Fernando DaSilva

Worst place ever. Needed a tire at 12 on wed, not ready 10 next morning Needed a tire at 12 on wed, not ready 10 next morning More

Report | Print

A great team to work with!! I had a part replaced recently due to a factory recall on my Sonata and ran into a few glitches with ordering. Though it was a little frustrating at t I had a part replaced recently due to a factory recall on my Sonata and ran into a few glitches with ordering. Though it was a little frustrating at the time the staff were very understanding, supportive and valued my time during the whole process. They reassured me they would do whatever it takes to rectify the situation and complete the task. They did indeed accomplished that and more! Special thanks to Angelica for her friendly assistance and coordinating the process so expeditiously. She definitely gets things done smoothly and correctly! A pleasure to work with! I would like to thank Fernando as well for doing all that he could to resolve everything and making it right. I also would like to recognized David K for going above and beyond to help and support. Your professionalism is appreciated. More

Report | Print

Terrible service department - either thieves or incompetent I never do this, but this time I feel it is my responsibility to write this post. Beware of this dealership's service department is all I can say! T I never do this, but this time I feel it is my responsibility to write this post. Beware of this dealership's service department is all I can say! They are either crooks or completely incompetent - neither is a good option when you need to trust someone with something you know nothing about. My 2012 Hyundai Azera (a really awesome car that has service me well for many years) started making a clicking noise in the steering wheel areal. I took it to Global Hyundai to get it checked out. I didn't like the noise and was worried it was a safety issue. After charging me a $100 "assessment fee", I was told that my steering column needed to be changed and the cost was $2,133.54. I knew I needed to do it eventually, but didn't have it in my heart to spend this kind of $s on a 7 year old car, so I held off on the repair. When I told my brother about this issue, he decided to do a google search to see what comes up and found out that apparently this is a common issue in many Hyundai vehicles (including the Azera) - it's not the entire steering column, it's a $7 coupler. In fact, Hyundai even extended the warranty for the Sonata and Elantra to cover this repair. There was also a video on YouTube of how you can easily fix this yourself. I immediately called my service rep and even spoke to his boss David Karlstein. They both assured me that according to the parts list that they have the Azera does not have a coupler, but offered to charge me $249 to take a look if it does. I challenged them to do a little more due diligence and actually call Hyundai technical support - you know, they people who built the car and should be able to guide them on what parts the car has. They said they would do it but it's been 3 weeks - I didn't hear from them and they are NOT RETURNING ANY OF MY CALLS! So I called another Hyundai dealer and spoke to a service rep there. I described my issue and told him my car's make and model. He immediately (without the $100 diagnostics fee) said, "oh yes, it's a coupler and we will change it for you for $249). Needless to say, I made an appointment with that dealer and will NEVER step foot at Global Hyundai again! Again, I don't know if they are completely incompetent and don't know anything about the cars they are supposed to be experts in servicing OR if they are just complete crooks and were trying to swindle me for a $2,133 repair when it was only going to cost $249. It really doesn't matter since neither option is a good one! I did call Hyundai of North America to file a complaint, but the rest of you - be aware! More

Report | Print

A feel good, no hidden costs, car buying experience. Find Ken Harris and buy your car from him. Matt is great too. They make the whole experience of buying a car really enjoyable, but more importantly Find Ken Harris and buy your car from him. Matt is great too. They make the whole experience of buying a car really enjoyable, but more importantly they don't throw down any of the car guy formulas. After visiting four different dealerships, I think I've seen every strategy, but not here. The online price was competitive, but I was SHOCKED to look at the numbers and the price I saw online had included all the hidden fees that other dealerships snuck in after wasting so much of my time. The only additional costs were the taxes and Motor Vehicle fees which I had expected. I was waiting for the shoe to drop somewhere in the process but even the financing department was smooth sailing. Fernando didn't try anything sneak, all the numbers looked the same as they had on the sales floor. He got me a rate that was much lower than I got from preauthorizations. Though he took the time to explain all the benefits, there was no pressure to buy the extended warranty unless I was interested. This was not my first car buying experience, but it was the first time I walked away feeling really great, like nothing was left on the table, and that I got everything I wanted in a reasonable amount of time with the most personable staff. Big thank you to Peggy also, who called me whenever a car came in that matched my needs and budget. She definitely got me in the door. More

Report | Print

Other dealerships have better service depts Global Auto Mall 1099 Rt. 22 West, North Plainfield, NJ 07060 Car dealer Place details Luis Recio ????? a minute ago Sales Dept was easy to work with, no issues at all. I had my first interaction with the service department today. When you purchase a car from them, they offer a free oil change at their service dept. I received a couple of calls from the dealership since I hadn't used it yet. Facts: I showed up at 1:25pm for a 1:15pm appt to wait for the car while it is serviced. Oil change and they said I had an open recall, something about a software update. After a couple of hours, I called the service dept from the waiting room and was told that the car would be ready in 30min - I reconfirmed with them that I was waiting in the waiting room. After 30min go by, I walk out and speak with the only rep that was at his desk, on his cell phone. Asked if he could help page my rep, really needed to leave to pick up my child before 5pm. Whole thing got worse from there. A guy named Nick (last name starts with a F) was pretty rude and lacked customer service experience - guy should be repurposed to a role less customer facing. Fernando DaSilva tried to help the situation as best he could, he's good from my point of view. Some guy named JB helped by calling my rep's cell phone and the car rolled up a minute or so later. JB uttered the words "patience", wasn't the best thing to tell someone who was patiently waiting from 1:30pm to 4:30pm for a scheduled appointment for an oil change and software update recall. Would you go back there again? More

Report | Print