Franchesca Osorio
Franchesca Osorio at Palm Chevrolet
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Franchesca Osorio

Service Advisor

Palm Chevrolet

2300 SW College Rd
Ocala, FL 34471

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4.4
83 Reviews

Languages Spoken

Spanish Spanish

4.4

83 Reviews

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84 Reviews of Franchesca Osorio

February 08, 2025

Dealership Rating
Employee Rating

I had a good experience with changing my appointment with Ffanchesca'd help and did my service promptly. The onky detail I didn't understand is why they placed 39 tire pressure when it recommends 35..other t More

by granata225
Service Price Transparency
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Recommend Dealer
Yes

January 25, 2025

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Great customer service the team. Let me know when my car truck were finished and the issues with it and recommendations. More

by ds9093
Recommend Dealer
Yes
Jan 27, 2025

Palm Chevrolet responded

Thank you for your feedback! We're glad to hear that you had a positive experience with our team at Palm Chevrolet. It’s great to know that you were kept informed about your vehicle's progress and received recommendations. If you have any further questions or need assistance, feel free to reach out. We look forward to seeing you again! Sincerely, Wayne Bogle Parts and Service Director

January 19, 2025

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Very professional, friendly and knowledgeable service department. I was in and out quick and the customer service was excellent! More

by dturnt48
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Recommend Dealer
Yes
Jan 20, 2025

Palm Chevrolet responded

Thank you so much for your kind words! We at Palm Chevrolet are thrilled to hear that you had a positive experience with our service department. Our team strives to provide professional, friendly, and knowledgeable service to all our customers. We look forward to assisting you again in the future! Sincerely, Wayne Bogle Parts and Service Director

January 19, 2025

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The most untrustworthy, xxxxxxx driven program I have ever witnessed under a proven and powerful banner such as Chevrolet, my confidence in your program is no better. In fact it is worse than my opinion More

by Disappointed
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Recommend Dealer
No
Jan 23, 2025

Palm Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

January 13, 2025

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They were very professional and explained every thing. I was called later and explained what need to be replaced. More

by EARLLIVERING
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Recommend Dealer
Yes
Jan 14, 2025

Palm Chevrolet responded

Thank you for your kind words! We're thrilled to hear that you felt our team at Palm Chevrolet was professional and thorough throughout your experience. If you have any further questions or need assistance, please feel free to reach out. We look forward to seeing you again! Sincerely, Wayne Bogle Parts and Service Director

January 12, 2025

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Had to drop my veh off for a SRS light. My advisor Francheska got my veh in. The tech had to order a part for the repair. The car was fixed quickly and my advisor kept me informed of the pr More

by houghtelingr
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Recommend Dealer
Yes
Jan 13, 2025

Palm Chevrolet responded

Thank you for sharing your experience! We're thrilled to hear that Francheska and our service department provided you with great service while handling the SRS light repair. Keeping our customers informed and ensuring a quick turnaround is our priority at Palm Chevrolet. We appreciate your kind words and hope to see you again for any future needs! Sincerely, Wayne Bogle Parts and Service Director

January 03, 2025

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Horrible dealership will never buy a vehicle from them Worst Unprofessional Disrespectful Dishonest Disappointing Uncooperative More

by CRIVERA3695
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Recommend Dealer
No

Other Employees Tagged: Mike Amey, Scott Kelly

Jan 06, 2025

Palm Chevrolet responded

Thank you for sharing your feedback. I am disappointed to hear that your experience with Palm Chevrolet did not meet your expectations, and I appreciate you bringing these concerns to my attention. We take all feedback seriously as it helps us improve our services. If you're open to it, I would appreciate the opportunity to discuss your experience further. Please feel free to reach out to me directly. Sincerely, Wayne Bogle Parts and Service Director

December 30, 2024

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Felt like I was dealing with a shade tree Mechanic and some nasty old shop, this place is a major rip off tried to charge me $451 for rags and tax on extended warranty that I already paid tax on, and lied More

by Disappointed
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jan 02, 2025

Palm Chevrolet responded

Thank you for sharing your experience with us. I understand your concerns regarding the service provided for your truck at Palm Chevrolet. Your feedback is important, and I encourage you to reach out to me directly so I can address the issues you've faced. I strive to uphold high standards, and I appreciate the opportunity to resolve any discrepancies you may have encountered. Thank you again for your feedback. Sincerely, Wayne Bogle Parts and Service Director

December 29, 2024

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Poor follow up, poor communication. I dropped my car off for diagnostic work on a Tuesday, was told i couldnt have a loaner vehicle. Was not able to pick up ubtil the following monday. More

by MeganB
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Recommend Dealer
No
Dec 31, 2024

Palm Chevrolet responded

Megan, thank you for reaching out to us. Your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss the details of your time with us. Sincerely, Wayne Bogle Parts and Service Director

December 16, 2024

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They have not always been honest with me, beginning with the salesman. However Jon I trust at this point.. More

by RLEHRJR
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Recommend Dealer
Yes
Dec 18, 2024

Palm Chevrolet responded

Thank you for sharing your experience with us. We appreciate your feedback regarding your interactions with our team at Palm Chevrolet. It's great to hear that you have built trust with Jon. Please feel free to reach out if you have any concerns or need assistance in the future. Best, The Palm Chevrolet Team

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