Fernando Burgos

I'd give them no stars if I could. On 11/13/2024 I received a call from Parkway asking if I would like a free oil change because I was a loyalty member. I said excellent and scheduled On 11/13/2024 I received a call from Parkway asking if I would like a free oil change because I was a loyalty member. I said excellent and scheduled. I also wanted my brakes looked at and the blower motor is making a whining noise. I received this in response and I decided to go ahead with only the oil change. I even called once again to confirm it was going to be free after seeing the estimate and was told it would be. As i arrive to pick up my vehicle I was met with a charge for an oil change? I was upset and Ron said a manager would reach out to me. I went home discussing options about my valve stem. I called and scheduled for this AM for a valve stem. When I got there I was told I would also need a sensor at a very extensive cost and they wondered if I knew of anyone ordered the part I would need???? First off, I'm confused as to why this wasn't mentioned previously and why I wouldn't be quoted for it but also why would I have any knowledge on your product ordering? If you knew braking the cap meant breaking the valve stem AND the sensor, it should have been quoted. I am upset. If this is how you treat customers, they have a right to know you absolutely do not care about their property and/or their peace of mind when you do have their property in your hands. The lack of communication in this establishment is beyond appalling. Bad service, bad communication. 0/10 More

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What a wonderful person to deal with , so accommodating and friendly to the max. He made buying my Highlander there a wonderful experience. In all my car buying years ,this person has really shown conside and friendly to the max. He made buying my Highlander there a wonderful experience. In all my car buying years ,this person has really shown consideration and a real sense of caring to me. Wish there were more like Fernando. To my salesperson Best of Good Health and Happiness ahead for you and your family. Sincerely Alan Giangregorio More

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Andy is unbelievably smart and professional! Thank you Andy! Awesome customer service! Will be back! Thank you Andy! Awesome customer service! Will be back! More

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Best advisor ever. I am very happy with my decision. Best place to purchase brand new car. I’m in love with my new Toyota. place to purchase brand new car. I’m in love with my new Toyota. More

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The dealership has changed for the better since the new ownership took over. My experience was pleasant and I would recommend it to others. Thank you. ownership took over. My experience was pleasant and I would recommend it to others. Thank you. More

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Amazing in every single aspect. Super well trained staff, all on time no complains, this dealer knows how to take care of their customers totally satisfied all on time no complains, this dealer knows how to take care of their customers totally satisfied More

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