Fernando Tapia

I came to Downtown Honda to get my key fobs replaced. However, there was not anyone sitting at the counter for Honda. It was the sakes rep sitting on his side for Volkswagen who asked for a Honda person However, there was not anyone sitting at the counter for Honda. It was the sakes rep sitting on his side for Volkswagen who asked for a Honda person to come. To make a long story short, the Honda representative never helped me. It was the Volkswagen representative who changed out my key fob batteries In a matter of minutes.. Very disappointing service from Honda. Thank you, Volkswagen! More

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Fred has done a great job stepping in as service manager. I’ve been going there for about 15 years and seen a few changes of the guard, and I am very impressed with the way he handled my issue. I moved a lot I’ve been going there for about 15 years and seen a few changes of the guard, and I am very impressed with the way he handled my issue. I moved a lot farther away, but service like theirs, including Mike B the shop foreman, makes me feel confident in the choice to make the journey. Good stuff all around including the team at the desk, the porters, and the work done - Thank you guys! More

by ANIBINANI@HOTMAIL.COM Verified Customer Verified Customer

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Fernando has been such a great help every time I need help here. This dealership helps me get what I need done. help here. This dealership helps me get what I need done. More

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Jimmy the Salesperson, Donnie in Finance, Auzi Wallace in Service, and Fernando Tapia in Parts provided a good customer experience during my visit at VW Downtown Chicago. I recommend working with them when p Service, and Fernando Tapia in Parts provided a good customer experience during my visit at VW Downtown Chicago. I recommend working with them when purchasing a vehicle or for service, parts and accessories. More

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