Norwood responded

Thank you for your kind words! We're glad to hear our service associate provided excellent customer service and looked out for your best interest. We appreciate your trust and hope to see you again!

March 03, 2025

Dealership Rating
Employee Rating

Service was great and fast on a weekend thank you frint desk have a great day More

by bpoitevien
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Bernardin, Frank Salkovitz , Danielle Crowley, Connor Decker

Mar 04, 2025

Nucar Volkswagen of Norwood responded

Thank you for your feedback! We're glad to hear you had a great and fast service experience. If there's anything we can do to make your next visit a 5-star experience, please let us know. We appreciate your business and hope to see you again!

January 17, 2025

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Employee Rating

Not the best car buying experience here. We ran into numerous problems and it took forever to actually get the car even after we had paid for it. More

by vamaguire
Service Price Transparency
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Recommend Dealer
No
Jan 21, 2025

Nucar Volkswagen of Norwood responded

We're sorry to hear that your experience with us did not meet your expectations. We understand how frustrating delays can be, and we sincerely apologize for any inconvenience caused. Please give us a call at 833-854-8541 so we can better understand your concerns and work towards a resolution. Your feedback is important to us, and we appreciate the opportunity to make things right.

August 29, 2024

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Employee Rating

I was quoted a price for extending my warranty but the computer was down and when I went back they quoted me a price 400.00$ more More

by RIADAUDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Steven Robertson, Mike Garas , Eddie Campana, Ken Connor, Danielle Crowley, Connor Decker, Nick Dryden

Aug 30, 2024

Nucar Volkswagen of Norwood responded

Thank you for bringing this to our attention. We’re sorry to hear about the discrepancy in the warranty extension quote. Please give us a call at 781-725-8700 so we can address this issue directly and work to resolve it. Your satisfaction is important to us, and we want to make things right.

August 23, 2024

Dealership Rating
Employee Rating

Nucar has a courteous staff that does great work. All the work that has been done is completed with care and quality. More

by MCMANUS513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danielle Crowley

Aug 26, 2024

Nucar Volkswagen of Norwood responded

Thank you for your kind words! We’re pleased to hear that our staff provided courteous service and that you’re satisfied with the quality of the work. We appreciate your feedback and look forward to serving you again!

1

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