Finnley Arends

Excellent customer service from everyone involved in the sale of this car. Peter WarWar, our salesperson, was patient, understanding of our needs and desires, professional and very knowledgeable. Frankie sale of this car. Peter WarWar, our salesperson, was patient, understanding of our needs and desires, professional and very knowledgeable. Frankie Diez, the sales manager, worked with us to make the deal happen, George in Finance explains everything thorgoughly, and Fernando walked us through everything in the car including helping us set up our phones. We highly recommend MB of Coral Gables. More

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super nice customer service , nice people and fast service , clean dealer and valet super friendly. service , clean dealer and valet super friendly. More

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Great service and attention to detail. Very clear explanation of services rendered. Finley and the team was great. Very clear explanation of services rendered. Finley and the team was great. More

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Terrible customer service. . my G63 2023 sat at dealer for 3 weeks waiting on feedback from service manager on repairs required, after the 3rd week I was advised Mercedes author . my G63 2023 sat at dealer for 3 weeks waiting on feedback from service manager on repairs required, after the 3rd week I was advised Mercedes authorize the required repair. No follow up and communications. After the third week I was offered a loaner car. Having purchased two prior high end vehicles from dealer and looking to purchase the G63 which they had in stock the dealer was looking for a 60k over sticker at the time..I ended up purchasing the vehicle from a west coast dealer for sticker. Zero customer loyalty and in summary service dept folks are inept.. More

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Mr. Warwar made feel welcome and I consider him a great and knowledgeable profesional. I can’t wait to buy from him my next car. and knowledgeable profesional. I can’t wait to buy from him my next car. More

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I didn't buy my car at this dealership, but the service at MB of Coral Gables has been very good so far. Valentin Sanchez and Finnley Arends took good care of me and my car during two service visits and tw at MB of Coral Gables has been very good so far. Valentin Sanchez and Finnley Arends took good care of me and my car during two service visits and two additional visits because of a warranty repair. The work was performed within the promised times and to my satisfaction. The waiting area at the dealership is well equipped with a very good cappuccino machine and excellent chocolate cookies. During the warranty repair, which took a few days to wait for parts, I got an EQE as a loaner, which was a nice experience. One thing that should be done better is that I didn't get check lists showing what had been inspected in the multi-point inspections. I will explicitly ask for this next time. More

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I have purchased two cars from Mercedes Benz Coral Gables, and my first experience was wonderful and exceptional. My salesman, Ralph Perez, is unparalleled and simply the best; in service, Frankie and Gables, and my first experience was wonderful and exceptional. My salesman, Ralph Perez, is unparalleled and simply the best; in service, Frankie and Marco are outstanding. My disappointment and frustration lie with the financier, Sergio Betancourt, who, aside from being rude and despotic, gave me the worst deal imaginable. I believe no one would treat even their worst enemy this way: Less than a month ago, I leased a used GLE 350 with approximately 5,500 miles. I made a $4,000 down payment, leaving me with $2,000 monthly payments for 36 months. At the end of the lease, if I want to buy the car, I have to pay about $41,500. This means the car will end up costing me $117,500, whereas the current market price for this car is $80,000. I went to his office politely to request a reconsideration, and his response was: "That’s the contract, and you signed it. Goodbye." He turned his back on me. When I tried to speak to him again, he walked away. Do not make the mistake of letting him finance your car; he is the worst. Unfortunately, my relationship with Mercedes Benz will suffer as I will be taking legal action. I hope Mercedes Benz Coral Gables considers this review and teaches this man ethics, how to help, and how to respect clients, because people like him drive customers away. If you go there, remember the name Sergio Betancourt—stay far away from him. To avoid risks, tell your salesman that you want nothing to do with this financier or simply go to another dealer. Be very careful when going to this dealer. They have the entire strategy very well planned; In sales the service is unbeatable, in service the attention is the best. Everything prepared so that when you go to financing, you feel comfortable and confident!!! That's where reality begins with this dealer, they treat you like family, and the reality is that they are calculating financing for you, totally beneficial for them and the worst deal of your life. Without knowing it, you will be signing the purchase or lease of a car, with which you are giving up your kidneys and eyes. When you go there, be accompanied by a car financing advisor, do not go alone because the same or worse thing could happen to you than what happened to me. And the worst thing, when they send an email to the financier to give them a response regarding that death contract that he gave you to sign, he NEVER answers it and leaves you without a response, and when you personally go to ask for an explanation, everyone tells you. They fall over themselves to try to make it look like you did the best deal. DO NOT GO TO THAT DEALER. They also include guarantees in the contract, which one did not ask for. DO NOT GO TO THAT DEALER. It is my humble recommendation More

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Excellent experience with Carlos Pereda. Very knowledgeable and very helpful with our car purchase. Would highly Recommend him to family and friends. Very knowledgeable and very helpful with our car purchase. Would highly Recommend him to family and friends. More

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Alex Morales is an exceptional service rep. I had left Mercedes about 15 years ago and went to Cadillac. I am back and enjoying every aspect of my encounter with your dealership. Alex is ver I had left Mercedes about 15 years ago and went to Cadillac. I am back and enjoying every aspect of my encounter with your dealership. Alex is very attentive, efficient, and a pleasure to work with. More

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The service is great. However I didn't appreciate having to stand by a desk against the wall while the service advisor prepared my service order. I felt my business was However I didn't appreciate having to stand by a desk against the wall while the service advisor prepared my service order. I felt my business was not as important as other customer's. More

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