FRANKLIN BLENNER

All good until the end, delivery process and dirty car was not meeting any quality at all. Next day I have to take the car to car wash since was glue in the front and back, engine dirt all over. Manager was not meeting any quality at all. Next day I have to take the car to car wash since was glue in the front and back, engine dirt all over. Manager were rude and not treaten staff with respect, Bad role model. Nice and professional sales Franklin can coach managers. More

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Great customer service and we got the deal we wanted. They made the process very enjoyable. Definitely the place to go for your new car. They made the process very enjoyable. Definitely the place to go for your new car. More

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This is my second time getting a lease car at this dealership, my son, and daughter-in law. We are glad we have Rick Case as our dealership. Keep up the good work. dealership, my son, and daughter-in law. We are glad we have Rick Case as our dealership. Keep up the good work. More

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This dealership is the best around the area, good customer service and they gave me a good deal on both of the cars that i got. customer service and they gave me a good deal on both of the cars that i got. More

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I bought a 2017 Jetta and instead of being courteous and filling the car up with gas before I left the dealership I barely got enough gas to get home, also I’ve got to ball tires on the back of the car no o filling the car up with gas before I left the dealership I barely got enough gas to get home, also I’ve got to ball tires on the back of the car no one bothered to tell me that also the battery was dead practically before I got home I live 100 miles away. Rick case is the worst dealership ever I would never ever recommend Rick case More

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Wonderful experience Just bought a car. The salesman Franklin Blenner was absolutely wonderful. He was knowledgeable professional and had a kind demeanor. When I have to g Just bought a car. The salesman Franklin Blenner was absolutely wonderful. He was knowledgeable professional and had a kind demeanor. When I have to get another car I certainly will go to Franklin and I will refer others to him as well. More

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Too busy to work a deal.. I reached out via internet to this dealer and filled out an application. I got the normal call back from Rafael Carrizales-Yerena telling me he would I reached out via internet to this dealer and filled out an application. I got the normal call back from Rafael Carrizales-Yerena telling me he would set me up with a sales person shortly. I explained my difficult situation and said not to worry a salesman would get back to me. This was a Friday. I then get a text, call, and email from Franklin. We spoke on the phone that evening and I told him my situation and what I wanted to get into. It was late in the evening so we decided to wait till the following day. The following day (Saturday) rolls around and he tells me its very busy and we will need to wait till monday to look at my deal...... didn't make sense but whatever I said ok. His last text to me was that Saturday evening and I never heard back from him. Had I of not told him to please let me know if he wants to work the deal or not it wouldn't be a big deal but the fact that I told him to let me know makes it bad. My last conversation with him was telling him to let me know when him or his organization has time to sell me a car to let me know. I never heard a single word after that. I guess he is the best salesman there and makes so much money that I wasn't worth his time. Congrats to him! Management really needs make sure their salespeople are following up. Follow up is critical and as a business owner I would never let any opportunity slip by big or small. More

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everything went smooth, stress free. Most thing was done on line, went to the dealer test drive the car and in no time, the car was mine, for the price I originally saw online , and in th Most thing was done on line, went to the dealer test drive the car and in no time, the car was mine, for the price I originally saw online , and in the condition I asked , from down payment to the monthly fee. More

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air conditioning service Great team of service managers and mechanics. Quality service and courtesy helpful staff. I recommend them to be your dealer here in south Florida. Th Great team of service managers and mechanics. Quality service and courtesy helpful staff. I recommend them to be your dealer here in south Florida. Thanks for the help. More

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excellent Excellent and friendly staff willing to help you good manner I would recommend it to friends interested in buying or leasing VW I will return for serv Excellent and friendly staff willing to help you good manner I would recommend it to friends interested in buying or leasing VW I will return for services and listen a new car and the future More

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