Farzad Aleem

Mr. FARZAD ALEEM went above and beyond to assist me during a time of crisis and his care, compassion and support have earned my loyalty with this Mazda dealership. I am so grateful. during a time of crisis and his care, compassion and support have earned my loyalty with this Mazda dealership. I am so grateful. More

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I need to recount my recent disappointing experience at Mazda Catonsville dealership, particularly with Mr. Aleem. After confirming my appointment, I drove 35 miles to the dealership from Rockville. Upon a Mazda Catonsville dealership, particularly with Mr. Aleem. After confirming my appointment, I drove 35 miles to the dealership from Rockville. Upon arrival, the service advisor informed me that my car couldn't be serviced because I was banned by Mr. Aleem. When I spoke to Mr. Aleem, he cited negative feedback from a prior visit as the reason for refusing service. I want to emphasize that I purchased a new Mazda CX-5 from this dealership in 2021. Is it legal to deny service after a confirmed appointment? If Mr. Aleem has banned my car, it would have been fair to decline the appointment. This is not an isolated incident. There's a review from 2023 detailing a similar experience. It's surprising that Mr. Aleem is still employed at the Mazda Catonsville dealership in 2024! More

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Worst person I’ve ever met. Completely rude and disrespectful..i don’t recommend this place or anything to do with that dealership.i hope he is recognized and dealt with accordi Completely rude and disrespectful..i don’t recommend this place or anything to do with that dealership.i hope he is recognized and dealt with accordingly.. More

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I have been associated with Mazda and this dealership since 2012 from the days they were in Owings Mills MD, only reason I kept going here WAS the friendly service department. Then comes the last few yea since 2012 from the days they were in Owings Mills MD, only reason I kept going here WAS the friendly service department. Then comes the last few years with the new service manager Farzad Aleem, the most disturbing person I have ever met. He doesn’t respect customers time and money and takes ppl for granted. He is always rude and not at all pleasant to talk to. He has left a bad taste with his attitude and service every time in the last 2-3 years, but I still kept going there coz of my run with Mazda of owning this car for 13 years and 227000 miles on it… He always asks for full 5 star rating on the service review but with my last experience I gave them a very low rating. Today May 25th 2023 I went in for my service and I was denied service coz I gave them a low rating 6 months ago. I walked out without any argument with him and he still had the guts to wave me off. That’s a kind of a person Aleem is… I am actually surprised that after so many bad reviews he still works there thus spoiling the reputation of the Catonsville location. Let’s see how this review gets treated. More

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Great salesman Go see Jordan Noble! He's great and gets you right! Great Friendly and Professional. He's great and gets you right! Great Friendly and Professional. More

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After more than 20 years of having a Mazda, I honestly don't know how you all are still in business. The lack of client service is staggering. I've emailed and called too many times to rewrite again. don't know how you all are still in business. The lack of client service is staggering. I've emailed and called too many times to rewrite again. Luckily, I was able to find a new garage, had them fix your mistakes and they have gained a new client. You have lost another. More

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For a number of years, this dealer had been doing all the service to my car with no issues. Recently it seemed like the service department had changed and not for the better. I had a brake job done in May service to my car with no issues. Recently it seemed like the service department had changed and not for the better. I had a brake job done in May. A few weeks later, the rear brakes got incredibly noisy. I tried to call to discuss options and kept getting sent to voicemail. Even the call center rep was unable to get patched thru to anyone in service. Finally raised enough xxxx to get directly patched to someone to discuss it and get an appointment made to have it checked out. Took it in and got a call the next day saying the vehicle was ready. I had asked for someone to call to give me a rundown on what was going on and never got it. Drove over to get the car and they stated that they couldn’t find anything wrong from the rear brakes. Drove the car out of service and it started to squeal less than a mile from the dealer. Took it back and asked to speak with service director, Farzad ‘Bobby’ Aleem. I brought up the phone issue and he told me that it wasn’t his problem. When I brought up the brakes, he looked me in the face and asked “what do you want us to do?” He even had the audacity to grab an ice cream cone from one of his coworkers and start eating it in front of me when I was clearly livid about the situation. After some words, he acknowledged that they would put “their best techs” on it in the morning. I told him to give me a call by 10am with an update. The next day, 10am came and went with no update. When I called, he was still aloof to the situation. When I finally got a call that it was “ready,” I was unable to get any info on what was actually done. When I pulled up, they informed me that they sprayed braked cleaner and brake lube on it. The brakes started squealing 2 days later. After reaching out to Mazda corp, we agreed to get the car looked at by another dealer. The second dealer found the issue pretty quick. Catonsville did not install the brake pads properly. They left off the brake hardware that pulls the pads away from rotor. Catonsville also used so much brake lube that it was causing some issues. The car has been silent since dealer #2 fixed the brakes. Pretty annoyed that Catonsville messed up a routine brake pad job, couldn’t identify the problem after I brought it back several times, were rude, and only wanted to help when I started a case with corporate and left a negative review through the Mazda portal. This dealer will never see me again in any capacity. More

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I cannot say enough about the Service department at Heritage Mazda Catonsville. They are friendly, funny (which I appreciate), and they ask for feedback if the customer was not happy - that is NOT an e Heritage Mazda Catonsville. They are friendly, funny (which I appreciate), and they ask for feedback if the customer was not happy - that is NOT an easy thing to do when dealing with the public. As much as my stay at the dealership was a bit longer than expected, it was comfortable. They provide complimentary water, coffee, hot cocoa. A nice sitting area, and again, friendly staff. (I appreciate the quick wash on my vehicle too! Pollen season!) More

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Everyone was very friendly. I had an issue that stemmed from beginning pandemic era that I never talked to them about. After hearing my concerns, the manager and his team took g I had an issue that stemmed from beginning pandemic era that I never talked to them about. After hearing my concerns, the manager and his team took great efforts. I appreciate their customer service and attention. More

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I brought my car for part repair, unfortunately l had to stay longer that l was expecting. All employees made me feel very comfortable like l was at my home and they are fixing my car in my garage 😂. Tha stay longer that l was expecting. All employees made me feel very comfortable like l was at my home and they are fixing my car in my garage 😂. Thank you guys soo much for everything! More

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