Ershad Sabok Rouh

The entire custom order experience started out great. Once the truck arrived and I was transferred to the sales department, everything went downhill. From the lies and mis-truths from the sales rep, to t Once the truck arrived and I was transferred to the sales department, everything went downhill. From the lies and mis-truths from the sales rep, to the financing managers, directors etc. It was a huge negative. Truck was received damaged in shipment. No offer to repair or discount for the truck. I received automated emails from the dealership from the General Manager Henry Finley, it included his email address. I replied to his email that I would love to give my feedback on the purchase that Friday afternoon after I took delivery of the truck. Over 2 weeks later, I never heard from him. So many odd conversations with the sales rep. From a late night phone call asking me if I wanted to use his discount and get a bed liner applied. Just $500 cash... Being told I couldn't use a Ford PCO and X-plan in the same transaction. I had a DIO of the keyless entry pad, and requested it not be installed on the truck so I could place it where I wanted. It was installed on the door. But the mudflaps were not. Huge scratch on the driver rear fender. Sales rep offered zero resolution to repair it before delivery. All he kept saying was it didn't happen here. It is hand wash only due to the size, was never sent thru an automated wash. I understand that. Which means it was damaged in transit on the rail cars. On the day of delivery, I flew in from out of state. I thought they would have all the paperwork completed on their end, I would sign a few papers, hand over a check and walk away. Nope! Spent over 3 hours there waiting on finance. I was offered a bottle of luke warm water for my troubles though. All in all, A depressing finish to an event I had waited months for. If I choose to order a new Ford EVER again, I think I will go to another dealer. More

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Jayden W. was a fantastic salesman. He was very knowledgeable about all the vehicles we test drove! He didn’t pressure us. Dealership needs to come up with a b was a fantastic salesman. He was very knowledgeable about all the vehicles we test drove! He didn’t pressure us. Dealership needs to come up with a better system and not keep customers waiting for hours to get the best deal. Haggling is a huge waste of time!! More

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Good reviews in the dealer chip and the sales person who helped us in getting who helped us in getting More

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Shout out to Robert and Adam for getting me into this f150! The F150 is a huge upgrade from the Toyota Tacoma. Don’t sleep on this dealership they got a huge selection of vehicles. f150! The F150 is a huge upgrade from the Toyota Tacoma. Don’t sleep on this dealership they got a huge selection of vehicles. More

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Matt Lawson is a straight up, progressive thinking Ford representative. This man is not all about the sale, this man is about the experience at Ford. I came by and asked about cars that we will be budgetin representative. This man is not all about the sale, this man is about the experience at Ford. I came by and asked about cars that we will be budgeting for our future purchase when our baby is born. These days we have to plan and budget, this man did not ignore me like every. single. sales person did when I mentioned “ future purchase”. This man broke down his philosophy and I promise when I am ready to buy I will look for Mr. Lawson because he truly is not about the customer and not the sale. More

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Ershad was very helpful and patience with my parents and myself. We left with a mustang and a SUV edge. If your looking for a vehicle I highly recommend Ershad. - Audrey myself. We left with a mustang and a SUV edge. If your looking for a vehicle I highly recommend Ershad. - Audrey More

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When I went in there they greeted me right I didn't have no problem with the salesman he was not pushy and he got me a great deal he was kind well spoken thank you so much no problem with the salesman he was not pushy and he got me a great deal he was kind well spoken thank you so much More

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Ershad is very kind and sincere while at the same time respectful and funny. 10/10 would recommend. He was there throughout the whole process and made sure we got the best deal! respectful and funny. 10/10 would recommend. He was there throughout the whole process and made sure we got the best deal! More

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One of the easiest and fairest purchases I’ve had. The salesman was cordial and very helpful. I am extremely happy with my new vehicle and will continue business the . The salesman was cordial and very helpful. I am extremely happy with my new vehicle and will continue business the . More

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