Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Franchesca Osorio
Refer Me
78 Reviews
Languages Spoken
Spanish
78 Reviews
Write a Review
78 Reviews of Franchesca Osorio
December 30, 2024
Felt like I was dealing with a shade tree Mechanic and some nasty old shop, this place is a major rip off tried to charge me $451 for rags and tax on extended warranty that I already paid tax on, and lied some nasty old shop, this place is a major rip off tried to charge me $451 for rags and tax on extended warranty that I already paid tax on, and lied to me several times, and put old oil back in my truck and never changed the oil filter, I will never buy a vehicle from that place ever in my lifetime More
by Disappointed
Verified Customer
December 29, 2024
Poor follow up, poor communication. I dropped my car off for diagnostic work on a Tuesday, was told i couldnt have a loaner vehicle. Was not able to pick up ubtil the following monday. I dropped my car off for diagnostic work on a Tuesday, was told i couldnt have a loaner vehicle. Was not able to pick up ubtil the following monday. Called everyday trying to get a status update. Continued to "wait for a call back". More
by MeganB
December 08, 2024
We had a 1:20 PM appointment for an Oil and Filter Change and Tire Rotation (first service on this vehicle). We were all checked in by 1:10 PM. Our vehicle did not even enter the service bay until 2:25 PM. M and Tire Rotation (first service on this vehicle). We were all checked in by 1:10 PM. Our vehicle did not even enter the service bay until 2:25 PM. Meanwhile we saw at least 3 other vehicles that arrived later taken before ours. Our vehicle did not leave the service bay until 3:40 PM. We did not check out until 3:45 PM. Two hours and 25 minutes for a simple Oil, Filter and Tire Rotation is INCREDIBLY BAD SERVICE! We will definitely NOT BE RETURNING to Palm for any future Oil changes. More
by ferrarom
December 05, 2024
Your service department employees are great to work with. I do miss Michael Amey, but John Degroot is great as well. The communication with you company's new phone service and how calls are handle are te I do miss Michael Amey, but John Degroot is great as well. The communication with you company's new phone service and how calls are handle are terrible. It is not only very impersonal, time consuming, unreliable it is very difficult to get feedback and follow up for service scheduling, repair information. More
by cray6
Other Employees Tagged: Mike Amey
November 23, 2024
Poor communication from the service department. Still having issues with the vehicle. Haven’t had the car for a year yet! 3rd time bringing the car in for service and have been without the vehicle Still having issues with the vehicle. Haven’t had the car for a year yet! 3rd time bringing the car in for service and have been without the vehicle for a few days. I now have to bring it back again for someone to look at the problem I brought it in for before. Super unhappy with the service on this purchase. More
by Aigmom
November 13, 2024
Palm Chevrolet’s sales and service departments were outstanding! The sales team made buying a car easy and pressure-free, helping me find exactly what I needed. The service department is always friendl outstanding! The sales team made buying a car easy and pressure-free, helping me find exactly what I needed. The service department is always friendly, efficient, and treats my car with care every visit. Highly recommend for anyone looking for a dealership that truly values its customers! More
by thaliatarazona
Other Employees Tagged: Jason Sanabria, IL Park, Molly Negron
