Floyd Pilley

My issue was not fixed. I have called twice and not received a response yet. Your call system does not forward calls to service. HORRIBLE EXPERIENCE. I would love to h I have called twice and not received a response yet. Your call system does not forward calls to service. HORRIBLE EXPERIENCE. I would love to have someone contact me about fixing this issue correctly. More

by Fred Verified Customer Verified Customer

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Dealership great call center terrible. Could not provide updates to my service and if the vehicle was ready. Could not provide updates to my service and if the vehicle was ready. More

by GONZ216 Verified Customer Verified Customer

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They were able to work me in without appointment. I appreciate their responsiveness and attention I appreciate their responsiveness and attention More

by hannajill Verified Customer Verified Customer

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We waited entirely too long! 3.5 hours for oil/filter change, rotate tires and state inspection for the first appointment in the morning! 3.5 hours for oil/filter change, rotate tires and state inspection for the first appointment in the morning! More

by vabeachboy Verified Customer Verified Customer

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Poor communication, took way longer than expected. I sent text messages to the number sent to me and never received a response. I sent text messages to the number sent to me and never received a response. More

by dminggia Verified Customer Verified Customer

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The service was phenomenal. I was well informed on what was going on with my vehicle. I was well informed on what was going on with my vehicle. More

by CHASSELL3 Verified Customer Verified Customer

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Rene did a great job helping find my car’s issue and get it covered through my warranty. However, the dealership’s phone system makes it nearly impossible to communicate with the team regarding the status o it covered through my warranty. However, the dealership’s phone system makes it nearly impossible to communicate with the team regarding the status of your vehicle. More

by Karherinebursch Verified Customer Verified Customer

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Customer Service has dwindled severely! I waited over 4 hrs for my scheduled car appointment just to be told it won’t get seen ! Let car and didn’t get a call back til 2weeks later and that I waited over 4 hrs for my scheduled car appointment just to be told it won’t get seen ! Let car and didn’t get a call back til 2weeks later and that’s included with me visiting twice just for a battery replacement! Service manager did take off diagnostics charge but that’s doesn’t account for the inconvenience this caused me and family ! Rene Polanco was very helpful and apologetic & he even walked me to my car I won’t be returning!! More

by MALONE_SHANTA Verified Customer Verified Customer

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Check the beginning of the form you sent I have already told you how I felt told you how I felt More

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My first visit to the dealership. I was impressed with the level of professionalism and attention to details. I will return. Thanks for a great experience. I was impressed with the level of professionalism and attention to details. I will return. Thanks for a great experience. More

by CDJ Verified Customer Verified Customer

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