Fez Fuentes
Fez Fuentes at Volkswagen of Ocala
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Fez Fuentes

Service Advisor

Volkswagen of Ocala

5135 SW College Rd
Ocala, FL 34474

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5.0
25 Reviews
5.0

25 Reviews

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25 Reviews of Fez Fuentes

January 17, 2025

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Employee Rating

I recently purchased a vehicle from VW of Ocala, and it was hands-down the best car-buying experience I've ever had! Alex, the salesman I worked with, was absolutely fantastic. He was low-pressure, frie More

by bronwyn chen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Alex Bryant, Gary Stevenson

Jan 20, 2025

Volkswagen of Ocala responded

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that Alex and our finance team were able to make your car-buying process smooth, enjoyable, and hassle-free. It's great to know that Alex's friendly and patient approach helped you feel comfortable every step of the way. Your kind words truly mean a lot to us, and we will be sure to pass along your compliments to Alex and the rest of the team. We appreciate your recommendation and are so happy you're satisfied with your purchase! Enjoy your new vehicle, and we look forward to serving you again in the future!

September 13, 2024

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Employee Rating

Since we arrived they treated us very well. They gave us water, coffee, food, they made me and my husband feel very good. Carlos gave us an excellent price and I got my car. We left happy. If y More

by ChaconFlores
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 23, 2024

Volkswagen of Ocala responded

Thank you for your wonderful review! We’re so glad to hear that you and your husband felt well taken care of during your visit. It’s great to know that Carlos provided you with an excellent price and contributed to your happy experience. Your recommendation means the world to us, and we truly appreciate the review! We look forward to seeing you again soon. Enjoy your new car!

August 27, 2024

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Super perfect job, really satisfying work . Five star is my opinion . Thanks to Andres 100% More

by Dagoberto Maldonado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

Volkswagen of Ocala responded

Thank you so much for your fantastic review! We're thrilled to hear you’re so satisfied with the work. If you need anything else or have more feedback, don’t hesitate to reach out. Thanks again for your support!

August 21, 2024

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Employee Rating

Very good work and professionalism. I'm a completely pleased Customer, good customer service 10/10 More

by avilaeiddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 21, 2024

Volkswagen of Ocala responded

Thank you for your fantastic review! We're thrilled to hear that you were completely pleased with our work and professionalism. Your 10/10 rating means a lot to us. If there's anything more we can do for you, don’t hesitate to let us know. We look forward to serving you again in the future!

August 20, 2024

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Employee Rating

They told me just what they were going to do. They informed me a few times as to how much time it was going to take and they were on target. Sent me a video of what they did. Very pleased. More

by redcnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker

Aug 21, 2024

Volkswagen of Ocala responded

Thank you for your positive feedback! We're glad to hear that you were pleased with the transparency and communication throughout your service. Providing timely updates and clear information is important to us, and we're happy that you appreciated the video of the work done. If you need anything else or have any more questions in the future, feel free to reach out. We look forward to serving you again!

August 16, 2024

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Employee Rating

Great service department. I went in for a service and they thoroughly looked over my vehicle and found a safety issue that need to be addressed. Thanks for the great work! More

by mm7ocala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service department and that we were able to address the safety issue. Your safety is our top priority, and we're glad we could help. If you need anything else in the future, please don't hesitate to reach out. Safe driving!

August 09, 2024

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Employee Rating

Fez was very helpful inputting all my information and keeping me informed. The most impressive thing was the mechanic & the video of my car and issues to address. More

by Lynne Kensler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker, Ricky Vallejos

Aug 12, 2024

Volkswagen of Ocala responded

Thank you for your positive feedback! We’re delighted to hear that Fez was helpful and kept you informed throughout the process. It’s also great to know that you found the video of your car and the mechanic’s insights impressive. We strive to provide transparent and thorough service, and we’re glad that resonated with you. If you have any more questions or need further assistance, please feel free to reach out. We look forward to serving you again!

August 07, 2024

Dealership Rating
Employee Rating

Fez does an excellent job at providing premier service. Always strives to get me in and out in a reasonable time! The whole service department is outstanding :) 👍🏽 More

by HypnotiK BlaZe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker

Aug 12, 2024

Volkswagen of Ocala responded

Thank you for the fantastic review! We’re delighted to hear that Fez consistently provides you with premier service and works efficiently to get you in and out in a reasonable time. If you need anything else or have any questions, feel free to reach out. We look forward to your next visit! 👍🏽😊

August 05, 2024

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Employee Rating

Excellent service department. One of the main reasons that I shop at this dealer period. More

by 2glovetim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Schlenker

Aug 06, 2024

Volkswagen of Ocala responded

Thank you so much for your kind words! We're thrilled to hear that our service department is a key factor in your decision to shop with us. Providing excellent service is our top priority, and your feedback truly motivates us. We look forward to serving you again in the future!

August 05, 2024

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Employee Rating

Volkswagen of Ocala always goes above and beyond! Great staff and great service. Wouldn't go anywhere else ! More

by 12345ASDF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 06, 2024

Volkswagen of Ocala responded

Thank you for your fantastic review! We’re delighted to hear that our staff and service have consistently exceeded your expectations. It’s wonderful to know you’re so satisfied with your experience at Volkswagen of Ocala. We look forward to continuing to serve you and appreciate your loyalty!

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