Fernando Valenzuela

Everyone did their best to make sure I was taken care of and was comfortable. Communication was great and I appreciated the loaner car. and was comfortable. Communication was great and I appreciated the loaner car. More

by junglered76 Verified Customer Verified Customer

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Worst service we have ever experienced. Told us to bring car in for recall (we had not lights etc) when they got the car they told us they didn't have the part. No loaner the first day. Told us to bring car in for recall (we had not lights etc) when they got the car they told us they didn't have the part. No loaner the first day. The next day received a loaner which we had for 13 days. Summary sheet said all work had been completed. Rattle is still there. Sheet said we refused to ok a new air filter - no one ever asked us about that so now will have to take it back in to somewhere else and have that done. Disorganized, uncommunicative - could not get a return call from Stan so finally called our salesman, David, and we received a call back immediatley. Left many messages - heard nothing from dealership. Worst experience ever and we bought a new Cadillac for the first time. Now wondering if that wasn't a huge mistake for many reasons. More

by 51happychick Verified Customer Verified Customer

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Everyone here is on point, never feel like I’m being played. Everyone is very polite and prou played. Everyone is very polite and prou More

by ronnielventura Verified Customer Verified Customer

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This dealership has awful customer service and makes fake promises. They wasted my time and I ended up having to cancel the purchase, after I signed the contracts and made the payment because they lied to me promises. They wasted my time and I ended up having to cancel the purchase, after I signed the contracts and made the payment because they lied to me and promised me something they never planned on doing. Save your money and go elsewhere. More

by xiaonasu72 Verified Customer Verified Customer

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Brandie has been my service advisor for years. She is always attentive, polite, and very helpful. She works hard to get my car’s issues resolved, and is an excellent liaison between me, as the c She is always attentive, polite, and very helpful. She works hard to get my car’s issues resolved, and is an excellent liaison between me, as the customer, and the service technicians. I highly recommend Brandie! More

by JIMSALSANO Verified Customer Verified Customer

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Amazing customer service, Sean is always there to help with what ever needs! I will always recommend Jessup! with what ever needs! I will always recommend Jessup! More

by Schumannator93 Verified Customer Verified Customer

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We have had great customer service experience, appreciate the information regarding our tires and the time to answer questions and any doubts we have! the information regarding our tires and the time to answer questions and any doubts we have! More

by TAGIRAMA Verified Customer Verified Customer

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Their team are the best. Thanks to Fernando,Ramiro and Richard I came home home very satisfied. Thanks to Fernando,Ramiro and Richard I came home home very satisfied. More

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transaction went very well. Genaro, the salesperson was very helpful in follow up on the car, from initial ask to follow up, post purchase. Would consider doing future business Genaro, the salesperson was very helpful in follow up on the car, from initial ask to follow up, post purchase. Would consider doing future business with the teams More

by bmoklebust Verified Customer Verified Customer

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excellent. ..both Nelson and Fernando were very professional...thanks for an easy transaction......will recommend ..both Nelson and Fernando were very professional...thanks for an easy transaction......will recommend More

by MSHANKS0 Verified Customer Verified Customer

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