Ernesto Cortez

$4600 in predatory fees. They list prices labeled as “under market” or a “good deal,” but they tack on over $4,600 in extra fees—not including taxes. $2,000 for cleaning and They list prices labeled as “under market” or a “good deal,” but they tack on over $4,600 in extra fees—not including taxes. $2,000 for cleaning and preparing the car for sale, which any reputable dealership would consider a standard cost of doing business. An almost $1,300 document fee, which is especially predatory considering California’s cap is $85. Almost $600 in “electronic filing fees”, and $200 in PTA fees. When we pointed out the astronomical fees, the salesperson admitted that they price the cars lower to appear competitive and then add fees, as that’s how they make profit. To deflect, they’ll send a link to an overpriced model on another site. The key difference? That other business isn’t hiding fees. The “out the door” price that they offered was over $4,000 higher than another dealership offering the same car, with only a 5,000-mile difference. It’s not just the outrageous fees—the communication is also unprofessional. Calls and texts go unreturned. Despite salespeople ignoring follow-ups, the receptionist will reach out to see if you have questions and promise to have someone call you back, but no one ever does. Getting a call back from a salesperson can take 3-4 weeks, during which the price fluctuates, but it’s never worth the hassle or cost. This dealership is far more focused on exploiting customers with hidden fees and poor communication than on providing an honest and transparent car-buying experience. Avoid at all costs. More

Report | Print

Nice dealership, car was in good condition but your fees you try to throw on doubles the price unless you negotiate you try to throw on doubles the price unless you negotiate More

by benvvnook Verified Customer Verified Customer

Report | Print

Helpful, courteous sales and financing representatives. Will be back for our next vehicle. Thank you Will be back for our next vehicle. Thank you More

by YCORVEA616 Verified Customer Verified Customer

Report | Print

Fast, efficient, provided the best deal. Only issue was that a piece came off the car door and they did not inform us. After asking they apologized and provided instructions on where to go a Only issue was that a piece came off the car door and they did not inform us. After asking they apologized and provided instructions on where to go and get it fixed. More

by STEPHANIEJACKSON20 Verified Customer Verified Customer

Report | Print

Excelente atención de parte de Ernesto y el equipo de trabajo! Fuero super amables en todo momento conmigo y mi caso trabajo! Fuero super amables en todo momento conmigo y mi caso More

by Samy Depablos Verified Customer Verified Customer

Report | Print

La ayuda de Alexis y Ernesto fue excelente estoy muy agradecida son grandiosas persona le s doy un 100% de servicio a el cliente agradecida son grandiosas persona le s doy un 100% de servicio a el cliente More

by Alejagafo0718 Verified Customer Verified Customer

Report | Print

This dealership is the best in the country and I can only say that everyone was so perfect especially my sales man, he is very good in his job. say that everyone was so perfect especially my sales man, he is very good in his job. More

by angel1174 Verified Customer Verified Customer

Report | Print

Ernesto and Kadeen were great. Helped out very much, would recommend customers to go straight to them. Will, the financial advisor was great too. Only down fall service for my car Helped out very much, would recommend customers to go straight to them. Will, the financial advisor was great too. Only down fall service for my car took too long. More

by g4sho06 Verified Customer Verified Customer

Report | Print