Franchesca Osorio
Franchesca Osorio at Palm Chevrolet
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Franchesca Osorio

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

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4.5
59 Reviews

Languages Spoken

Spanish Spanish

4.5

59 Reviews

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59 Reviews of Franchesca Osorio

September 20, 2024

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Employee Rating

Another GREAT experience with Palm Chevrolet! Scott and the service crew take care of all my concerns in a timely manner! Plenty of snacks and drinks available in the waiting room! More

by ANNA BANANA
Workmanship
Service Time
Recommend Dealer
Yes

September 19, 2024

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Great salesman great service. I love my Chevrolet Silverado only have one problem. I can’t drive it enough More

by dandy88996677
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 20, 2024

Palm Chevrolet responded

Thank you for your wonderful feedback! We're thrilled to hear that you love your Chevrolet Silverado and that you had a great experience with our sales team at Palm Chevrolet. We appreciate your support and hope you'll find plenty of opportunities to enjoy driving your Silverado. Please come see us again soon! Best, The Palm Chevrolet Team

September 17, 2024

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Thank you for your attention, thank you for your services. Just one thing, I don't know if it will always be like this, but, despite having had an appointment for two months before, that day I was w More

by ednacadena37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2024

Palm Chevrolet responded

Thank you for your feedback. We appreciate your kind words about our services at Palm Chevrolet and are glad to hear you enjoyed the hot teas during your visit. I understand your concerns about the wait time for your oil change and tire rotation, and we value your time as a customer. Your comments will help us improve our service efficiency. If you have any further concerns or suggestions, please feel free to reach out to us. We look forward to serving you better next time! Sincerely, Wayne Bogle Parts and Service Director

September 02, 2024

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Muy bueno el trato y un servicio de calidad gracias se los recomiendo muchas bendiciones More

by javieral6869
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Recommend Dealer
Yes

Other Employees Tagged: Angel Beauchamp

Sep 04, 2024

Palm Chevrolet responded

¡Gracias! Agradecemos sinceramente sus amables palabras sobre el servicio en Palm Chevrolet. Nos alegra saber que estuvo satisfecho con su experiencia. Esperamos verlo nuevamente y, como siempre, agradecemos que recomiende nuestro negocio. ¡Muchas bendiciones para usted también! Sincerely, Wayne Bogle Parts and Service Director

September 01, 2024

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Our sales person was very helpful, we were also in for service and pleased with their work More

by bjw1218
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Neil Stefani, Molly Negron

Sep 04, 2024

Palm Chevrolet responded

Thank you for your wonderful review! We're thrilled to hear that you found our salesperson helpful and that you had a positive experience with our service team as well. At Palm Chevrolet, we strive to provide top-notch service for all our customers. We look forward to seeing you again! Best, The Palm Chevrolet Team

August 31, 2024

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I was there for a simple oil change with an 8 o’clock appointment at 10:30 i went to the service advisor to ask how much longer as i needed to leave at 11 . I think they forgot about me because i shortly More

by wrmcc153
Service Price Transparency
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Recommend Dealer
No
Sep 03, 2024

Palm Chevrolet responded

Thank you, Ward, for sharing your experience with us. I understand how frustrating it can be to wait longer than expected, especially when you have other commitments. We appreciate your feedback and are glad to hear that your oil change was comped. Please feel free to reach out to me directly if you would like to discuss your experience further or if there’s anything I can do to improve our service at Palm Chevrolet. We value your time and hope to serve you better in the future. Sincerely, Wayne Bogle Parts and Service Director

August 20, 2024

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You guys are always very efficient at resolving any issues and getting our dealerships vehicles in and out of service More

by Michaelpeppler
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2024

Palm Chevrolet responded

Thank you for your wonderful review! I appreciate your kind words about Palm Chevrolet's efficiency in handling service issues. It's great to know that we are able to meet your expectations. I look forward to continuing to serve you and your dealership's needs in the future! Sincerely, Wayne Bogle Parts and Service Director

August 19, 2024

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Great place to have my car serviced! Friendly and easy to work with each time I come in for repairs! More

by DCALCATE5911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Kelly

Aug 21, 2024

Palm Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you find Palm Chevrolet to be a great place for service and that our team has provided you with friendly and efficient assistance. I look forward to seeing you again for your next service visit! Sincerely, Wayne Bogle Parts and Service Director

August 19, 2024

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Excellent and prompt service from your service advisor ! ! Truly appreciate all her help, very kind and professional. More

by EILYCONCEP30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2024

Palm Chevrolet responded

Thank you for your wonderful review! I'm thrilled to hear that you received excellent and prompt service from our service advisor at Palm Chevrolet. I truly appreciate your kind words about her professionalism and helpfulness. I look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

August 18, 2024

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From contact to service a great experience. My 2024 Traverse malfunction light came on.at 30 miles and service department was able to get my Traverse in the next business day. Always kind and f More

by hawiianfun03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 20, 2024

Palm Chevrolet responded

Thank you for your feedback! I appreciate you sharing your experience with us regarding your 2024 Traverse. It's great to hear that our service department was able to assist you promptly and that you found our team kind and friendly. If you have any further questions or need assistance, feel free to reach out to me at Palm Chevrolet. I look forward to seeing you again soon! Sincerely, Wayne Bogle Parts and Service Director

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