Eva Castanon | Page 11

For me, Eva was unresponsive. Eva was short on the phone, and treated me like I was a burden. Kelly Nissan had my car for 3 weeks. Only when I told them I would have to take their Eva was short on the phone, and treated me like I was a burden. Kelly Nissan had my car for 3 weeks. Only when I told them I would have to take their loaner to St. Louis, my car was done the next day. Kelly Nissan’s Service Department let me down. And I’ve brought 3 Nissan’s since 2021. When I picked up my car, it was dirty and the interior where the mechanics got in and out of my car was not cleaned. I picked up my car in the evening so the disrespect for my car wasn’t noticed until the morning. And I had the loaner washed before I brought it back! The rogue I brought in 2021 saved my life as I had a medical episode while I was driving. I wanted to be loyal to Nissan for our next car purchase because I like the Rogue. But I won’t be buying a Nissan again. I’m still waiting for a return call from Ralph Zamudio. Thank you Freddie Herringer More

by FREDH134 Verified Customer Verified Customer

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Eva Castanon is professional and knowledgeable. She explains everything clearly. She always makes sure I understand what's going on with my car, and the repairs that are most important/crucial She explains everything clearly. She always makes sure I understand what's going on with my car, and the repairs that are most important/crucial More

by COREANDONEGAN Verified Customer Verified Customer

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I have been a customer of Kelly Nissan for over 20 years and the Raul the service manger has always made gave excellent service and the Raul the service manger has always made gave excellent service More

by patriciajcbs Verified Customer Verified Customer

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Service is always professional and timely. I will continue to recommend kelly kean moving forward I will continue to recommend kelly kean moving forward More

by Pprice1911 Verified Customer Verified Customer

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They were very helpful and informative. I also didn't feel pressure to take services that I didn't want but I will go to them for the services in the future because of that. I also didn't feel pressure to take services that I didn't want but I will go to them for the services in the future because of that. More

by Oimalahines Verified Customer Verified Customer

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Great work with my car i will come again thank you for your good service your good service More

by LOWEANTONIO315 Verified Customer Verified Customer

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I always have a pleasant experience. The staff the comfortable atmosphere, everything is so warming The staff the comfortable atmosphere, everything is so warming More

by tbaybee69 Verified Customer Verified Customer

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Bought my first car from Kelly Nissan in 2008. On my third car from them now. When this one needs to be replaced, I'll be going back to them for car #4. They have always treated me well, and th On my third car from them now. When this one needs to be replaced, I'll be going back to them for car #4. They have always treated me well, and their service department is top-notch. More

by irlmr Verified Customer Verified Customer

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I truly appreciate the customer care and consideration. I consistently feel I had great service! I consistently feel I had great service! More

by bonnielogan38 Verified Customer Verified Customer

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The team was responsive and repaired my car in a timely manner. Helpful, responsive and trustworthy manner. Helpful, responsive and trustworthy More

by Maureen728 Verified Customer Verified Customer

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