Faraz Amdani

My service rep told me the truck was there and ready for pick up. In fairness the body shop miles away is still part of clay cooley so I guess it counts as there. When I showed up he was watching videos o pick up. In fairness the body shop miles away is still part of clay cooley so I guess it counts as there. When I showed up he was watching videos on tick tack. He welcomed me pleasantly and said he would meet me out front with my truck. 5 minutes later he came out with another gentleman feeding me a line that this guy he just brought had the only key card to the body shop gate. Again not onsite. I waited 45 minutes to get my truck that was ‘ready for pick up’. When he finally returned with my truck. Upon my inspection the not only got half way with my problem (gap between the hood and grill’ but now there was also a clip protruding from the front bumper onto the grill. When I pointed it out to Robert after he joyously proclaimed ‘all ready’. He texted Gary to see what to do. Which turned into another trip to the body shop to fix. In fairness I have FordPass and knew my truck was not there. But I also knew the body shop manager Gary who seems quite nice and knowledgeable told me they did what they could on Tuesday and would call the dealership to pick it up. No response on Wednesday even though I texted Robert to check in. Thursday was the current day and I texted twice and had to make a phone call to find out it was ready and waiting. Anywho skipping to the part where he shows up with my ‘fixed truck’. The gap was better but was not completely fixed. The only answer that everyone kept repeating from the sales manager to the body shop manager and eventually the young Robert was ‘sometimes ford has defects and it is what it is’. Best idea of why Robert has a job based on my interaction with him is nepotism. Because if anyone has any remotely similar to mine is because his father or uncle are hiding these surveys. Either way my truck still has a gap at the hood after two ‘trips’ with Robert. More

by MICHAELLCLIFTON Verified Customer Verified Customer

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I Shopped them first, I shopped them last, either way I still came back to Clay Cooley! still came back to Clay Cooley! More

by KCCHIEFS64 Verified Customer Verified Customer

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Walter worked hard to make my dream of a new car come true. Thank you. true. Thank you. More

by J54MCLIN Verified Customer Verified Customer

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Jared was very knowledgeable of the F150 truck. He knew my buying history and kept the meeting very relaxed. It’s easy to sit down and talk buying with him.Kevin and Jared helped me find a solutio He knew my buying history and kept the meeting very relaxed. It’s easy to sit down and talk buying with him.Kevin and Jared helped me find a solution of how to purchase my vehicle. More

by gg_vaughan Verified Customer Verified Customer

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This dealership is awesome to work with. They will get the deal done no gimmicks. They will get the deal done no gimmicks. More

by rthompson6175 Verified Customer Verified Customer

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Jared was great and on top of everything we asked of him. We got what we asked for with great service! We got what we asked for with great service! More

by cahamlin18 Verified Customer Verified Customer

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Excellent customer service , would recommend purchasing a car from dealer. Finance was excellent as well! car from dealer. Finance was excellent as well! More

by MICKI_HOLLENBECK Verified Customer Verified Customer

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Jared honored my time commitment, the car and the price. Mike Chanlasen was calm, and respectful of my payment and financing. I recommend these two as your contacts. Mike Chanlasen was calm, and respectful of my payment and financing. I recommend these two as your contacts. More

by TIFFANYCAREY Verified Customer Verified Customer

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Easy and pleasant experience. Quick in and out. I will recommend to my friends in the future. Quick in and out. I will recommend to my friends in the future. More

by texkatman Verified Customer Verified Customer

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Very easy to work with and super knowledgable. Larry Hinton is top notch. My entire family has been using him for years. Larry Hinton is top notch. My entire family has been using him for years. More

by austin63 Verified Customer Verified Customer

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