Frank Hidalgo-Gato

Overall, I am very unsatisfied with the level of professionalism I encountered on 10/31/2025 starting by my sales rep Luis, to Frank the Sales Manager in which I spoke to and we agreed and texted o professionalism I encountered on 10/31/2025 starting by my sales rep Luis, to Frank the Sales Manager in which I spoke to and we agreed and texted on a price including the security deposit, to then speaking to the GM Andre who only expressed how "great of a deal" I received as opposed to all the hours and time and energy spent negotiating on a car at the last minute with Moes in Finance which I had already reserved and was to only sign documents and collect the keys. More

by JP Martinez Verified Customer Verified Customer

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Frankly even though the junior sales rep was really nice and tried to help, they didn't honor the offer we agreed upon. We agreed on a monthly payment, both Kasy and Daniel agreed but the finance manage and tried to help, they didn't honor the offer we agreed upon. We agreed on a monthly payment, both Kasy and Daniel agreed but the finance manager Frank in the middle of me signing the papers after they ran my credit and processed my tag and title, that guy didn't honor the price and raised it by another $35 a month, when I did not agree he became aggressive, screamed, lied and told me to get out of HIS dealership. WORST EXPERIENCE I EVER HAD IN MY LIFE!! You are welcome to call me about it if needed. More

by NIRNET Verified Customer Verified Customer

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I was very happy with the service on my visit to this Lexus Dealer in Pembroke Pines Lexus Dealer in Pembroke Pines More

by mraines07 Verified Customer Verified Customer

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Exceptional professional as well as a wonderful person. Made my life extremely easy and fast It’s great to have a dealer like this one. He’s a keeper Made my life extremely easy and fast It’s great to have a dealer like this one. He’s a keeper More

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excellent services , the manager FRANK AND SALES PERSON LUES DONE EXCELLENT JOB. I WILL COME BACK AGAIN AND AGAIN THANK YOU LUES DONE EXCELLENT JOB. I WILL COME BACK AGAIN AND AGAIN THANK YOU More

by ANAGIB Verified Customer Verified Customer

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One word Osiris Barcelo a service manager is a pure human who understands customer needs and she went above and beyond for me . I owned LS 500 and I really needed a loaner when I drop my car . She make it ha who understands customer needs and she went above and beyond for me . I owned LS 500 and I really needed a loaner when I drop my car . She make it happen when there was none available . I am very thankful to her . Mohammed Muheet More

by Muheet Verified Customer Verified Customer

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I must say that the after-sales response sucks, I text, call and email my sales rep to date no response. The pre-sales support and follow-up were great I thought that I was in good hands but that changed a call and email my sales rep to date no response. The pre-sales support and follow-up were great I thought that I was in good hands but that changed after the sale was done. I don't think Lexus of Pembroke Pines will be getting any of my future business. More

by ryan.deonandan Verified Customer Verified Customer

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Awful experiences and they wasted my time and just want money and I never received my money back! money and I never received my money back! More

by Dominus Verified Customer Verified Customer

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Beware of this dealership's scam tactics. They leave you hanging for hours and hours, get you tired, and advertise the best prices; however,… all deceiving not to deliver what they promised. They leave you hanging for hours and hours, get you tired, and advertise the best prices; however,… all deceiving not to deliver what they promised. We could go to any dealership, but A good friend referred us to one of the sales associates, claiming they were the best from Lexus. I went through the trouble of making an appointment and driving there. I have lost an entire day of work. Surprise!!! Upon arrival, the dealership was packed, the associate I referred to was busy, and another person saw me. The guy was excellent, and everything, by the numbers, was only decided by the manager on duty at the time. After the test drive, we agreed to go over the numbers. After hours and hours of negotiation, we decided to purchase the vehicle. Once again, they left us hanging there. I was tired and stressed. Things started getting bad when we finally got set with the finance, and the price was different. The finance guy called the manager, and they could lower the payment; however, the agreed-upon amount was higher. So, we end up closing the deal. It was already 7 hours later, and we were tired. Driving back home, I discovered the vehicle had no navigation or features, only an extra paid subscription. I got furious. I was already paying more than agreed and had to pay extras for features they told me were all included. When I contacted them, the manager called me when I pointed out that my vehicle did not have the extras, and no one mentioned the subscription charges. He was like, you purchased, right? Why did you not ask? They were supposed to check the vehicle with you. I decided to go back in person, and the same guy, the sales manager Frank, went to talk to us. I have never had such a terrible and unpleasant experience with a sales manager as with him. He was rude, aggressive, unhelpful, and did not want to see or talk to us. Of course, we had already closed the deal, right? I asked him how I could cancel the deal or work something out; he said no, that I had to pay a 10% restock fee. I've asked, where is it disclosed that I have to pay that? He looked at me and said, it's my store policy, not Lexus's; I don't have to declare or tell anything; you should've asked. I advised them of the problem within 3 hours of the purchase. This Frank guy, the sales manager, the same one that was all nice on the day before, treated me like no one ever treated me. He discriminated against me for being a woman and a Latina without perfect English. He left us there, completely ignored, and walked away. As a result, I had an anxiety and panic attack. I can't even go near this vehicle and have decided never to talk to Frank again. I am waiting for the store manager to contact me, and I will need legal advice from a License attorney. I would give them 0 stars. No manager should ever ignore or treat any customer like this. This is not a place that I will ever do business again or recommend anyone. It's all about money and not the customers. More

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Sammy made everything easy and guided me thru my purchase with professionalism and knowledge and courtesy with professionalism and knowledge and courtesy More

by FNNVIDAL Verified Customer Verified Customer

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