Evan Gerhardt

Review Summary: I made an appointment for a test drive at Mercedes-Benz of Novi, specifying the exact models and trims I was interested in. Despite giving them a heads-up that I’m a particular customer, I wa Mercedes-Benz of Novi, specifying the exact models and trims I was interested in. Despite giving them a heads-up that I’m a particular customer, I was ignored for nearly an hour—seemingly due to my casual attire and youthful appearance. The experience left me feeling judged and disappointed. I scheduled an appointment to test drive the EQS sedan and SUV, including the specific trims I wanted to explore. When I booked the appointment, I even apologized upfront for being a bit of an annoying, picky customer, hoping to ensure the process would be smooth. I arrived early and decided to walk around the showroom while I waited. The front desk attendant was incredibly kind—she greeted me warmly, apologized for the wait, and offered me water. After I informed her of my appointment, she called the salesperson, letting them know I had arrived. Despite being the only customer in the showroom, I was completely ignored by the sales team. The front desk tried multiple times to reach my salesperson, but they never responded. I waited 37 minutes past my scheduled appointment time without a single acknowledgment or approach from any salesperson. Finally, I decided to leave. As I was getting into my car, I received a call from the dealership. I explained that I needed to make some work calls but would be parked outside for another 20 minutes. I even described my car and location, saying that if a salesperson came out, I’d be willing to return inside. I completed my calls, waiting the entire time, but was still ignored. One salesperson eventually came outside, made direct eye contact with me, but instead of approaching, got into their own vehicle and drove away. Coming from a family that works with Mercedes-Benz, I chose this dealership on their recommendation. However, it was clear that I was judged based on my appearance—I was dressed in shorts and a t-shirt after a day of hiking. The assumption seemed to be that I wasn’t a serious buyer because of how I looked, despite some salespeople appearing to be around my own age. I hope this experience was an isolated incident limited to the staff on duty that day, as it seriously undermined my trust in a brand that I had previously respected and valued. More

Report | Print

Evan was super helpful and responsive throughout the process of a custom build . Got us an allocation when no other dealers could. Great communication and not pushy. process of a custom build . Got us an allocation when no other dealers could. Great communication and not pushy. More

Report | Print

We just got a new Mercedes from Evan at Mercedes-Benz of Novi, and wow, what a fantastic experience! Evan wasn't just a salesperson - he felt more like family. The way he took ownership of the whole process Novi, and wow, what a fantastic experience! Evan wasn't just a salesperson - he felt more like family. The way he took ownership of the whole process and his dedication to us was really something special. I've got to say, his patience was off the charts, making every step of the way a real joy. And it wasn't just Evan - the entire Novi team was top-notch and super professional. Everything just flowed so smoothly! If you're in the market for a car, I can't recommend these folks enough. They definitely earned every bit of a five-star rating in my book!​​​​​​​​​​​​​​​​ More

Report | Print

Evan is an outstanding sales consultant. Pleasant, knowledgeable and efficient. I will recommend him to others considering a MB vehicle. Pleasant, knowledgeable and efficient. I will recommend him to others considering a MB vehicle. More

Report | Print

“Exceptional Service! We recently visited the dealership and were fortunate enough to be assisted by Evan. His patience and support was outstanding throughout our decision We recently visited the dealership and were fortunate enough to be assisted by Evan. His patience and support was outstanding throughout our decision-making process. He took the time to understand our needs, answered all our questions, and never rushed us. His knowledge and professionalism helped us make the right choice without any pressure. We are immensely grateful for the comfortable and positive experience. Highly recommend Evan for anyone looking for a hassle-free and informed car buying journey!”. More

Report | Print

Evan walked out to meet us in the parking lot while we were looking at cars. Everyone in the dealership was friendly and helpful. Signing the paperwork was smooth and quick. The concierge was quite knowle were looking at cars. Everyone in the dealership was friendly and helpful. Signing the paperwork was smooth and quick. The concierge was quite knowledgeable, friendly and very helpful. Evan asked what features we had in mind, showed us the exact vehicles we were looking for, kept us informed, very attentive. Highly recommend Evan at this dealership. More

Report | Print

The vehicle purchase itself was a breeze. Got lucky to find a vehicle coming out of the loaner fleet at a discount. Got lucky to find a vehicle coming out of the loaner fleet at a discount. More

Report | Print

Evan the sales person was good from the day I ordered the vehicle till I took the delivery. Paperwork was smooth. Great experience. vehicle till I took the delivery. Paperwork was smooth. Great experience. More

Report | Print

Awesome to work with, constructive feedback on the vehicle, knowledgeable, and worked around my schedule. Made the buying experience at the Novi dealership a 5 star, recommended him to all my family a vehicle, knowledgeable, and worked around my schedule. Made the buying experience at the Novi dealership a 5 star, recommended him to all my family and friends More

Report | Print

Evan checked all the boxes on professional and efficient service. He was very pleasant to work with and covered all aspects of the acquisition of the new car - he was very thorough. This is our third purc service. He was very pleasant to work with and covered all aspects of the acquisition of the new car - he was very thorough. This is our third purchase from Mercedes Benz of Novi and have been very pleased each time we have been there. More

Report | Print