Ethan Hatfield
Ethan Hatfield at Southwest Kia of Rockwall

Ethan Hatfield

Sales

Southwest Kia of Rockwall

1790 I-30 Frontage Rd
Rockwall, TX 75087

4.3
10 Reviews
4.3

10 Reviews

Write a Review

10 Reviews of Ethan Hatfield

November 25, 2024

Dealership Rating
Employee Rating

Never got to make a deal because the transparency was just not there. Initial quotes received were LOADED with Extra's that I didn't need or want. They refused to remove them, but was going to discount More

by evirola777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bryan Hall

Nov 26, 2024

Southwest Kia of Rockwall responded

Thank you for your feedback, and I’m sorry to hear about your experience. Transparency is extremely important to us, and I regret that we didn’t meet your expectations in this regard. We aim to provide all customers with clear and honest communication while respecting their needs and preferences. I’d appreciate the opportunity to discuss your experience further and work toward a resolution. Please feel free to contact me directly at alexanderreese@lithia.com so we can address your concerns. Thank you, Alex Reese General Sales Manager alexanderreese@lithia.com

October 27, 2024

Dealership Rating
Employee Rating

Rockwall Kia provided a professional, friendly experience with attentive staff, transparent communication, and reliable service throughout. More

by alexander2262
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Collyer

Oct 28, 2024

Southwest Kia of Rockwall responded

Alexander, we're delighted to hear that you had a positive experience with our team at Rockwall Kia. Thank you for the kind words and support!

August 27, 2024

Dealership Rating
Employee Rating

Christopher Collyer finance manager crook better check your paperwork good before you sign lot of hidden costs then won't return your call after you make final deal dealership just not good crooked More

by Bcotten47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Christopher Collyer

Aug 28, 2024

Southwest Kia of Rockwall responded

This feedback is very concerning to receive. We strive for transparency and integrity in all our dealings, so it's disappointing to hear about your experience. Please reach out directly so we can address these issues and assist you further. Thank you Alex Reese General Sales Manager alexanderreese@lithia.com

Aug 29, 2024

Southwest Kia of Rockwall responded

Thank you for your follow-up. I want to assure you that we are committed to providing fully transparent sales transactions. We believe in clear communication and ensuring that all aspects of the deal are fully understood before anything is finalized. I apologize if there was any confusion or misunderstanding regarding your contract. Please reach out to me directly at your earliest convenience so that we can discuss this matter in detail and work towards a resolution. Your satisfaction is important to us, and we are here to assist you. Best regards, Alex Reese General Sales Manager alexanderreese@lithia.com

Aug 28, 2024

Bcotten47 responded

If it's truly concerning to you then why not take off the contract the three items that were snuck in there and sell me the vehicle for what it listed at not $7,000 more

Sep 06, 2024

Bcotten47 responded

That's what I thought no response and won't call me back knew you were just putting on a show. If anyone else has had this happen to them please respond to this message I need three people that this happened to you from this dealership.

July 27, 2024

Dealership Rating
Employee Rating

Southwest Kia made the buying experience easy, we Had Ethan as a sales rep and he was one of the best we have had and made the purchase quick and simple. More

by Kevinf0233
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 29, 2024

Southwest Kia of Rockwall responded

We're delighted to hear that Ethan made your experience at Rockwall Kia smooth and hassle-free. Thank you for choosing us and enjoy your new vehicle!

February 10, 2024

Dealership Rating
Employee Rating

Very friendly. They went out of there way to help! Thank you!! Car was very clean. More

by Carolyn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Everly

Feb 12, 2024

Southwest Kia of Rockwall responded

It's our pleasure to go the extra mile for our customers. We're glad to hear about the cleanliness of your car—we believe in providing a top-notch experience inside and out. We appreciate your support and look forward to seeing you again soon!

January 25, 2024

Dealership Rating
Employee Rating

Hello. I just had the opportunity to respond. Everything was professionally handled. However, the theft installation decal was not placed on the windows. Ca More

by jmason1128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2024

Southwest Kia of Rockwall responded

Hi James, no problem! When you have a moment, please contact me below so we can assist you with your installation. Bryan Hall - General Manager - 469-887-9140

Jan 26, 2024

Southwest Kia of Rockwall responded

James, we appreciate your feedback and are glad to know that you had a professional experience at Southwest Kia of Rockwall. We'll certainly look into the issue with the theft installation decal and get back to you soon!

Jan 26, 2024

jmason1128 responded

Ok. Thank you for the response. James Mason jmason1128@sbcglobal.net

November 16, 2023

Dealership Rating
Employee Rating

Great place to shop for a car they was really nice and polite I definitely will go back to them for my next vehicle More

by OLGA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Pena, Christopher Collyer

Nov 16, 2023

Southwest Kia of Rockwall responded

We're so glad to know you had a positive experience at Southwest Kia of Rockwall! We look forward to assisting with your next vehicle purchase. Safe travels until then!

October 28, 2023

Dealership Rating
Employee Rating

Great staff, very friendly and professional. Everyone took time to explain everything and answer all of our questions. Over, a great experience. More

by Griffinpj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mauricio Pena, Christopher Collyer , Zachary Rusk, great sales experience

Oct 30, 2023

Southwest Kia of Rockwall responded

Hi, we're delighted to know that our team at Southwest Kia of Rockwall was able to provide you with a great experience. We strive for clear communication and friendly service. Thanks for the review!

September 18, 2023

Dealership Rating
Employee Rating

Believe his name is Nathan. Helpful, efficicieny, good family man, very nice .went for oil chsnge and wash More

by Janaghanna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Hall, Eric Everly

Sep 22, 2023

Southwest Kia of Rockwall responded

Hi, We appreciate the review. We are glad your time with us was a great experience. We hope to see you again here at Southwest Kia of Rockwall.

July 25, 2023

Dealership Rating
Employee Rating

They were the best with answering any of the questions I had. Will go back in the future. Kaden was excellent to work with as a new salesman he was really good. More

by miggymeech
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 25, 2023

Southwest Kia of Rockwall responded

Hi, We appreciate the review. We are glad your time with us was a professional experience. We hope to see you again here at Southwest Kia of Rockwall.

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