Frances Von Poppe

Brian Houlihan was very professional and kept me informed throughout the process of my engine being replaced and he called me on numerous occasions with updates. Every time that I called Matthews KIA to spea throughout the process of my engine being replaced and he called me on numerous occasions with updates. Every time that I called Matthews KIA to speak to Brian, they were quick to forward my call to speak with him. At the time when I picked up my car after all repairs were completed, Francis was very thorough in explaining to me all the work that was done on my vehicle. When I picked up my car and before I pulled out of the lot, I noticed that my air conditioning was not working properly. I spoke to Austin about it and he had one of the technicians take a look at it right away. The air conditioning system had air in the line and it was taken care of immediately and my air conditioning was working properly. Thank you Matthews KIA and staff for everything you guys all did for me. You turned a very bad situation into a very pleasant experience. Thanks again for everything!!! More

by EJTORRES4 Verified Customer Verified Customer

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I wish I would've bought my car here. Bought a brand new car from Bergys and the day I bought it started having problems. Took it back they said there were no problems. The next day it Bought a brand new car from Bergys and the day I bought it started having problems. Took it back they said there were no problems. The next day it happened again so bought it to Matthews and they actually fixed the problems. I will always have my car serviced here More

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Frances was very informative as to my next appt. for oil change and tire rotation. My car has only 4600 miles on it. Richard has been my go to man for over 5 years. Really like and respect his opi for oil change and tire rotation. My car has only 4600 miles on it. Richard has been my go to man for over 5 years. Really like and respect his opinion. More

by genaj44 Verified Customer Verified Customer

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Starting to feel that they are just looking to sell parts and labor.was there back in march and they said I needed lower ball joints. Came back and now they are fine. Would of cost me $500. parts and labor.was there back in march and they said I needed lower ball joints. Came back and now they are fine. Would of cost me $500. More

by mdburkepa Verified Customer Verified Customer

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Fair pricing, no gimmicks so far. Pretty upfront about all of the costs so far. Pretty upfront about all of the costs so far. More

by Chippa Verified Customer Verified Customer

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Brian is awesome, you couldn't ask for a better service advisor! He will take care of you. advisor! He will take care of you. More

by tav164 Verified Customer Verified Customer

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