Ernesto Cortez

The Premesis are a bit tight there! !! No room to move about there & on top of no room, there is only one bathroom!!!! Know the people there are Amazing. Mr E. Garcia is so comforting !! No room to move about there & on top of no room, there is only one bathroom!!!! Know the people there are Amazing. Mr E. Garcia is so comforting, sincere & caring!!! More

by JulieCol62 Verified Customer Verified Customer

Report | Print

Salesman and the manager are unethical and constantly lying. Went back three times on an agreed upon price. 3 times. After re-iterating the deal, confirming it via text, over and over again. They tri lying. Went back three times on an agreed upon price. 3 times. After re-iterating the deal, confirming it via text, over and over again. They tried to sneak in extra charges. Basically liars. More

by firani Verified Customer Verified Customer

Report | Print

I have been leasing Kia since 2017 from Hwd Kia Everyone is exceptionally nice and professional But this time around was amazing we met with Ernesto a wonderful caring young man very professional very p is exceptionally nice and professional But this time around was amazing we met with Ernesto a wonderful caring young man very professional very personable he just made us feel like family he understood our needs and made it happen. Trust me I have been in management for over 40 years He is an asset to the Kia family and he is the reason we will be telling our friends family and neighbors if they are looking for a car to go to Hollywood Kia and ask for Ernesto….Thank You Ann and Arturo Sanchez More

by bubiemela2 Verified Customer Verified Customer

Report | Print

Customer Service was excellent! My salesman Ernesto Cortez was efficient and knowledgeable and had a friendly personality!!! Marcial from finance was entertaining, very funny, and g My salesman Ernesto Cortez was efficient and knowledgeable and had a friendly personality!!! Marcial from finance was entertaining, very funny, and got everything thing done quickly!!! More

by Rnlisette Verified Customer Verified Customer

Report | Print

The staff, especially Ernesto was friendly, knowledgeable, and genuinely interested in helping me find the right car. They worked with me to find the right price for the car within my budget. E knowledgeable, and genuinely interested in helping me find the right car. They worked with me to find the right price for the car within my budget. Ernesto was very kind and knowledgeable and answered all my questions about the car and made me feel at ease. Ernesto even followed up the next day after my car purchase to make sure I was happy and to answer any further questions. 5 star dealership. More

by CARLY.KRICHMAR Verified Customer Verified Customer

Report | Print

They were very polite, patient, and had several alternatives for me to finance a vehicle alternatives for me to finance a vehicle More

by BRANDAISEMOZELLHARVEY Verified Customer Verified Customer

Report | Print

$4600 in predatory fees. They list prices labeled as “under market” or a “good deal,” but they tack on over $4,600 in extra fees—not including taxes. $2,000 for cleaning and They list prices labeled as “under market” or a “good deal,” but they tack on over $4,600 in extra fees—not including taxes. $2,000 for cleaning and preparing the car for sale, which any reputable dealership would consider a standard cost of doing business. An almost $1,300 document fee, which is especially predatory considering California’s cap is $85. Almost $600 in “electronic filing fees”, and $200 in PTA fees. When we pointed out the astronomical fees, the salesperson admitted that they price the cars lower to appear competitive and then add fees, as that’s how they make profit. To deflect, they’ll send a link to an overpriced model on another site. The key difference? That other business isn’t hiding fees. The “out the door” price that they offered was over $4,000 higher than another dealership offering the same car, with only a 5,000-mile difference. It’s not just the outrageous fees—the communication is also unprofessional. Calls and texts go unreturned. Despite salespeople ignoring follow-ups, the receptionist will reach out to see if you have questions and promise to have someone call you back, but no one ever does. Getting a call back from a salesperson can take 3-4 weeks, during which the price fluctuates, but it’s never worth the hassle or cost. This dealership is far more focused on exploiting customers with hidden fees and poor communication than on providing an honest and transparent car-buying experience. Avoid at all costs. More

Report | Print

Nice dealership, car was in good condition but your fees you try to throw on doubles the price unless you negotiate you try to throw on doubles the price unless you negotiate More

by benvvnook Verified Customer Verified Customer

Report | Print

Helpful, courteous sales and financing representatives. Will be back for our next vehicle. Thank you Will be back for our next vehicle. Thank you More

by YCORVEA616 Verified Customer Verified Customer

Report | Print

Fast, efficient, provided the best deal. Only issue was that a piece came off the car door and they did not inform us. After asking they apologized and provided instructions on where to go a Only issue was that a piece came off the car door and they did not inform us. After asking they apologized and provided instructions on where to go and get it fixed. More

by STEPHANIEJACKSON20 Verified Customer Verified Customer

Report | Print