Frank Gargano

STAY AWAY AT ALL COSTS I took my 23 Pathfinder (under 36k miles) for routine maintenance and rough idling concerns on 3/31. I was told nothing is wrong with the car and that recommended services were no 36k miles) for routine maintenance and rough idling concerns on 3/31. I was told nothing is wrong with the car and that recommended services were not necessary until next oil change. 4/19 car breaks down and running on reduced power 3 hours into our roadtrip. Executive Nissan claims rodents damaged MAF and that it needed to be replaced. Their statement was false and would have caused warranty to not cover part replacement. The text I received from the advisor showed the following “Hey just confirming and following up with the conversation with Tyler that you will like me to continue with the repairs of engine air filter ($83.43) and Mass air flow sensor replacement ($583.59)” I then had a conversation with the manager Frank. I did not once disrespect him the way he did to me. This man yelled at me because I asked him a valid question as to why my issue was not addressed on my initial visit. He kept cutting me off mid sentence because he didn’t want to listen to what I had to say. Multiple times I asked him to pull the calls and he said to me he doesn’t need to because he had the paperwork in front of him. I couldn’t take his disrespectful tone and condescending statements anymore. I told him to proceed with the repairs because I wanted my car back as soon as possible. He then asks me about the price I was given and I told him I did get the price via text. He asked me what it was and my response was don’t you have everything in front of you look at what was sent to me. He needs to be trained on how to effectively listen and how to speak to people. In the morning I got another text that the repairs would now be $936.11. This is the first time a dealer is charging me a diagnostic along with a repair. At this point I could no longer deal with them. I told them I didn’t not want them servicing my vehicle. I had my car towed to another Nissan dealer. Where I paid $368 and my issue was completely resolved. The MAF sensor did not need to be replaced. The same mechanic who did my maintenance (most experienced according to executive Nissan) incorrectly put in the engine cabin filter causing soot and debris to get into the engine which caused the MAF to do exactly what it is supposed to do. The other dealer confirmed what I already knew that there was in fact no damage caused by rodents nor a nest. Executive Nissan provided false statements and I have all the proof to show. They were covering up for a botched maintenance job they performed 3 weeks ago. It is sad that a dealership can be so unethical and put peoples lives at risks because of careless mistakes. Don’t trust them with your vehicle if you value your life or the life of your loved ones traveling with you. More

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I’ve had a very frustrating experience with the service department at Executive Jeep. I brought my vehicle in twice for the same issue, and both times it was never properly diagnosed. Despite this, I was s department at Executive Jeep. I brought my vehicle in twice for the same issue, and both times it was never properly diagnosed. Despite this, I was still charged for repairs that I never authorized. To make matters worse, these repairs did absolutely nothing to fix the original problem. Even more concerning, they attempted to charge me for a repair that was supposed to be covered under warranty — which is not only unethical but also illegal. When I questioned the charges, I received vague responses and no real explanation. I ultimately had to file an official complaint with the Department of Motor Vehicles just to get a refund for the unauthorized charges. I was told by the DMV agent he would be investigating my complaint and fining Executive Jeep for their unethical practices. This entire experience was a complete waste of time and money. There was a total lack of transparency, accountability, and basic customer service. Based on my experience, I strongly recommend avoiding the Executive Jeep service department. More

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Thank you for servicing my 2023 Jeep Compass! And great service! Looking forward to a great relationship! And great service! Looking forward to a great relationship! More

by DawnB Verified Customer Verified Customer

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Great service and sales personnel. I have 20 car experience and have great experience with Executive I have 20 car experience and have great experience with Executive More

by Joglvn Verified Customer Verified Customer

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This is the best dealership in the state. I will only get cars from here from now on. Service is exemplary!!! I will only get cars from here from now on. Service is exemplary!!! More

by dblackmon958 Verified Customer Verified Customer

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Did not call me to confirm price of work needed to be done. Then charged me predatory prices. Called to speak to manager was told they would call me back. No one reached out until the negative review I l done. Then charged me predatory prices. Called to speak to manager was told they would call me back. No one reached out until the negative review I left about a week later. Done with Jeep and Dodge at this point. More

by alex Verified Customer Verified Customer

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Very friendly staff and extremely clean service area. Also the service waiting area is comfortable with coffee and water. Also the service waiting area is comfortable with coffee and water. More

by Dad13Ram Verified Customer Verified Customer

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Always very friendly. They keep me informed of the progress, and they do quality work. They keep me informed of the progress, and they do quality work. More

by ODEORANGE0 Verified Customer Verified Customer

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Matt Mooney was wonderful. This was our 3rd lease and will lease again in 3 years This was our 3rd lease and will lease again in 3 years More

by judydeangelo123 Verified Customer Verified Customer

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Bought a new Rogue. ..just off the truck. Our salesman was amazing, and continually talked about the dealership and how it was totally customer centered. ..just off the truck. Our salesman was amazing, and continually talked about the dealership and how it was totally customer centered. More

by CRGREDGLYNN Verified Customer Verified Customer

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