Favian Valdivia

The issue wasn’t definitely resolved but I was still charged a diagnostic fee. I was told if it happens again to bring it back. The vehicle is less then two years old. charged a diagnostic fee. I was told if it happens again to bring it back. The vehicle is less then two years old. More

by chito367 Verified Customer Verified Customer

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I waited 4 hours for a oil change with no explanation on why the delay why the delay More

by baez_16 Verified Customer Verified Customer

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It's ok. They need to hire more technicians so customers won't be waiting for hours. They need to hire more technicians so customers won't be waiting for hours. More

by Stallworth27 Verified Customer Verified Customer

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I scheduled my appointment for 07:30am on 03/19/25 at Webb Chevy Oak Lawn. My service advisor’s name is Josh Campbell, he is seated all the way to the left from entering the door after pulling into Servi Webb Chevy Oak Lawn. My service advisor’s name is Josh Campbell, he is seated all the way to the left from entering the door after pulling into Service. He is directly opposite of Fabian who is by far the best service advisor they have. Josh Campbell was extremely unprofessional, from the moment I walked in I can tell he either didn’t want to be at work or he thought I was in someway bothering him? As a client this is incredibly uncomfortable. After checking me in, I told him I would be in the waiting area. 2 hours go by, I walk over to him to see if there was any updates on my vehicle. Without looking away from his computer screen, he said “they’re working on it”. What kind of service advisor can’t even turn to look the client in the face when addressing them? I sit back down, proceeded to wait for another hour, he calls my last name, doesn’t even acknowledge me, he doesn’t even wait for me in fact, he called my last name and proceeded to walk to the cashier so he could get rid of me. He doesn’t give me an update on the vehicle, no “oh this was the problem”, no “your vehicle is parked on the side”, he didn’t say 1 word to me. No “have a great day, hope you come back again.” Josh is incredibly stuck-up, a horrible service advisor with lack of respect. I have been coming to Webb Chevy since I bought my 2023 Blazer that year because they promise certified service and with that certified service I expect professionalism and would it kill for them to honor their clients better than the way Josh is doing? If Webb Chevy is fine with letting Josh treat clients like this, then don’t stop by. Save yourself the trouble and go to a different Chevy dealer branch. I’ve only been going back to this location because of how great Fabian is but Josh alone is enough to lose my business and respect. More

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Great Professional and Efficient customer service all around nice people. Kudos for your hard work!!! around nice people. Kudos for your hard work!!! More

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Came in for oil change and transmission fluid change . Staff was very helpful to help with my needs Staff was very helpful to help with my needs More

by dontown58 Verified Customer Verified Customer

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Fabian is knowable, patient , and makes me feel comfortable in the dealership. He also is comfortable in the dealership. He also is More

by jlo392 Verified Customer Verified Customer

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He was very helpful and knowledgeable. He gave me an additional information about another issue. He gave me an additional information about another issue. More

by tonnearclausell Verified Customer Verified Customer

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Went to go see about why my check engine light was on and they said a cracked oil pan was the cause of it. I went to another place to fix it because it was significantly cheaper and they told me it was also they said a cracked oil pan was the cause of it. I went to another place to fix it because it was significantly cheaper and they told me it was also cuz of my throttle body. So i was able to get both parts done plus labor for the price Webb was charging me for a cracked oil pan. Not sure if they’re diagnostic test is accurate or someone didn’t do their job precisely but i would have been outta way more money if i continued to do business with them. Great customer service from Favian but definitely over priced. More

by m.williams44 Verified Customer Verified Customer

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Service was good but you can improve on obtaining parts (new transmission), it took 4 days. My father was a GM employee and said that could have been improved. Also when I received the car back there was (new transmission), it took 4 days. My father was a GM employee and said that could have been improved. Also when I received the car back there was oil at the front hood that looks like it dripped down to bumper & oil smudge on driver side door & back passenger door. More

by mjraak Verified Customer Verified Customer

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