Frank Lacey | Page 12

Very good experience The people I dealt with were very nice easy people. There was no sales pressure. Great combination of professionalism and personality. Enjoyable exper The people I dealt with were very nice easy people. There was no sales pressure. Great combination of professionalism and personality. Enjoyable experience. Two thumbs up! More

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2017 Ford Fusion Sport AWD Robert Vido and Frank Lacey did an excellent job as always. I love my new Ford Fusion Sport. They had it all ready to go for me. Thank you, James Bado Robert Vido and Frank Lacey did an excellent job as always. I love my new Ford Fusion Sport. They had it all ready to go for me. Thank you, James Badolato More

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Robert Vito and his associates bent over backwards to make m Was a very pleasant car buying experience, Robert Vito and his associates did an awesome job. I would recommend this dealership to anyone they were ve Was a very pleasant car buying experience, Robert Vito and his associates did an awesome job. I would recommend this dealership to anyone they were very responsive to my needs. More

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Was looking for a used vehicle Could not have asked for a better group to work with. They got me out of there with the car I wanted and it's perfect! Could not have asked for a better group to work with. They got me out of there with the car I wanted and it's perfect! More

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New to Wesley Chapel, and now loyal customer We had a terrific experience with Parks Ford of Wesley Chapel. We are new to the community, and through this experience, they have gained a loyal cus We had a terrific experience with Parks Ford of Wesley Chapel. We are new to the community, and through this experience, they have gained a loyal customer going forward. Our salesman, Luis Gonzalez showed tremendous patience with an upbeat and friendly attitude as we sorted through the options and needs during several visits to Parks Ford before we made our purchase. Management, Frank Lacey in particular, was extremely friendly and helpful, and we truly went away feeling that he did all that he could to help us complete a purchase that we were happy with. I would like to thank both of them for the experience, and we will be back. Sincely, Joshua and Caitlin Harris More

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Total satisfaction. Luis Gonzales was very knowledgeable & courteous. This was the best car buying experience ever for me. Frank the sales manager was excellent and I n Luis Gonzales was very knowledgeable & courteous. This was the best car buying experience ever for me. Frank the sales manager was excellent and I never felt pressured. I would highly recommend Parks Ford of Wesley Chapel to all my friends and family. More

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The Perfect Automobile Dealership We've been dealing with Parks Ford for several years now, and have always experienced a feeling of satisfaction with our purchases. The knowledge, cou We've been dealing with Parks Ford for several years now, and have always experienced a feeling of satisfaction with our purchases. The knowledge, courtesy, and desire to help, shown by the staff, is truly exceptional. We used to dread the car buying process, but that is no longer the case. This dealership really seems to value our business. Thanks to employees like Frank Lacey, Robert Vido, Will Smith, and Paul Stokes, we've found a new home for our automotive needs. Thank you to the Owners of Parks Ford for building what can truly be called a "Family" Dealership. More

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Great experience! I had an excellent experience at Parks Ford of Wesley Chapel today. They were very nice and not your typical sales team. I feel like I got a great dea I had an excellent experience at Parks Ford of Wesley Chapel today. They were very nice and not your typical sales team. I feel like I got a great deal and was treated with extreme respect throughout the process. More

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Great customer service, friendly and helpful staff After an unpleasant experience the evening before at another dealership (who we had been faithful customers of for almost 15 years) we went to Parks F After an unpleasant experience the evening before at another dealership (who we had been faithful customers of for almost 15 years) we went to Parks Ford of Wesley Chapel at the recommendation of my father. He was pleased with his F150 purchase last month and said to give them a try. We were immediately greeted by a smiling Sarita Rangar. We explained our experience the previous evening to her. She was very professional in never saying anything negative about her competitor when we discussed what had happened to us. She was very helpful in our search for our new vehicle. Sarita spent time with us to determine exactly what we were looking for in a vehicle. After consulting with her manager, Frank Lacey, they were able to find a Ford Explorer in their inventory that met all of our needs and wishes. Sarita was very knowledgeable in the SUV's features and went out of her way to be sure every question was answered. Carlos Gonzalez did the paperwork quickly yet thoroughly so that we were on our way home with our new Explorer in just a couple of hours instead off all day as has happened to us in the past. We couldn't have asked for a better experience purchasing a new SUV than we had at Parks Ford of Wesley Chapel. We would highly recommend that anyone considering a Ford product give Sarita, Frank and Carlos a chance to show them how enjoyable buying a vehicle can be. They were informative, helpful and courteous without ever being pushy. True professionals who are a pleasure to deal with. More

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Sell, Sell, Sell! With a dream car in mind I walked into Parks and easily derailed by the enormous stock they have on hand. Working with Robert Stephens originally, he With a dream car in mind I walked into Parks and easily derailed by the enormous stock they have on hand. Working with Robert Stephens originally, he worked with me diligently to provide as many choices available to my desires but failed to land the deal due to a set of rims. Enters Frank Lacey - Mr. Lacey knew "exactly what I wanted" and appeared to find any type of description we offered tiresome. After several attempts by us to provide the exact VIN number of the vehicle we were pursuing or by showing him pictures of the vehicle, Mr. Lacey had a vehicle transferred in from another dealership only to find the vehicle was not same vehicle I desired. My husband waited at that dealership for 9 hours only to be showed a vehicle that was incorrect. With no apology for the error from Mr. Lacey (only an apology offered by Robert Stephens, which this was not Robert's mistake to apologize for) and no desire adjust the price of a demo car I left empty handed. The staff just seems too eager to push the customer out the door with something - anything - and not caring whether it is a vehicle they preferred. They appear to be trying to one of the big Ford dealerships here in Florida like Brandon Ford and Elder Ford. They have a lot to learn before they can claim that crown. More

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