Ernest Smith
Ernest Smith at Eastchester Chrysler Jeep Dodge Ram
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Ernest Smith

Ram Manager

Eastchester Chrysler Jeep Dodge Ram

4007 Boston Rd
Bronx, NY 10466

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56 Reviews

Specialties & Trainings

Ram Trucks

not yet
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56 Reviews

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56 Reviews of Ernest Smith

September 22, 2023

Dealership Rating
Employee Rating

They call me back this time and inquiring for information about a manager is what I wanted, but couldn't get the information at that time because the manager was out. More

by Country
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 22, 2023

Eastchester Chrysler Jeep Dodge Ram responded

We're sorry to learn that you weren't able to get the information you needed when you called. Our team understands how important it is for our customers to have their inquiries addressed promptly and efficiently, especially when seeking a manager's assistance. We would like the opportunity to address your concerns directly. Please reach out to our Customer Care team directly at CustomerCare@EastCJD.com. Thank you.

August 03, 2022

Dealership Rating
Employee Rating

Great place they work real fast wonderful customer service Now I find a new mechanic shop I will always go to them for services and to the future and hopefully one day I will be able to buy another ca More

by wilsonrobert590
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 03, 2022

Eastchester Chrysler Jeep Dodge Ram responded

We're happy to hear you had a great experience with the Eastchester Chrysler Jeep Dodge Ram team. Thanks so much for the kudos and we look forward to seeing you again next time!

April 03, 2022

Dealership Rating
Employee Rating

It was a very good experience with them. Thank you so much. I am going to visit you again More

by LAURAJEANFRANCOIS16
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Reginal Blue, Charles Stanley

Apr 04, 2022

Eastchester Chrysler Jeep Dodge Ram responded

Laura, it was our pleasure to work with you! Thank you for giving Eastchester Chrysler Jeep Dodge Ram your continued business and your excellent review. Safe travels until we see you again!

Apr 18, 2022

Eastchester Chrysler Jeep Dodge Ram responded

Laura, we're sorry to hear you're still waiting for your vehicle. Please give me a call so I can help get this sorted for you. I hope to hear from you, Robert Motta - Customer Success Manager - 845-285-3391

Apr 04, 2022

LAURAJEANFRANCOIS16 responded

I can't make any comment now because since two weeks I am waiting for my car but I still don't get it. so sad

March 08, 2022

Dealership Rating
Employee Rating

Great service, great personally , great People. Sure will be recommending this dealer ship to friends/family More

by jaredveras1995
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Mar 08, 2022

Eastchester Chrysler Jeep Dodge Ram responded

Thank you so much for stopping in and leaving Eastchester Chrysler Jeep Dodge Ram a five-star review! It makes our day to have your confidence in our team. Until next time!

February 23, 2022

Dealership Rating
Employee Rating

Excellent seand staff! Worked on getting me the best price possible and they come through 150% I highly recommend this dealership to everyone. I am very satisfied with my n More

by Mcap1206
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 23, 2022

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for the great review! We appreciate your business and are so happy to hear that you had such a successful experience working with the Eastchester Chrysler Jeep Dodge Ram team. Drive safely in your new Dodge Durango, and we hope to see you back again down the road!

November 07, 2021

Dealership Rating
Employee Rating

I drove like 4 hours to get a car from them and I put a deposit to secure the car as they requested and made an appointment to drive the car and came all the way from Albany to get it and I did the test dr More

by Bashar Kassem
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Reginal Blue, Charles Stanley, Shawn Cameron , Sarah or Sierra

Nov 22, 2021

Eastchester Chrysler Jeep Dodge Ram responded

Bashar - This does not sound like the seamless and enjoyable experience we try to offer our guests and I sincerely apologize. I am concerned to hear about what occurred and I think it might be best if we spoke directly. Please consider giving me a call. Thank you, Symone Ellison - Customer Success Specialist - (877)-811-9330

May 13, 2021

Dealership Rating
Employee Rating

Horrible service. My cars breaks and rooter were not good at all and they actually said so there señves that the brakes were not good at all. But suddenly changed the story around and refused to fix my issue More

by Kasencio0818
Customer Service
Quality Of Work
Recommend Dealer
No
Jun 08, 2021

Eastchester Chrysler Jeep Dodge Ram responded

I am sorry to hear that you were having trouble with your vehicle, as I understand how frustrating this can be. We want the most for our guests, and it is never our intention to inconvenience or mislead them. I understand that you are disappointed, and I would appreciate the chance to speak with you to see if there is anything I can do to help. If you are willing to have that conversation, please do not hesitate to reach out to me. Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

April 13, 2021

Dealership Rating
Employee Rating

Horrible price gauging the customers. My vehicle needed new brakes and rotors and the service dept wants to charge me 1,500 dollars. I FOUND A MECHANIC SHOP IN THE BRONX AND THEY DID THE JOB FOR $400 DOLLA More

by aam8
Customer Service
Price
Recommend Dealer
No

Other Employees Tagged: Kayla Benitez

Apr 27, 2021

Eastchester Chrysler Jeep Dodge Ram responded

We do strive for competitive pricing here, and I am disappointed to see this review. I understand that you chose to take your business elsewhere, but I would like to speak with you directly about what happened and ensure that we clear up any confusion regarding the cost. Please don't hesitate to give me a call. Thank you, Kat Kowalski - Customer Care Specialist - (877) 811-9330

December 01, 2020

Dealership Rating
Employee Rating

The dealership was so normal and nice and understood all my needs I appreciate all they did for me and look forward to coming back More

by SIMIWILLNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 02, 2020

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for trusting Eastchester Chrysler Jeep Dodge Ram with your business. We're committed to meeting the needs of guests and I am glad that came through to you!

October 24, 2020

Dealership Rating
Employee Rating

The dealership was good the salesman treated us very great and we was pleased with the purchase of the vehicle of 20 20 jeep grand Cherokee thank you why More

by ALAN.7745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lemar Davis

Oct 26, 2020

Eastchester Chrysler Jeep Dodge Ram responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Eastchester Chrysler Jeep Dodge Ram, and we hope that you continue to enjoy your 2020 Jeep Grand Cherokee!

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