Finnley Arends
Finnley Arends at Mercedes-Benz of Coral Gables
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Finnley Arends

Service Consultant

Mercedes-Benz of Coral Gables

300 Almeria Avenue
Coral Gables, FL 33134

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4.6
11 Reviews

Dealership Experience

2 yrs, 11 mos

4.6

11 Reviews

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11 Reviews of Finnley Arends

November 12, 2024

Dealership Rating
Employee Rating

Excellent customer service from everyone involved in the sale of this car. Peter WarWar, our salesperson, was patient, understanding of our needs and desires, professional and very knowledgeable. Frankie More

by Deborahaclifford
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Peter Warwar, George Ciorobea, Frankie Cao, Francisco Diez-Rivas , Fernando O sp? Concierge service

Nov 14, 2024

Mercedes-Benz of Coral Gables responded

Thank you so much for your wonderful review! We are thrilled that Peter and the team had the opportunity to provide you with great service. We thank you for choosing Mercedes-Benz of Coral Gables! Gabriel Camps General Sales Manager gabriel.camps@mbcoralgables.com (786)413.1346

October 11, 2024

Dealership Rating
Employee Rating

super nice customer service , nice people and fast service , clean dealer and valet super friendly. More

by ronaldys1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 12, 2024

Mercedes-Benz of Coral Gables responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mercedes-Benz of Coral Gables, we look forward to having you as a valued customer for many years to come! Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

October 09, 2024

Dealership Rating
Employee Rating

Great service and attention to detail. Very clear explanation of services rendered. Finley and the team was great. More

by Roderickiesc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2024

Mercedes-Benz of Coral Gables responded

We are very happy to hear Finnley provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Jose Ortega Service Director Jose.Ortega@mbcoralgables.com 786-413-1439

October 07, 2024

Dealership Rating
Employee Rating

Terrible customer service. . my G63 2023 sat at dealer for 3 weeks waiting on feedback from service manager on repairs required, after the 3rd week I was advised Mercedes author More

by Rhartz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Oct 10, 2024

Mercedes-Benz of Coral Gables responded

Rhartz, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Jose Ortega Director of Service jose.ortega@mbcoralgables.com (786)413.1439

August 14, 2024

Dealership Rating
Employee Rating

Mr. Warwar made feel welcome and I consider him a great and knowledgeable profesional. I can’t wait to buy from him my next car. More

by hypothesis10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 14, 2024

Mercedes-Benz of Coral Gables responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Gabriel Camps General Sales Manager gabriel.camps@mbcoralgables.com (786)413.1346

August 01, 2024

Dealership Rating
Employee Rating

I didn't buy my car at this dealership, but the service at MB of Coral Gables has been very good so far. Valentin Sanchez and Finnley Arends took good care of me and my car during two service visits and tw More

by Roland Romeiser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Valentin Sanchez

Aug 02, 2024

Mercedes-Benz of Coral Gables responded

Mr. Romeiser, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Valentin and Finnely can assist you with in the future, please let us know. Frankie Cao Service Manager 786.413.1430 frankie.cao@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

June 09, 2024

Dealership Rating
Employee Rating

I have purchased two cars from Mercedes Benz Coral Gables, and my first experience was wonderful and exceptional. My salesman, Ralph Perez, is unparalleled and simply the best; in service, Frankie and More

by Jesus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 10, 2024

Mercedes-Benz of Coral Gables responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Gabriel Camps General Sales Manager 786.413.1346

March 01, 2024

Dealership Rating
Employee Rating

Excellent experience with Carlos Pereda. Very knowledgeable and very helpful with our car purchase. Would highly Recommend him to family and friends. More

by Tiffany Adams
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

January 28, 2024

Dealership Rating
Employee Rating

Alex Morales is an exceptional service rep. I had left Mercedes about 15 years ago and went to Cadillac. I am back and enjoying every aspect of my encounter with your dealership. Alex is ver More

by gglobo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie Cao

Jan 29, 2024

Mercedes-Benz of Coral Gables responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of Coral Gables. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

December 15, 2023

Dealership Rating
Employee Rating

The service is great. However I didn't appreciate having to stand by a desk against the wall while the service advisor prepared my service order. I felt my business was More

by espieii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2023

Mercedes-Benz of Coral Gables responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Mike Munoz, Service Director 786-413-1439 Michael.Munoz@mbcoralgables.com Lorena Renteria Hernandez, Service Director 786-413-1431 Lorena.Renteria@mbcoralgables.com

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