Fernando Lerma
Fernando Lerma at Toyota of Cedar Park
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Fernando Lerma

Service Advisor

Toyota of Cedar Park

5600 183A
Cedar Park, TX 78641

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4.3
30 Reviews
4.3

30 Reviews

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30 Reviews of Fernando Lerma

January 06, 2024

Dealership Rating
Employee Rating

Best service. ..highly recommended. I had a great experience there...rhe staff was very helpful. More

by ljgiordano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2024

Toyota of Cedar Park responded

Glad to hear that your experience at our Service Center was a good one. Thanks for taking the time to review, come back and see us soon!

December 16, 2023

Dealership Rating
Employee Rating

Prompt service, quick communications, reasonably priced, and on time. I'll use this dealership as long as I own my car. More

by garcia_ae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Armendariz

Dec 16, 2023

Toyota of Cedar Park responded

Thank you so much for the 5-star review and the kind words! We really appreciate your business!

October 07, 2023

Dealership Rating
Employee Rating

Terrible service experience. I will not go back. The wrong service was performed even after I told the advisor in the beginning. They kept my car over 10 hours and numerous wo More

by SC
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Katherine Dobbs, Dennis Donovan, Christian Coffman , Aliyah Hucks

Oct 07, 2023

Toyota of Cedar Park responded

Thank you for making us aware of your recent experience, . We’d like to assure you our team will fix it and make things right. Please contact the Service Director, PJ Shelley at 512-379-7574. He is available for a call anytime today. Thank you in advance.

September 21, 2023

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Employee Rating

I've purchased 3 cars here and had them serviced at the same location. The customer service and lack of quality communication is now concerning. I may be looking for a new dealership and service center. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 27, 2023

Toyota of Cedar Park responded

Thank you for making us aware of your recent experience, Matt. We’d like to assure you our team will fix it and make things right. Please contact the Service Director, PJ Shelley at 512-379-7574. He is available for a call anytime today. Thank you in advance.

July 13, 2023

Dealership Rating
Employee Rating

Clean, friendly, and excellent customer service. My service advisor Fernando was very easy to work with. More

by John.engquist
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2023

Toyota of Cedar Park responded

Thanks for the kudos! We will be sure to share your kind words with Fernando and our service team!

May 08, 2023

Dealership Rating
Employee Rating

Excellent service, I was able to get my car in same day and it was fixed a day early. Friendly crew and they kept me informed. More

by Paul
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nina Garza

May 09, 2023

Toyota of Cedar Park responded

Sounds like we hit the mark, Paul! Thanks for the kudos! I will be sure to share your kind words with our service team! We hope to see you back for your future service needs. All the best!

February 21, 2023

Dealership Rating
Employee Rating

Toyota of Cedar Park is an excellent dealership. Their service department is one of the best I’ve ever experienced. More

by philipleger2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2023

Toyota of Cedar Park responded

Glad to hear that your experience at our Service Center was a good one! Thanks for taking the time to review, come back and see us soon!

January 05, 2023

Dealership Rating
Employee Rating

I started going to Cedar Park Toyota for maintenance on my 2021 Toyota Camry, after going to another Toyota Dealership for maintenance due to convenience and being very dissatisfied I will never go to any More

by chaswm54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2023

Toyota of Cedar Park responded

Sounds like we hit the mark! Thanks for the kudos! We will be sure to share your kind words with our service team! We hope to see you back for your future service needs. All the best!

December 02, 2022

Dealership Rating
Employee Rating

Always fast and efficient, especially since I chose to wait. Always ask if I want to set up my next appt. Love this dealership! More

by retired teacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 03, 2022

Toyota of Cedar Park responded

This is what we like to hear! Thanks for the awesome feedback. We hope to see you back for all your future automotive needs! Take care.

November 17, 2022

Dealership Rating
Employee Rating

This is a great dealership. Eli J. helped me so much during g a very stressful time when I needed a car quickly. Go see Eli J.! He is just the best and he will work for YOU! More

by Mo
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Elijah Jackson

Nov 17, 2022

Toyota of Cedar Park responded

Thank you for the excellent review, Mo! We are happy to hear you enjoyed your sales experience with Elijah! Congrats and wishing many happy miles in your new ride!

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