Francine Stewart
Francine Stewart at Casey BMW
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Francine Stewart

Service Advisor

Casey BMW

12861 Jefferson Avenue
Newport News, VA 23608

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4.6
19 Reviews
4.6

19 Reviews

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19 Reviews of Francine Stewart

April 09, 2024

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Employee Rating

Great dealer and sales department would highly recommend to anyone looking for a new vehicle ….great job More

by ben.deshotel7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dennis Grant, Alexander Kennedy

Apr 15, 2024

Casey BMW responded

It's fantastic to hear that you had a great experience with Casey BMW's sales department and dealership overall! Recommending a dealership is a strong endorsement and speaks volumes about the quality of service and customer satisfaction you experienced. Purchasing a new vehicle is a significant decision, and having a positive experience with the dealer can make the process much more enjoyable and satisfying. Thank you for taking the time to share your positive feedback. If you have any further questions or need assistance in the future, don't hesitate to reach out.

April 08, 2024

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Never had a bad experience! ! Mike B and Francine are spectacular! Well done team! Thanks Casey. More

by gsell.david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Bullus

Apr 15, 2024

Casey BMW responded

It's wonderful to hear that you've consistently had positive experiences with Casey BMW and that Mike B and Francine have played a significant role in making those experiences spectacular! Having reliable and exceptional service advisors like Mike B and Francine can truly make all the difference in ensuring that your automotive needs are met with professionalism and care. Your recognition of the entire team's efforts and the dealership's commitment to providing excellent service is greatly appreciated. It's clear that Casey BMW values customer satisfaction and strives to deliver exceptional experiences to each and every customer. Thank you for taking the time to share your positive feedback. If you ever have any further questions or need assistance in the future, please don't hesitate to reach out.

March 29, 2024

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Employee Rating

I had a great experience visiting this dealership and all the reps were very attentive to my needs. More

by marshall_toxey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alexander Kennedy , Bill Gooden

Apr 01, 2024

Casey BMW responded

It's wonderful to hear that you had a great experience at the dealership and that all the representatives were attentive to your needs. Attentive customer service can make all the difference in ensuring a positive car-buying experience. Thank you for sharing your feedback, and I'm glad to hear that you had such a positive visit.

February 03, 2024

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Great experience. Everyone was wonderful. Ms. Tisdom was especially helpful. The finance team saved me a lot of money. I highly recommend Casey BMW. More

by timfarrell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Tankersley , Robin Gilmore, Alex Morales, Danisha Tisdom

Feb 05, 2024

Casey BMW responded

I'm pleased to hear you had a great experience at Casey BMW, and Ms. Tisdom and the finance team were particularly helpful. Recommendations like yours can be valuable for others looking for a positive car-buying experience. If there's anything specific you'd like to share or discuss, feel free to let me know!

December 31, 2023

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Danisha Tisdom assisted us with our first purchase at Casey BMW and provided excellent service. So, it was a no brainer to go to her again when we decided to trade in our vehicle for a newer model. She d More

by takbir357
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dennis Grant, Matthew Tankersley , Danisha Tisdom

Jan 04, 2024

Casey BMW responded

Thank you for the 5 star review and thank you for choosing us

August 12, 2023

Dealership Rating
Employee Rating

Francine was great and very helpful with the needs of my vehicle.I would recommend working with her and her team. However, there was a delayed that kept my vehicle in the shop for a week due to the parts. I More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 02, 2023

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Great service. Appointment was available when I needed it. Service advisor—Alton Phillips—was excellent and highly knowledgeable. More

by Spunky330
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Chris Culp , Mike Bullus, AJ Phillips, Alton Phillips

July 31, 2023

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Please do yourself a favor and do not have your car serviced at an Casey Automotive Group dealership. I had an issue with the well-documented problem of the shark-fin antenna leaking and damaging the T More

by stevev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

January 16, 2023

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Employee Rating

Calm, comfortable with outstanding service. Friendly attentive staff providing prompt service. Good atmosphere all around. More

by GH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2023

GH responded

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Jan 16, 2023

GH responded

Thank you for the good experience while servicing my car. Francine Stewart was friendly, on top of absolutely everything from start to finish! She kept me updated on the progress and was very accommodating on a week where the dealer was swamped. Definitely grace under pressure! Francine has gone above beyond every single time. Also a shout out to Richard, one of the technicians, he called me to have a better understanding of the issue to address. Very helpful and honest. Thank you all!!

December 25, 2022

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Employee Rating

I've had my BMWs serviced by Casey for over 16 years. I've always been happy with the service advisors, sales personnel, and services provided at Casey BMW. More

by gailevans04@aol.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hargraves , AJ Phillips

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