Fabian Perez-Arcos | Page 3

Findlay Nissan Henderson responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience. Fabian and James are wonderful members of our team, and it means a lot to hear that they make your visits to Findlay Nissan so welcoming. We’re glad Fabian’s friendly smile keeps you coming back every six months! We look forward to seeing you again on your next visit. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to clarify. The complimentary first oil change you received with your Altima is a promotion offered by the selling dealership, in this case AutoNation. These offers are dealership-specific and are not part of a nationwide Nissan policy, which means they cannot always be honored at other Nissan dealerships, including ours. While some dealerships within the same brand group may choose to honor certain promotions, each dealership operates independently and sets its own service policies and offers. Our team simply follows the guidelines associated with the promotions we provide. We regret that this caused confusion and disappointment during your visit. Our goal is always to provide transparent and professional service to every customer, and we appreciate you taking the time to share your experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind words! We’re glad to hear you had a pleasant experience and found our team professional, knowledgeable, and helpful. We truly appreciate you taking the time to share your feedback and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the great feedback! We appreciate your patience while navigating the construction and are glad you made it to us. It's wonderful to hear that Fabian took great care of you and made sure all your concerns about your truck were addressed. We'll be sure to pass along your kind words to him. Thanks again for choosing us, and we look forward to seeing you next time! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback! We’re glad to hear you found our team accommodating and quick. We also appreciate your suggestion about providing clearer explanations, especially when it comes to recalls and vehicle issues. Your input helps us improve, and we’ll work on making sure our communication is as helpful and informative as possible. Thanks again for sharing your experience! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your continued trust and loyalty to Findlay Nissan! We’re truly grateful to hear that every visit has been a great experience and that our team consistently provides professional, friendly, and helpful service. That’s exactly the standard we strive to uphold each and every day. We appreciate you being part of the Findlay Nissan family and look forward to seeing you again on your next visit! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your great review! We’re so glad to hear your 8:00 appointment went smoothly and that you were taken right away. Providing timely service and keeping you updated is what we strive for at Findlay Nissan. We appreciate your support and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience and that our team has been professional and polite throughout your visits. Everyone at Findlay Nissan works hard to provide a great experience from start to finish, and it means a lot to know we’re hitting the mark. We truly appreciate your support and look forward to continuing to serve you! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your great feedback! We’re glad you appreciate the continuous updates and the inspection videos — we believe transparency is key when servicing your vehicle. We look forward to taking care of you again at your next visit. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the feedback! We’re glad you received good service and appreciate the shoutout to Fabian. We’ll definitely take your suggestion about the snacks into consideration! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan